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Live Chat: a high impact customer experience solution

Elevate conversational interactions with CoreMedia’s Live Chat, driving sales through real-time, personalized support. 

Elevate real-time interactions with CoreMedia Live Chat, a customer experience solution that drives sales and satisfaction through instant, human-to-human support. AI-powered rules decide when to trigger Live Chat, ensuring conversations start at the right time. Every interaction remains with a human agent, supported by real-time customer data to resolve questions quickly and guide buying decisions.

Integrated into CoreMedia’s Engagement Cloud, this customer experience solution empowers agents to directly engage with customers and prospects on your website, while having access to real-time customer data, to effectively address inquiries and close more deals on a single interface.

With segmentation intelligence, you decide where, when, and to whom Live Chat is offered. Combined with omnichannel content strategy and real-time data, Live Chat maximizes ROI and strengthens every customer interaction. Drive sales, deliver exceptional customer support, and create personalized experiences.

 

CoreMedia Engagement Cloud Real Time Conversations

Turn visitors into happy customers with live chat

Personalized web experiences provide better customer support. Help website visitors make better buying decisions. 

 

Turn visitors into happy customers with live chat

CoreMedia Engagement Cloud’s segmentation and personalization capabilities leverages AI driven content personalization suggestions. Decide the where, when, and to whom to present the Live Chat feature. Offer this option only to specific customer profiles and during key moments of the journey, such as periods of inactivity and form-filling errors. This strategic approach ensures meaningful connections, leading to an increase in conversions.

Turn visitors into happy customers with live chat

Live Chat equips agents with real-time visitor information. From their name to visited pages and shopping cart content, facilitating a more personalized experience. Agents can also easily classify contacts within the same interface to generate performance reports.

Turn visitors into happy customers with live chat

Fully customize the Live Chat interface to match your website layout. Choose everything, from button text to the icon located at the bottom of the page, all inside our content management software. 

Turn visitors into happy customers with live chat

Dynamic content delivery ensures CoreMedia’s smart distribution routes Live Chat contacts to skilled agents based on capacity rules, optimizing efficiency.

Turn visitors into happy customers with live chat

Content delivery across channels adapts this contact channel to your business needs. Add features such as Cobrowsing, Filesharing, setting up canned responses, and including customer satisfaction surveys.

Benefits of Live Chat

Empower contact center agents with powerful customer information via our customer experience platform. Allow them to transform your customers into brand ambassadors by providing even more customized experiences.

Start meaningful conversations with visitors that need extra support. Complete their buying journey or answer their questions. Quickly respond to their questions and fix their issues for unparalleled conversions and customer satisfaction. Our AI-personalization features and insights help you turn browsers into buyers.

Omnichannel content strategy enhances customer satisfaction by offering efficient, real-time support. Eliminate the need for customers to contact your business via phone or email.

Content personalization boosts sales results with instant assistance. By providing necessary guidance directly during navigation, it’s easier to avoid cart abandonment and close more deals.

How Live Chat improves customer engagement

Proactive chat invitations

Enhances customer engagement through proactive chat invitations. Entice website visitors to engage with personalized assistance. Our AI powered personalization features enhance customer experiences.

Customizable chat interface

A a tailor-made chat widget, customizable to match your brand, ensures a seamless and cohesive customer experience, fostering trust and familiarity inside a single eCommerce CMS platform.

Multilingual support

Content delivery across channels improves global customer engagement with multilingual support in Live Chat. Break language barriers and cater to diverse audiences.

CX Maturity: Where does your business stand?

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Are you just starting out or already leading the way? Take our quiz to pinpoint your company’s digital maturity and gain actionable insights to drive growth, stay ahead of the competition and deliver exceptional experiences.

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Role based benefits

Marketer

What if you could launch campaigns instantly across 150 countries in 40 languages - driving conversions with personalized experiences powered by real-time data and insights?

  • Easily coordinate global campaigns across teams via one central interface
  • Use powerful translation workflows to stay on top of localization needs
  • Integrate AI driven hyper-personalization and dynamic content to optimize in real-time
  • Boost conversions with dynamic, guided experiences like video shopping, chatbots, and live chat

Director eCommerce

What if you could convert 50% or more of your website visitors into paying, repeat customers?

  • Move into high-velocity marketing to react immediately to trends
  • Orchestrate multi-experiences that merge content and commerce
  • Ensure brand consistency across all touchpoints with less manual work

Editor

What if you could reduce your time-to-web for new content from weeks to hours or even minutes with the help of AI?

  • Create, optimize and translate content faster with AI
  • Launch your new site on CoreMedia Content Cloud in just 8 weeks
  • Create regionalized campaigns in hours instead of weeks
  • Make and publish changes instantly - no need to wait for overnight replication

Developer

What if you could quickly connect your content platform to over 150 of the world's leading third party apps?

  • Connect to all leading eCommerce and Marketing platforms
  • One centralized UI for streamlined collaboration between teams
  • Easily integrate additional third-party apps with our Hubs API

Call Center Manager

What if your agents could effortlessly manage every customer interaction - voice, video, chat, and social - with real-time insights right at their fingertips?

  • Handle customer interactions from multiple channels through a single, user-friendly interface
  • Leverage advanced AI for real-time sentiment analysis and proactive engagement
  • Prioritize high-value contacts, routing them to the best available agents for a tailored experience
  • Enhance customer journeys with dynamic conversational tools like video calls, chatbots, and live chat, delivering the right support at the right time

Our team of experts are your team of experts

Get to know CoreMedia with a personal introduction from an expert.

What you’ll get

  • Explore key features relevant to you
  • See how businesses like yours have grown with CoreMedia
  • Guidance on changing platforms like a pro
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Dynamic Content

Smart content management

Surprise and delight customers with iconic content everywhere, all the time.

  • Preview in-context before publishing
  • Unlock the power of your teams with workflow and scheduling
  • Keep it compliant with built-in DAM
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Personalized Experiences

Personalized experiences

Nurture customers with personalized experiences at every opportunity.

  • Omnichannel customer targeting
  • Link customer data platforms to leverage audience insight
  • Integrate artificial intelligence driven hyper-personalization
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Omnichannel content strategy for CoreMedia Touchpoints with AI personalization

Real-time conversations

Convert visitors into buyers with conversational experiences, contextual content and a human touch.

  • Guide customers through their buying journey using video shopping, chatbot, live chat and more 
  • Manage all calls and gain insights into interactions from web to contact center
  • Prioritize contacts and let high-value users talk to real people, to maximize ROI
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Guided Selling

Inspirational commerce

Grow your business by connecting the buying journey and converting sales.

  • Built-in connectors for Salesforce, SAP, HCL, Elastic Path, Spryker and more
  • Integrate live product feeds at a global scale
  • Turn rich media into one click shoppable content 
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Elevate your digital experiences.

Choosing a DXP is a big decision, and we’re here to help. Whether you're looking for a new CMS or want to enhance your website with engagement tools to boost conversions, we'll consult you to realize your digital ambitions.

 

CoreMedia Experience Platform

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