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Customer experience platforms for Call Management

Centralize your call management. Optimize contact center operations and enhance customer interactions.

Our customer experience platform centralizes all calls in one place with CoreMedia’s integrated Call Management solutions. Streamline your processes with IVR, Voicemail Detection, Call Recording, and Call Transfer capabilities. Manage every call from a single platform and ensure seamless interactions with clients and prospects.

 

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Streamlining Call Management with CoreMedia

Our customer experience platform provides a suite of tools designed to optimize contact center operations, ensuring efficient management and AI personalized customer interactions.

IVR — Interactive Voice Response

AI personalization enables custom multi-level IVRs. Upload your own prompts to ensure customers get directed to the right team.

Voicemail Detection

Automatically discards outbound calls answered by voicemail. Avoid wasting the agent’s ready time with our customer experience platform.

Call Recording

Record inbound and outbound calls. Play recordings through your dashboard, gaining control by enabling full or partial recording. Give you customers a truly personalized web experience.

Call Transfer

Transfer calls to internal extensions or external phone numbers, such as sales agents or field technicians' mobile phones.  From AI content personalization to centralized call management, CoreMedia offers you a future proof customer experience platform.

Benefits of Call Management with our customer experience platform

AI driven personalization effectively manages calls, providing agents with insights. Equipping staff with the right tools, Call Management empowers businesses to offer seamless and personalized experiences to customers. As a result, issues are quickly resolved and every interaction is tailored to the customer profile, boosting customer satisfaction levels.

AI personalization marketing tracks and monitors your calls. Providing valuable insights into agent performance and customer interactions. Analytics reveal key service metrics such as call volumes and peak times, facilitating staffing optimization and enhancing operational efficiency.

Dynamic content delivery ensures calls are efficiently routed to the appropriate agents. Enabling you to direct them to the right agent on the first attempt and promptly resolve your customers' issues. This leads to significant cost savings in your daily operations.

Revolutionize operations with Call Management. Reducing call handling times and boosting agent productivity. With enhanced service and fast issue resolution, your business will enjoy higher levels of customer satisfaction and loyalty. Moreover, the data insights obtained from Call Management will fuel targeted improvements and strategies, generating revenue growth and maximizing your return on investment. CoreMedia's content delivery across channels connectrs you to your customers across all touchpoints.

How to choose the right Call Management system for exceptional customer experience

Assess Business Requirements

To choose the right customer experience platform, begin by assessing specific business needs and goals. Consider factors such as the team size, call volume and essential features necessary in your Call Management system. With these considerations in mind, it becomes easier to determine the required level of scalability and flexibility to accommodate future growth. Identify the necessary features and integrations that align with business and industry requirements.

Evaluate Features, Usability and Integrations

Businesses looking to leverage omnichannel content strategies look for solutions offering a comprehensive suite of features. Prioritize core capabilities and customization tailored to your needs, coupled with an intuitive user interface requiring minimal effort to get started. Additionally, consider potential integrations with existing business systems or platforms (e.g., CRM). Evaluate the availability of integrated features in other key areas, like AI-powered conversational tools and speech analytics, to elevate the customer experience and align with your operational requirements.

Consider Reliability, Security and Support

Our trusted customer experience platform integrates a Call Management system to offer a highly available infrastructure. Reduce the risk of downtime and its impact on business. Evaluate security measures, such as data encryption, access controls, and compliance with industry regulations. Additionally, opt for business providers with a proven track record of excellent customer service and proactive monitoring to address any issues promptly.

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What you’ll get

  • Explore key features relevant to you
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