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Customer experience platforms for Call Management

Centralize your call management. Optimize contact center operations and enhance customer interactions.

Our customer experience platform centralizes all calls in one place with CoreMedia’s integrated Call Management solutions. Streamline your processes with IVR, Voicemail Detection, Call Recording, and Call Transfer capabilities. Manage every call from a single platform and ensure seamless interactions with clients and prospects.

 

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Streamlining Call Management with CoreMedia

Our customer experience platform provides a suite of tools designed to optimize contact center operations, ensuring efficient management and AI personalized customer interactions.

Streamlining Call Management with CoreMedia

AI personalization enables custom multi-level IVRs. Upload your own prompts to ensure customers get directed to the right team.

Streamlining Call Management with CoreMedia

Automatically discards outbound calls answered by voicemail. Avoid wasting the agent’s ready time with our customer experience platform.

Streamlining Call Management with CoreMedia

Record inbound and outbound calls. Play recordings through your dashboard, gaining control by enabling full or partial recording. Give you customers a truly personalized web experience.

Streamlining Call Management with CoreMedia

Transfer calls to internal extensions or external phone numbers, such as sales agents or field technicians' mobile phones.  From AI content personalization to centralized call management, CoreMedia offers you a future proof customer experience platform.

Benefits of Call Management with our customer experience platform

AI driven personalization effectively manages calls, providing agents with insights. Equipping staff with the right tools, Call Management empowers businesses to offer seamless and personalized experiences to customers. As a result, issues are quickly resolved and every interaction is tailored to the customer profile, boosting customer satisfaction levels.

AI personalization marketing tracks and monitors your calls. Providing valuable insights into agent performance and customer interactions. Analytics reveal key service metrics such as call volumes and peak times, facilitating staffing optimization and enhancing operational efficiency.

Dynamic content delivery ensures calls are efficiently routed to the appropriate agents. Enabling you to direct them to the right agent on the first attempt and promptly resolve your customers' issues. This leads to significant cost savings in your daily operations.

Revolutionize operations with Call Management. Reducing call handling times and boosting agent productivity. With enhanced service and fast issue resolution, your business will enjoy higher levels of customer satisfaction and loyalty. Moreover, the data insights obtained from Call Management will fuel targeted improvements and strategies, generating revenue growth and maximizing your return on investment. CoreMedia's content delivery across channels connectrs you to your customers across all touchpoints.

How to choose the right Call Management system for exceptional customer experience

Assess Business Requirements

To choose the right customer experience platform, begin by assessing specific business needs and goals. Consider factors such as the team size, call volume and essential features necessary in your Call Management system. With these considerations in mind, it becomes easier to determine the required level of scalability and flexibility to accommodate future growth. Identify the necessary features and integrations that align with business and industry requirements.

Evaluate Features, Usability and Integrations

Businesses looking to leverage omnichannel content strategies look for solutions offering a comprehensive suite of features. Prioritize core capabilities and customization tailored to your needs, coupled with an intuitive user interface requiring minimal effort to get started. Additionally, consider potential integrations with existing business systems or platforms (e.g., CRM). Evaluate the availability of integrated features in other key areas, like AI-powered conversational tools and speech analytics, to elevate the customer experience and align with your operational requirements.

Consider Reliability, Security and Support

Our trusted customer experience platform integrates a Call Management system to offer a highly available infrastructure. Reduce the risk of downtime and its impact on business. Evaluate security measures, such as data encryption, access controls, and compliance with industry regulations. Additionally, opt for business providers with a proven track record of excellent customer service and proactive monitoring to address any issues promptly.

CX Maturity: Where does your business stand?

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Are you just starting out or already leading the way? Take our quiz to pinpoint your company’s digital maturity and gain actionable insights to drive growth, stay ahead of the competition and deliver exceptional experiences.

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Role based benefits

Marketer

What if you could launch campaigns instantly across 150 countries in 40 languages - driving conversions with personalized experiences powered by real-time data and insights?

  • Easily coordinate global campaigns across teams via one central interface
  • Use powerful translation workflows to stay on top of localization needs
  • Integrate AI driven hyper-personalization and dynamic content to optimize in real-time
  • Boost conversions with dynamic, guided experiences like video shopping, chatbots, and live chat

Director eCommerce

What if you could convert 50% or more of your website visitors into paying, repeat customers?

  • Move into high-velocity marketing to react immediately to trends
  • Orchestrate multi-experiences that merge content and commerce
  • Ensure brand consistency across all touchpoints with less manual work

Editor

What if you could reduce your time-to-web for new content from weeks to hours or even minutes with the help of AI?

  • Create, optimize and translate content faster with AI
  • Launch your new site on CoreMedia Content Cloud in just 8 weeks
  • Create regionalized campaigns in hours instead of weeks
  • Make and publish changes instantly - no need to wait for overnight replication

Developer

What if you could quickly connect your content platform to over 150 of the world's leading third party apps?

  • Connect to all leading eCommerce and Marketing platforms
  • One centralized UI for streamlined collaboration between teams
  • Easily integrate additional third-party apps with our Hubs API

Call Center Manager

What if your agents could effortlessly manage every customer interaction - voice, video, chat, and social - with real-time insights right at their fingertips?

  • Handle customer interactions from multiple channels through a single, user-friendly interface
  • Leverage advanced AI for real-time sentiment analysis and proactive engagement
  • Prioritize high-value contacts, routing them to the best available agents for a tailored experience
  • Enhance customer journeys with dynamic conversational tools like video calls, chatbots, and live chat, delivering the right support at the right time

Our team of experts are your team of experts

Get to know CoreMedia with a personal introduction from an expert.

What you’ll get

  • Explore key features relevant to you
  • See how businesses like yours have grown with CoreMedia
  • Guidance on changing platforms like a pro
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Dynamic Content

Smart content management

Surprise and delight customers with iconic content everywhere, all the time.

  • Preview in-context before publishing
  • Unlock the power of your teams with workflow and scheduling
  • Keep it compliant with built-in DAM
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Personalized Experiences

Personalized experiences

Nurture customers with personalized experiences at every opportunity.

  • Omnichannel customer targeting
  • Link customer data platforms to leverage audience insight
  • Integrate artificial intelligence driven hyper-personalization
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Omnichannel content strategy for CoreMedia Touchpoints with AI personalization

Real-time conversations

Convert visitors into buyers with conversational experiences, contextual content and a human touch.

  • Guide customers through their buying journey using video shopping, chatbot, live chat and more 
  • Manage all calls and gain insights into interactions from web to contact center
  • Prioritize contacts and let high-value users talk to real people, to maximize ROI
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Guided Selling

Inspirational commerce

Grow your business by connecting the buying journey and converting sales.

  • Built-in connectors for Salesforce, SAP, HCL, Elastic Path, Spryker and more
  • Integrate live product feeds at a global scale
  • Turn rich media into one click shoppable content 
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Elevate your digital experiences.

Choosing a DXP is a big decision, and we’re here to help. Whether you're looking for a new CMS or want to enhance your website with engagement tools to boost conversions, we'll consult you to realize your digital ambitions.

 

CoreMedia Experience Platform

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