Get to know CoreMedia with a personal introduction from an expert.
What you’ll get
- Explore key features relevant to you
- See how businesses like yours have grown with CoreMedia
- Guidance on changing platforms like a pro
Click-to-Call
Allow website visitors to connect instantly with support or sales teams via Click-to-Call, enhancing engagement with real-time support.
- Real-time Support: Deliver instant assistance to address customer issues or questions, driving conversions.
- Sales Enablement: Speed up sales cycles by adapting to customer profiles with AI-driven personalization.
- Integrated and Customizable: Tailor Click-to-Call to your website, integrating real-time visitor data for omnichannel content strategy.
Inbound Calls
Empower agents with tools to handle inbound calls efficiently, ensuring personalized and timely support.
- Automatic Call Distribution: Route calls based on customer priority, agent skills, or team capacity to reduce wait times.
- Automated Call Recovery: Recover missed calls with automated workflows for later reconnection.
- Sticky Operator: Reconnect customers with the same agent for continuity using content personalization.
Outbound Calls
Optimize outbound processes with AI-driven tools to enhance team performance and drive sales.
- Predictive Dialing: Automatically dial based on team capacity and hit rates for efficiency.
- Automatic Callback: Schedule and automate callbacks, with supervisor oversight for team calendars.
- Voicemail Detection: Discard voicemail-answered calls to save agent time with dynamic content delivery.
Streamlining your call experience
CoreMedia connects you with all the tools you need to manage and optimize inbound and outbound communications in single, AI-powered customer experience platform.
Empower agents with contact history and journey
CoreMedia’s Cloud Contact Center equips agents with customer history and web journey data for omnichannel content strategy, ensuring personalized web experiences and meaningful interactions.
Manage and monitor agent performance
Real-time analytics provide insights into agent performance, enabling data-driven improvements and consistent content delivery across channels. Our solution offers real-time access to relevant agent status data, facilitating the monitoring process.
CX Maturity: Where does your business stand?
Take our quiz now!
Are you just starting out or already leading the way? Take our quiz to pinpoint your company’s digital maturity and gain actionable insights to drive growth, stay ahead of the competition and deliver exceptional experiences.
Our team of experts are your team of experts
Explore and learn with our resources
Smart content management
Surprise and delight customers with iconic content everywhere, all the time.
- Preview in-context before publishing
- Unlock the power of your teams with workflow and scheduling
- Keep it compliant with built-in DAM
Personalized experiences
Nurture customers with personalized experiences at every opportunity.
- Omnichannel customer targeting
- Link customer data platforms to leverage audience insight
- Integrate artificial intelligence driven hyper-personalization
Real-time conversations
Convert visitors into buyers with conversational experiences, contextual content and a human touch.
- Guide customers through their buying journey using video shopping, chatbot, live chat and more
- Manage all calls and gain insights into interactions from web to contact center
- Prioritize contacts and let high-value users talk to real people, to maximize ROI
Inspirational commerce
Grow your business by connecting the buying journey and converting sales.
- Built-in connectors for Salesforce, SAP, HCL, Elastic Path, Spryker and more
- Integrate live product feeds at a global scale
- Turn rich media into one click shoppable content
