header-mobile-bg

Top searches

Cloud Contact Center
Cloud Contact Center

Call Management

Handle all calls in one place and help your team effectively manage call volume.

With integrated Call Management solutions, optimizing your contact center operations has never been easier.

Call Management centralizes all calls in one place and streamlines your processes with IVR, Voicemail Detection, Call Recording, and Call Transfer capabilities. Manage every call from a single platform and ensure seamless interactions with clients and prospects.

Real-time Conversations Video Shopping

Streamlining Call Management with CoreMedia

Our platform provides a suite of tools designed to optimize contact center operations, ensuring efficient management and personalized customer interactions.

IVR — Interactive Voice Response

Upload your own prompts and build custom multi-level IVRs to ensure that customers get directed to the right team.

Voicemail Detection

Automatically discard outbound calls answered by voicemail to avoid wasting the agent’s ready time.

Call Recording

Record inbound and outbound calls and play recordings through your dashboard. Gain control by enabling full or partial recording.

Call Transfer

Transfer calls to internal extensions or external phone numbers, such as sales agents or field technicians' mobile phones.

Benefits of Call Management

By effectively managing calls, providing agents with insights, and equipping staff with the right tools, Call Management empowers businesses to offer seamless and personalized experiences to customers. As a result, issues are quickly resolved and every interaction is tailored to the customer profile, boosting customer satisfaction levels.

Call Management tracks and monitors your calls, providing valuable insights into agent performance and customer interactions. Analytics reveal key service metrics such as call volumes and peak times, facilitating staffing optimization and enhancing operational efficiency.

Our platform ensures calls are efficiently routed to the appropriate agents, enabling you to direct them to the right agent on the first attempt and promptly resolve your customers' issues. This leads to significant cost savings in your daily operations.

Call Management revolutionizes operations, reducing call handling times and boosting agent productivity. With enhanced service and fast issue resolution, your business will enjoy higher levels of customer satisfaction and loyalty. Moreover, the data insights obtained from Call Management will fuel targeted improvements and strategies, generating revenue growth and maximizing your return on investment.

How to choose the right Call Management system

Assess business requirements

Begin by assessing specific business needs and goals, considering factors such as the team size, call volume and essential features in a Call Management system. With these considerations in mind, it becomes easier to determine the required level of scalability and flexibility to accommodate future growth. Identify the necessary features and integrations that align with business and industry requirements.

Evaluate features, usability and integrations

Look for solutions offering a comprehensive suite of features that prioritize core capabilities and customization tailored to your needs, coupled with an intuitive user interface requiring minimal effort to get started. Additionally, consider potential integrations with existing business systems or platforms (e.g., CRM). Evaluate the availability of integrated features in other key areas, like AI-powered conversational tools and speech analytics, to elevate the customer experience and align with your operational requirements.

Consider reliability, security and support

Make sure the Call Management system offers a highly available infrastructure, reducing the risk of downtime and its impact on business. Evaluate security measures, such as data encryption, access controls, and compliance with industry regulations. Additionally, opt for business providers with a proven track record of excellent customer service and proactive monitoring to address any issues promptly.

Role based benefits

Marketer

What if you could launch campaigns instantly, across 150 countries and 40 different languages?

  • Easily coordinate global campaigns across teams via one central interface
  • Create new media assets without Photoshop skills or an outside agency
  • Use powerful translation workflows to stay on top of localization needs

Director eCommerce

What if you could convert 50% or more of your website visitors into paying, repeat customers?

  • Move into high-velocity marketing to react immediately to trends
  • Orchestrate multi-experiences that merge content and commerce
  • Ensure brand consistency across all touchpoints with less manual work

Editor

What if you could reduce your time-to-Web for new content from weeks to hours or even minutes?

  • Launch your new site on CoreMedia Content Cloud in just 8 weeks.
  • Create regionalized campaigns in hours instead of weeks
  • Make and publish changes instantly - no need to wait for overnight replication

Developer

What if you could quickly connect your content platform to over 150 of the world's leading third party apps?

  • Connect to all leading eCommerce and Marketing platforms
  • One centralized UI for streamlined collaboration between teams
  • Easily integrate additional third-party apps with our Hubs API

Our team of experts are your team of experts

Get to know CoreMedia with a personal introduction from an expert.

What you’ll get

  • Explore key features relevant to you
  • See how businesses like yours have grown with CoreMedia
  • Guidance on changing platforms like a pro
white male glasses alexander cordesmeyer white female brown hair elena bertaiola
Let's connect
Explore and learn with our resources
Smart Content Management Dynamic Content
Smart content management

Surprise and delight customers with iconic content everywhere, all the time.

  • Preview in-context before publishing
  • Unlock the power of your teams with workflow and scheduling
  • Keep it compliant with built-in DAM
Explore
Personalized Experiences
Personalized experiences

Nurture customers with personalized experiences at every opportunity.

  • Omnichannel customer targeting
  • Link customer data platforms to leverage audience insight
  • Integrate artificial intelligence driven hyper-personalization
Explore
Real-time Conversations Omnichannel
Real-time conversations

Convert visitors into buyers with conversational experiences, contextual content and a human touch.

  • Guide customers through their buying journey using video shopping, chatbot, live chat and more 
  • Manage all calls and gain insights into interactions from web to contact center
  • Prioritize contacts and let high-value users talk to real people, to maximize ROI
Explore
Inspirational Commerce Guided Selling
Inspirational commerce

Grow your business by connecting the buying journey and converting sales.

  • Built-in connectors for Salesforce, SAP, HCL, Elastic Path, Spryker and more
  • Integrate live product feeds at a global scale
  • Turn rich media into one click shoppable content 
Explore

Elevate your digital experiences.

Choosing a DXP is a big decision. We’re here to help. Leave your details for a personalized consultation on how CoreMedia can tame the complex and help you realize your digital ambitions.

 

CoreMedia Experience Platform

Book a demo with one of our system experts.

Page 1 2 of 2

2023 ecovadis Gold Sustainability Rating
Iso Certification for CoreMedia
CIO Review Digital Experience Platform of the Year 2024