Get to know CoreMedia with a personal introduction from an expert.
What you’ll get
- Explore key features relevant to you
- See how businesses like yours have grown with CoreMedia
- Guidance on changing platforms like a pro
Turn visitors into happy customers with Live Chat
Provide better customer support and help website visitors to make better buying decisions.
Tailor every interaction
Leverage CoreMedia Engagement Cloud's segmentation and personalization capabilities to decide the where, when, and to whom to present the Live Chat feature. It is possible to offer this option only to specific customer profiles and during key moments of the journey, such as periods of inactivity and form-filling errors. This strategic approach ensures meaningful connections, leading to an increase in conversions.
Empower your agents with visitor insights
Live Chat equips your contact center agents with real-time visitor information, from their name to visited pages and shopping cart content, facilitating a more personalized experience. Agents can also easily classify contacts within the same interface to generate performance reports.
Customize the chat widget
Fully customize the Live Chat interface to match your website layout. Choose everything, from button text to the icon located at the bottom of the page.
Smart contact distribution
CoreMedia's smart distribution ensures Live Chat contacts are routed to skilled agents based on capacity rules, optimizing efficiency.
Scale the operation with additional features
Adapt this contact channel to your business needs by adding features such as Cobrowsing, Filesharing, setting up canned responses, and including customer satisfaction surveys.
Our team of experts are your team of experts
Explore and learn with our resources
Smart content management
Surprise and delight customers with iconic content everywhere, all the time.
- Preview in-context before publishing
- Unlock the power of your teams with workflow and scheduling
- Keep it compliant with built-in DAM
Personalized experiences
Nurture customers with personalized experiences at every opportunity.
- Omnichannel customer targeting
- Link customer data platforms to leverage audience insight
- Integrate artificial intelligence driven hyper-personalization
Real-time conversations
Convert visitors into buyers with conversational experiences, contextual content and a human touch.
- Guide customers through their buying journey using video shopping, chatbot, live chat and more
- Manage all calls and gain insights into interactions from web to contact center
- Prioritize contacts and let high-value users talk to real people, to maximize ROI
Inspirational commerce
Grow your business by connecting the buying journey and converting sales.
- Built-in connectors for Salesforce, SAP, HCL, Elastic Path, Spryker and more
- Integrate live product feeds at a global scale
- Turn rich media into one click shoppable content
