Get to know CoreMedia with a personal introduction from an expert.
What you’ll get
- Explore key features relevant to you
- See how businesses like yours have grown with CoreMedia
- Guidance on changing platforms like a pro
Why most customer feedback surveys fail
Turn feedback into real-time action with CoreMedia’s customer feedback tools
Closing the loop with CoreMedia to improve customer satisfaction
The most asked questions about customer satisfaction surveys
All customer feedback-related things.
How do customer surveys work and how to they measure satisfaction?
Customer satisfaction surveys help you understand how customers feel about key experiences across their journey. By asking simple, relevant questions at the right moment, businesses can identify what’s working, where friction appears and which improvements will drive more impact. These surveys provide direct insight into expectations, emotions and pain points, helping teams take action before churn risks grow.
What is CSAT and how is it measured?
CSAT (Customer Satisfaction Score) measures short-term satisfaction with a specific interaction. It’s usually asked as: “How satisfied were you with your experience today?” This type of CSAT survey helps organizations track and improve customer satisfaction in real time.
Customers rate on a scale (often 1–5 or 1–10), and your CSAT score is the percentage of positive responses.
What is NPS and how is it measured?
NPS (Net Promoter Score) measures long-term loyalty and willingness to recommend your brand. Customers answer: “How likely are you to recommend us from 0 to 10?"
Promoters (9–10) minus Detractors (0–6) equals your NPS score.
What is the main difference between CSAT and NPS?
CSAT reflects how satisfied customers feel about a specific moment or interaction. NPS reflects how they feel about your brand overall.
When is the best time to send a CSAT survey?
CSAT surveys are useful right after the experience you want to measure — checkout, support, onboarding or help-center use. Timing increases accuracy and survey response rates, especially when applying CSAT survey best practices.
What is a good NPS score for my industry?
Benchmarks vary across sectors, but generally:
- Above 30 = strong
- Above 50 = excellent
How do you calculate your NPS score?
With this formula: NPS = % of Promoters − % of Detractors.
How can survey feedback reduce customer churn?
By acting instantly: routing unhappy users to support, personalizing recovery experiences or removing friction before they abandon you, especially when CSAT survey insights and customer satisfaction metrics highlight warning signs.
See the impact: personalization success stories
Your personalization questions, answered
Find out how to grow with content personalization software.
What makes CoreMedia different from other content personalization tools?
Deliver contextual content across websites, apps, social channels, and point of sale. Use eCommerce personalization and real-time CRM data to target offers that boost conversions.
How does CoreMedia personalization compare to Adobe Experience Manager (AEM)?
When comparing CoreMedia vs Adobe Experience Manager for personalization, the key difference is agility and openness. Adobe’s suite is powerful but often complex, costly to maintain and tightly coupled to its ecosystem. CoreMedia offers a composable, API-first platform that delivers the same enterprise-grade personalization depth with far greater flexibility. You can integrate your preferred tools, launch personalized experiences faster and avoid vendor lock-in. You'll achieve the freedom to personalize at scale without the overhead of a monolithic system.
How does CoreMedia compare to OpenText or Crownpeak for personalization?
OpenText and Crownpeak both focus on content management, but CoreMedia extends far beyond by uniting personalization, omnichannel delivery and real-time orchestration in a single composable DXP. That means faster time to market, deeper integration with your existing tools and experiences that evolve dynamically with every customer interaction.
Why choose CoreMedia’s integrated solution over separate tools for A/B testing and personalization?
Make life easier for your teams. Automate workflows and approvals in CoreMedia Studio. The more your customers engage, the smarter your personalization engine becomes, delivering refined customer journeys.
Can marketers manage personalization without developers?
Yes. Our intuitive interface lets teams build and launch personalized experiences instantly with no code or IT dependency.
How does AI support my content personalization strategy?
AI models analyze behavior and engagement patterns to predict intent, recommend content and automate relevance in real time.
Can I personalize across all channels based on behavioral data?
Absolutely. CoreMedia uses behavioral data in real time to adapt experiences across every channel: web, mobile, email, social media platforms and even in-store screens. The platform continuously learns from each interaction — clicks, views, purchases, engagement time — and instantly adjusts content and offers to match individual intent.
Our team of experts are your team of experts
Explore and learn with our resources
Smart content management
Surprise and delight customers with iconic content everywhere, all the time.
- Preview in-context before publishing
- Unlock the power of your teams with workflow and scheduling
- Keep it compliant with built-in DAM
Personalized experiences
Nurture customers with personalized experiences at every opportunity.
- Omnichannel customer targeting
- Link customer data platforms to leverage audience insight
- Integrate artificial intelligence driven hyper-personalization
Real-time conversations
Convert visitors into buyers with conversational experiences, contextual content and a human touch.
- Guide customers through their buying journey using video shopping, chatbot, live chat and more
- Manage all calls and gain insights into interactions from web to contact center
- Prioritize contacts and let high-value users talk to real people, to maximize ROI
Inspirational commerce
Grow your business by connecting the buying journey and converting sales.
- Built-in connectors for Salesforce, SAP, HCL, Elastic Path, Spryker and more
- Integrate live product feeds at a global scale
- Turn rich media into one click shoppable content
