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Inspirational commerce
Inspirational commerce

AI personalization with Next Best Recommendations (NBO & NBA)

With Next Best Recommendations (NBO & NBA), CoreMedia empowers businesses to craft highly personalized experiences through predictive intelligence, all inside our best-in-class eCommerce CMS.

By analyzing customer behavior and preferences, this AI personalization technology delivers recommendations at scale, anticipating needs, delighting users, and driving conversions.

Say goodbye to generic interactions and hello to tailored recommendations that anticipate needs, delight users, and drive conversions. 

Smart Windows

Supercharge customer engagement with predictive intelligence

NBO & NBA go beyond simple suggestions, creating seamless journeys for every customer. By harnessing AI-driven personalization, CoreMedia enables you to deliver the right content, at the right time, on the right channel, maximizing engagement and loyalty. 

Supercharge customer engagement with predictive intelligence

Next Best Offer (NBO) is a predictive, data-driven marketing strategy powered by AI personalization marketing. By analyzing browsing behavior, preferences, and past interactions, NBO enables businesses to present complementary products, upgrades, or promotions at the ideal moment. These hyper-personalized offers increase engagement, strengthen customer experience, and drive higher conversion rates. 

Supercharge customer engagement with predictive intelligence

Next Best Action (NBA) extends beyond offers to optimize overall customer journeys. Using AI content personalization and predictive analytics, NBA identifies the most effective action in any given scenario, whether that’s providing proactive service, offering personalized content, or guiding customers through a complex process. With NBA, brands enhance satisfaction, loyalty, and outcomes through more meaningful real-time engagement. 

Benefits of CoreMedia’s Next Best Recommendations (NBO & NBA)

Next Best Recommendations use advanced algorithms and machine learning to transform customer data, such as browsing history and purchase behavior, into actionable insights. CoreMedia’s enterprise CMS ensures this data seamlessly integrates with existing systems. 

By delivering tailored offers and content through AI-driven personalization, businesses can boost loyalty, engagement, and revenue, all inside our content management software. Personalized content strategies ensure recommendations resonate with each individual. 

NBO & NBA integrate effortlessly with third-party tools, including CRMs and like Salesforce, enabling organizations to unify data and deliver consistent experiences across channels. 

Leveraging innovation in AI personalization marketing and predictive intelligence, CoreMedia helps businesses deliver next-level customer experiences that differentiate them in a competitive market. 

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Role based benefits

Marketer

What if you could launch campaigns instantly across 150 countries in 40 languages - driving conversions with personalized experiences powered by real-time data and insights?

  • Easily coordinate global campaigns across teams via one central interface
  • Use powerful translation workflows to stay on top of localization needs
  • Integrate AI driven hyper-personalization and dynamic content to optimize in real-time
  • Boost conversions with dynamic, guided experiences like video shopping, chatbots, and live chat

Director eCommerce

What if you could convert 50% or more of your website visitors into paying, repeat customers?

  • Move into high-velocity marketing to react immediately to trends
  • Orchestrate multi-experiences that merge content and commerce
  • Ensure brand consistency across all touchpoints with less manual work

Editor

What if you could reduce your time-to-web for new content from weeks to hours or even minutes with the help of AI?

  • Create, optimize and translate content faster with AI
  • Launch your new site on CoreMedia Content Cloud in just 8 weeks
  • Create regionalized campaigns in hours instead of weeks
  • Make and publish changes instantly - no need to wait for overnight replication

Developer

What if you could quickly connect your content platform to over 150 of the world's leading third party apps?

  • Connect to all leading eCommerce and Marketing platforms
  • One centralized UI for streamlined collaboration between teams
  • Easily integrate additional third-party apps with our Hubs API

Call Center Manager

What if your agents could effortlessly manage every customer interaction - voice, video, chat, and social - with real-time insights right at their fingertips?

  • Handle customer interactions from multiple channels through a single, user-friendly interface
  • Leverage advanced AI for real-time sentiment analysis and proactive engagement
  • Prioritize high-value contacts, routing them to the best available agents for a tailored experience
  • Enhance customer journeys with dynamic conversational tools like video calls, chatbots, and live chat, delivering the right support at the right time

Our team of experts are your team of experts

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What you’ll get

  • Explore key features relevant to you
  • See how businesses like yours have grown with CoreMedia
  • Guidance on changing platforms like a pro
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Dynamic Content

Smart content management

Surprise and delight customers with iconic content everywhere, all the time.

  • Preview in-context before publishing
  • Unlock the power of your teams with workflow and scheduling
  • Keep it compliant with built-in DAM
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Personalized Experiences

Personalized experiences

Nurture customers with personalized experiences at every opportunity.

  • Omnichannel customer targeting
  • Link customer data platforms to leverage audience insight
  • Integrate artificial intelligence driven hyper-personalization
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Omnichannel content strategy for CoreMedia Touchpoints with AI personalization

Real-time conversations

Convert visitors into buyers with conversational experiences, contextual content and a human touch.

  • Guide customers through their buying journey using video shopping, chatbot, live chat and more 
  • Manage all calls and gain insights into interactions from web to contact center
  • Prioritize contacts and let high-value users talk to real people, to maximize ROI
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Guided Selling

Inspirational commerce

Grow your business by connecting the buying journey and converting sales.

  • Built-in connectors for Salesforce, SAP, HCL, Elastic Path, Spryker and more
  • Integrate live product feeds at a global scale
  • Turn rich media into one click shoppable content 
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Elevate your digital experiences.

Choosing a DXP is a big decision, and we’re here to help. Whether you're looking for a new CMS or want to enhance your website with engagement tools to boost conversions, we'll consult you to realize your digital ambitions.

 

CoreMedia Experience Platform

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