Get to know CoreMedia with a personal introduction from an expert.
What you’ll get
- Explore key features relevant to you
- See how businesses like yours have grown with CoreMedia
- Guidance on changing platforms like a pro
Turn visitors into happy customers with Live Chat
Provide better customer support and help website visitors to make better buying decisions.
Turn visitors into happy customers with Live Chat
Leverage CoreMedia Engagement Cloud's segmentation and personalization capabilities to decide the where, when, and to whom to present the Live Chat feature. It is possible to offer this option only to specific customer profiles and during key moments of the journey, such as periods of inactivity and form-filling errors. This strategic approach ensures meaningful connections, leading to an increase in conversions.
Turn visitors into happy customers with Live Chat
Live Chat equips your contact center agents with real-time visitor information, from their name to visited pages and shopping cart content, facilitating a more personalized experience. Agents can also easily classify contacts within the same interface to generate performance reports.
Turn visitors into happy customers with Live Chat
Fully customize the Live Chat interface to match your website layout. Choose everything, from button text to the icon located at the bottom of the page.
Turn visitors into happy customers with Live Chat
CoreMedia's smart distribution ensures Live Chat contacts are routed to skilled agents based on capacity rules, optimizing efficiency.
Turn visitors into happy customers with Live Chat
Adapt this contact channel to your business needs by adding features such as Cobrowsing, Filesharing, setting up canned responses, and including customer satisfaction surveys.
Are you just starting out or already leading the way? Take our quiz to pinpoint your company’s digital maturity and gain actionable insights to drive growth, stay ahead of the competition and deliver exceptional experiences.
What you’ll get