Get to know CoreMedia with a personal introduction from an expert.
What you’ll get
- Explore key features relevant to you
- See how businesses like yours have grown with CoreMedia
- Guidance on changing platforms like a pro
Why CoreMedia for Banking?
Seamless, omnichannel experience
Deliver unified customer experiences across branches, mobile apps, websites and contact centers. The CoreMedia Experience Platform connects every channel, so customers get relevant, joined-up interactions at each touchpoint.
AI-powered personalization
Combine AI-driven analytics with real-time, privacy-first data to tailor every experience. Using zero- and first-party data, the platform keeps personalization accurate and compliant, so a new visitor exploring loan options and a returning customer managing an account each get content matched to their needs. The result is higher satisfaction and stronger loyalty, built on data your customers trust you with.
Human and AI collaboration
AI handles large data sets and repetitive tasks well, but trust and empathy stay human. CoreMedia lets your teams read customer needs in real time while keeping the personal touch that builds lasting relationships. Give customers the option to reach a human advisor at decisive moments, such as completing a credit application, upgrading a loan, weighing investment options, or finalizing a mortgage. That lifts both satisfaction and conversion by adding personalized support at the moments that decide the outcome.
Advanced security and compliance
Security underpins every financial relationship. CoreMedia is ISO/IEC 27001:2022 certified and GDPR-ready, with role-based access, approval workflows, and audit logs that keep sensitive customer data protected and every change accountable. Hosting and data residency options, and how the platform supports GDPR, DORA, and the EU AI Act, are covered in "A secure CMS built for regulated financial services" above.
Transforming Banking CX:
Banking is evolving faster than ever, and customers now demand seamless digital experiences, personalized attention and genuine support. Meeting these expectations isn’t just important, it’s how financial institutions stay ahead.
Get this white paper and discover 7 actionable strategies for creating unforgettable customer experiences, building loyalty and driving growth, by combining the power of AI with a human touch — not just to keep up but to lead the way.
Book a demo, or talk to an expert about GDPR, DORA, EU hosting, and multilingual content for your institution.
Is CoreMedia GDPR-compliant for financial services?
CoreMedia is GDPR-ready and ISO/IEC 27001:2022 certified, with EU data residency options, role-based access, approval workflows, and audit logs. These give compliance teams a defensible foundation. Compliance depends on how the platform is configured and operated.
Can financial institutions host CoreMedia in the EU?
Yes. CoreMedia can be hosted in an EU region so content is stored and processed within Europe, or in your own private cloud or on-premise.
Does CoreMedia support DORA and operational resilience requirements?
DORA sets ICT risk and operational resilience requirements for EU financial entities. CoreMedia supports these obligations with flexible EU hosting, role-based governance, audit logs, and a proven record of stability with institutions like Deutsche Bundesbank and German federal parliament. Your compliance team owns DORA compliance; CoreMedia provides controls to build on.
Can CoreMedia run as an on-premise CMS for a bank or insurer?
Yes. CoreMedia runs on-premise, in a private cloud, on any major cloud, or in a hybrid setup, so you can keep sensitive workloads inside your own environment.
How do banks manage multilingual content and localization in their CMS?
Use a single governed source with built-in translation and localization workflows — so you manage content across languages and regions from one place, with governance and approvals to keep every market consistent and compliant. CoreMedia manages this in one platform, with per-market permissions and full audit trails.
Which financial institutions use CoreMedia?
Deutsche Bundesbank, Eurex, IKB, LGT and Truity Credit Union build on CoreMedia, among other financial and public institutions.
How can banks use AI in content management while staying compliant?
Keep a person accountable at every step. AI in a regulated environment should be baked directly into your content workflows, so it never operates outside the system, outside your governance, or outside your data boundaries. That means working inside existing roles and permissions, requiring named editor approval before any AI-assisted change goes live, and giving you the choice of which language model processes your data, including models hosted within your own infrastructure. CoreMedia comes with AI out-of-the-box, with human oversight in the architecture, in line with the EU AI Act's requirements for regulated environments.
Our team of experts are your team of experts
Explore and learn with our resources
Content Management
Create highly engaging content for all channels, regions and languages - turbocharged by AI.
- Create, edit, and publish instantly to every channel, any time
- Automate operational content tasks with CoreMedia KIO AI
- Maintain quality and compliance with localization and governance tools.
Personalization & Experimentation
Deliver personalized experiences that adapt to each user – powered by data, insights and ongoing optimization.
- Combine content, data, and AI to tailor every interaction
- Keep user profiles up to date with behavioral and transactional data
- Test, learn, and optimize with A/B experiments to increase ROI.
Marketing Automation
Automate and orchestrate campaigns across every channel – turning data into timely, relevant messages.
- Plan and launch omnichannel journeys powered by lead scoring
- Automate outreach via email, SMS and digital ads integrations
- Keep your marketing relevant from the first touch to conversion.
Customer Engagement
Turn visitors into loyal customers with conversational, human-centered experiences.
- Engage instantly via chatbots, live chat, click-to-call, video shopping and more
- Blend digital and human interactions to reduce friction and build trust
- Empower agents with AI-driven insights
