header-mobile-bg

Top searches

Journeys
Journeys

Social messaging in omnichannel customer journeys

Say goodbye to generic outreach with integrated social messaging apps.

With CoreMedia's advanced customer experience platform you can reach your customers where they are. Deliver tailored, contextual communications across WhatsApp, Messenger, Instagram, Skype, and more.

Social messaging transforms customer engagement by connecting directly on their preferred platforms. It empowers businesses to:

  • Deliver personalized and effective communications
  • Resolve issues in real time
  • Provide tailored recommendations
  • Build stronger relationships and loyalty

Unlike siloed systems, CoreMedia seamlessly integrates messaging channels into your omnichannel content strategy. Customer data remains unified across platforms, giving you a complete view of interactions and ROI.

Omnichannel Orchestration

Experience the power of omnichannel content strategy with social messaging

Reach your customers wherever and whenever, seamlessly integrating messaging channels into your omnichannel content strategy. 

Experience the power of omnichannel content strategy with social messaging

Revolutionize your personalization marketing. Offer customers direct access to your brand on their preferred platforms. Foster stronger relationships and drive higher engagement. 

With social media messaging, you can address specific concerns, recommend tailored solutions, send personalized recommendations for each customer. Build loyalty and trust by building seamless, personalized customer experiencesinside our enterprise content management software system. 

Experience the power of omnichannel content strategy with social messaging

CoreMedia offers a smooth integration of social messaging apps into your existing omnichannel content strategy without adding complexity. Our customer experience platform makes sure all customer data is unified, providing comprehensive insights to drive ROI effectively. Partnering with CoreMedia, and leverage the power of social messaging.

Benefits of Social Messaging for your omnichannel content marketing

Engage customers directly on their preferred platforms  (WhatsApp, Messenger, Instagram, Skype, and more) integrated into your omnichannel workflows.

Move beyond one-size-fits-all communication. Deliver hyper-personalized responses, recommendations, and solutions that increase satisfaction and engagement.

Eliminate silos with CoreMedia’s unified approach. Messaging becomes part of your existing data infrastructure, giving teams centralized insights for ROI-driven decisions.

AI and automation power CoreMedia’s workflows to deliver smart, context-driven responses and campaigns. Ensure every message is timely and relevant with our content management software.

Social messaging is the future of customer engagement. By adopting CoreMedia’s integrated approach to omnichannel content strategy now, your business secures an advantage for long-term success.

CX Maturity: Where does your business stand?

Take our quiz now!

Are you just starting out or already leading the way? Take our quiz to pinpoint your company’s digital maturity and gain actionable insights to drive growth, stay ahead of the competition and deliver exceptional experiences.

Start now
CX Maturity Model Image Teaser

Role based benefits

Marketer

What if you could launch campaigns instantly across 150 countries in 40 languages - driving conversions with personalized experiences powered by real-time data and insights?

  • Easily coordinate global campaigns across teams via one central interface
  • Use powerful translation workflows to stay on top of localization needs
  • Integrate AI driven hyper-personalization and dynamic content to optimize in real-time
  • Boost conversions with dynamic, guided experiences like video shopping, chatbots, and live chat

Director eCommerce

What if you could convert 50% or more of your website visitors into paying, repeat customers?

  • Move into high-velocity marketing to react immediately to trends
  • Orchestrate multi-experiences that merge content and commerce
  • Ensure brand consistency across all touchpoints with less manual work

Editor

What if you could reduce your time-to-web for new content from weeks to hours or even minutes with the help of AI?

  • Create, optimize and translate content faster with AI
  • Launch your new site on CoreMedia Content Cloud in just 8 weeks
  • Create regionalized campaigns in hours instead of weeks
  • Make and publish changes instantly - no need to wait for overnight replication

Developer

What if you could quickly connect your content platform to over 150 of the world's leading third party apps?

  • Connect to all leading eCommerce and Marketing platforms
  • One centralized UI for streamlined collaboration between teams
  • Easily integrate additional third-party apps with our Hubs API

Call Center Manager

What if your agents could effortlessly manage every customer interaction - voice, video, chat, and social - with real-time insights right at their fingertips?

  • Handle customer interactions from multiple channels through a single, user-friendly interface
  • Leverage advanced AI for real-time sentiment analysis and proactive engagement
  • Prioritize high-value contacts, routing them to the best available agents for a tailored experience
  • Enhance customer journeys with dynamic conversational tools like video calls, chatbots, and live chat, delivering the right support at the right time

Our team of experts are your team of experts

Get to know CoreMedia with a personal introduction from an expert.

What you’ll get

  • Explore key features relevant to you
  • See how businesses like yours have grown with CoreMedia
  • Guidance on changing platforms like a pro
white male glasses alexander cordesmeyer white female brown hair elena bertaiola
Let's connect

Explore and learn with our resources

Dynamic Content

Smart content management

Surprise and delight customers with iconic content everywhere, all the time.

  • Preview in-context before publishing
  • Unlock the power of your teams with workflow and scheduling
  • Keep it compliant with built-in DAM
Explore
Personalized Experiences

Personalized experiences

Nurture customers with personalized experiences at every opportunity.

  • Omnichannel customer targeting
  • Link customer data platforms to leverage audience insight
  • Integrate artificial intelligence driven hyper-personalization
Explore
Omnichannel content strategy for CoreMedia Touchpoints with AI personalization

Real-time conversations

Convert visitors into buyers with conversational experiences, contextual content and a human touch.

  • Guide customers through their buying journey using video shopping, chatbot, live chat and more 
  • Manage all calls and gain insights into interactions from web to contact center
  • Prioritize contacts and let high-value users talk to real people, to maximize ROI
Explore
Guided Selling

Inspirational commerce

Grow your business by connecting the buying journey and converting sales.

  • Built-in connectors for Salesforce, SAP, HCL, Elastic Path, Spryker and more
  • Integrate live product feeds at a global scale
  • Turn rich media into one click shoppable content 
Explore

Elevate your digital experiences.

Choosing a DXP is a big decision, and we’re here to help. Whether you're looking for a new CMS or want to enhance your website with engagement tools to boost conversions, we'll consult you to realize your digital ambitions.

 

CoreMedia Experience Platform

Book a demo with one of our system experts.

Page 1 2 of 2

Best Functionality and Features - Top Rated Content Management Systems - Best to do Business with High Performer
Ecovadis Gold Medal 2025
ISO Certification for CoreMedia
CIO Review Digital Experience Platform of the Year 2024
Capterra ratings badge
Read CoreMedia reviews on G2