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Product Support Lifecycle

The CoreMedia Product Support Lifecycle provides consistent and predictable support availability guidelines, allowing you to plan and manage your support needs effectively. The Product Support Lifecycle took effect on October 4th, 2013, and is binding for all contracts being closed in this date's succession.

Regular Support - Delivers our best service with our "Professional Support" or "Enterprise Support" for your CoreMedia software with an upfront, three-year support commitment that helps you plan and budget.

Extended Support - Offers an additional two years of support and maintenance releases -within our support packages- for your CoreMedia software for an additional fee, so you can effectively manage your upgrade strategy.

To verify the lifecycle dates for a specific product, please use the listing below:

CoreMedia Content Cloud - Self-Managed v12

 

Date of General Availability: Feb 07, 2024

End of regular support: Jun 30, 2027

End of extended support: Jun 30, 2028

CoreMedia Content Cloud - Self-Managed v11


Date of General Availability: Dec 10, 2021

End of regular support: Dec 31, 2024

End of extended support: Dec 31, 2026

CoreMedia Content Cloud - Self-Managed v10


Date of General Availability: Sep 3, 2019

End of regular support: Sep 30, 2022

End of extended support: Sep 30, 2024

CoreMedia CMS 9


Date of General Availability: Apr 6, 2017

End of regular support: Apr 30, 2020

End of extended support: Apr 30, 2022

CoreMedia LiveContext 3 for IBM® WebSphere® Commerce


Date of General Availability: Feb 14, 2017

End of regular support: Feb 29, 2020

End of extended support: Feb 28, 2022

CoreMedia LiveContext 3 for SAP® Hybris® Commerce


Date of General Availability: Jul 7, 2017

End of regular support: Jul 31, 2020

End of extended support: Jul 31, 2022

CoreMedia LiveContext 3 for Salesforce® Commerce Cloud®


Date of General Availability: Nov 9, 2017

End of regular support: Nov 30, 2020

End of extended support: Nov 30, 2022

CoreMedia 8 Media & Brand Blueprint


Date of General Availability: Dec 18, 2014

End of regular support: Dec 31, 2017

End of extended support: Dec 31, 2019

CoreMedia LiveContext 2 for IBM® WebSphere® Commerce


Date of General Availability: May 13, 2014

End of regular support: May 31, 2017

End of extended support: May 31, 2019

Role based benefits

Marketer

What if you could launch campaigns instantly, across 150 countries and 40 different languages?

  • Easily coordinate global campaigns across teams via one central interface
  • Create new media assets without Photoshop skills or an outside agency
  • Use powerful translation workflows to stay on top of localization needs

Director eCommerce

What if you could convert 50% or more of your website visitors into paying, repeat customers?

  • Move into high-velocity marketing to react immediately to trends
  • Orchestrate multi-experiences that merge content and commerce
  • Ensure brand consistency across all touchpoints with less manual work

Editor

What if you could reduce your time-to-Web for new content from weeks to hours or even minutes?

  • Launch your new site on CoreMedia Content Cloud in just 8 weeks.
  • Create regionalized campaigns in hours instead of weeks
  • Make and publish changes instantly - no need to wait for overnight replication

Developer

What if you could quickly connect your content platform to over 150 of the world's leading third party apps?

  • Connect to all leading eCommerce and Marketing platforms
  • One centralized UI for streamlined collaboration between teams
  • Easily integrate additional third-party apps with our Hubs API

Our team of experts are your team of experts

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What you’ll get

  • Explore key features relevant to you
  • See how businesses like yours have grown with CoreMedia
  • Guidance on changing platforms like a pro
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Explore and learn with our resources
Smart Content Management Dynamic Content
Smart content management

Surprise and delight customers with iconic content everywhere, all the time.

  • Preview in-context before publishing
  • Unlock the power of your teams with workflow and scheduling
  • Keep it compliant with built-in DAM
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Personalized Experiences
Personalized experiences

Nurture customers with personalized experiences at every opportunity.

  • Omnichannel customer targeting
  • Link customer data platforms to leverage audience insight
  • Integrate artificial intelligence driven hyper-personalization
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Real-time Conversations Omnichannel
Real-time conversations

Convert visitors into buyers with conversational experiences, contextual content and a human touch.

  • Guide customers through their buying journey using video shopping, chatbot, live chat and more 
  • Manage all calls and gain insights into interactions from web to contact center
  • Prioritize contacts and let high-value users talk to real people, to maximize ROI
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Inspirational Commerce Guided Selling
Inspirational commerce

Grow your business by connecting the buying journey and converting sales.

  • Built-in connectors for Salesforce, SAP, HCL, Elastic Path, Spryker and more
  • Integrate live product feeds at a global scale
  • Turn rich media into one click shoppable content 
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Elevate your digital experiences.

Choosing a DXP is a big decision. We’re here to help. Leave your details for a personalized consultation on how CoreMedia can tame the complex and help you realize your digital ambitions.

 

CoreMedia Experience Platform

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