Get to know CoreMedia with a personal introduction from an expert.
What you’ll get
- Explore key features relevant to you
- See how businesses like yours have grown with CoreMedia
- Guidance on changing platforms like a pro
Click2Call
- Real-time Support: Provide customers with direct access to customer support and sales teams to quickly address issues or doubts.
- Sales Enablement: Efficiently improve sales cycles, by speeding up problem resolution and intelligently adapting to the customer profile and their needs.
- Integrated and Customizable: Tailored to your website layout and contact center needs. Seamlessly integrate real-time visitor data for easy access and interpretation by agents, supervisors, and managers.
Inbound Calls
- Automatic Call Distribution: Route inbound calls to agents based on customer information and priority, agent skills or team capacity, to optimize each user’s experience and reduce waiting times.
- Automated Call Recovery: Create automated workflows to recover abandoned and missed calls, in order to reach your customers later.
- Sticky Operator: Automatically reconnect the customer with the agent who took a previously dropped contact.
Outbound Calls
- Predictive Dialing: Automatically dial customers based on the team’s current capacity and outbound hit rate.
- Automatic Callback: Agents can schedule callbacks and access their calendar, while supervisors can check their teams’ calendars and assign calls. Dial the customer automatically once a callback is due.
- Voicemail Detection: Automatically discard Outbound Calls answered by voicemail to avoid wasting your agents’ time.
Streamlining your call experience
CoreMedia connects you with all the tools you need to manage and optimize Inbound and Outbound communications.
Empower agents with contact history and journey
Our solution equips agents with customer contact history and web journey for personalized interactions, ensuring an optimized experience.
Manage and monitor agent performance
Provide insights into agents’ performance and identify areas for improvement, by monitoring team performance evolution and generating forecasts with historical data analysis. Our solution offers real-time access to relevant agent status data, facilitating the monitoring process.
Our team of experts are your team of experts
Explore and learn with our resources
Smart content management
Surprise and delight customers with iconic content everywhere, all the time.
- Preview in-context before publishing
- Unlock the power of your teams with workflow and scheduling
- Keep it compliant with built-in DAM
Personalized experiences
Nurture customers with personalized experiences at every opportunity.
- Omnichannel customer targeting
- Link customer data platforms to leverage audience insight
- Integrate artificial intelligence driven hyper-personalization
Real-time conversations
Convert visitors into buyers with conversational experiences, contextual content and a human touch.
- Guide customers through their buying journey using video shopping, chatbot, live chat and more
- Manage all calls and gain insights into interactions from web to contact center
- Prioritize contacts and let high-value users talk to real people, to maximize ROI
Inspirational commerce
Grow your business by connecting the buying journey and converting sales.
- Built-in connectors for Salesforce, SAP, HCL, Elastic Path, Spryker and more
- Integrate live product feeds at a global scale
- Turn rich media into one click shoppable content
