Knowledge Center

Transitioning to a headless architecture might seem daunting initially, but with thorough preparation and meticulous planning, it can be a straightforward process. The key to a successful migration lies in having a well-structured plan that addresses all aspects of the transition. By breaking down the process into manageable steps and ensuring thorough preparation, you can achieve a smooth and efficient move to a headless architecture. Remember, it’s not rocket science—just meticulous planning and execution.

Imagine digital marketing as a game of chess. Each piece on the board plays a crucial role in providing the best experience for your customers. Elements like content, data and omnichannel engagement — when strategically aligned — create a winning game plan that drives business success. In this article, we’ll explore how mastering the digital chessboard involves a seamless integration of compelling content, actionable data, and seamless omnichannel engagement.

The buzz is real. Artificial intelligence (AI) and omnichannel engagement are transforming the way businesses interact with customers. Yet, amidst these technological advancements, the human touch remains essential to creating exceptional and complete customer experiences. Sören Stamer, Founder & CEO CoreMedia, passionately explored this subject in his keynote speech at CoreMedia Connect 2024, so here’s a quick recap.

Guided selling stands as the latest game-changer in commerce. In a world filled with choices, discover how this innovative approach not only alleviates decision fatigue but also prioritizes customer needs, offering a personalized and human-centric sales experience by leveraging artificial intelligence (AI) and machine learning tools.

With the Italian e-commerce vendor Commerce Layer disrupting the market, CoreMedia saw a great opportunity to test the CoreMedia Commerce Hub integration pattern with it. In this article, we want to demonstrate how easily the integration of a CoreMedia Commerce Hub Adapter for Commerce Layer can be created. The focus is on the developer experience.

Digital commerce is in the middle of a significant transformation. Buying journeys are shifting, with consumers demanding a smooth experience across channels and expecting personalized interactions. All while requesting high-quality and quick support. For businesses, this is a challenge to handle, and it involves managing multiple touchpoints and delivering exceptional human support, without sacrificing efficiency.

Meet the enhanced CoreMedia Experience Platform, where our Content Cloud capabilities expand to seamlessly incorporate a robust suite of Engagement Cloud solutions. We’ve added real-time personalization, optimization, contact center and many more capabilities to our platform, offering more ways to engage with your customers than any other DXP.

Agility is a great benchmark in digital marketing, but a robust Content Management System (CMS) isn’t just about rapid flexibility — it's also about fortifying security and stability. CoreMedia occupies a unique space in this sphere, not just for its rapid content deployment but for a commitment to a secure and stable content management approach that’s essential for global brands. With great partners like Arvato Systems, Babiel, Bitgrip, Telekom MMS, Init, and Creatision, CoreMedia continues to demonstrate its ability to deliver the most secure and stable content solutions that drive agile growth.

Consumer preferences are constantly evolving, leaving businesses uncertain about how to engage with their audience. Some brands are now embracing AI-powered personalization tools as an innovative way to connect with customers and deliver the best experience. These tools aren’t just a trend, they play a pivotal role in enhancing engagement, loyalty, and, ultimately, driving sales. However, the impact of personalization does not come as a surprise, as its ability to drive better performance has been well-documented. According to McKinsey & Company, companies that grow faster drive 40% more of their revenue from personalization compared to their slower-growing counterparts.

In this collaborative piece with CMSWire, we explore how a mature personalization strategies and a seamless transition between AI and human interactions are part of a truly customer-centric approach and, ultimately, improves companies digital customer experience.