Customer & Partner Support

Our support team is staffed with professionals ready, willing, and able to handle your most urgent requests. We understand how critical it is to provide fast, friendly assistance so that issues are addressed immediately. Enterprise customers can contact us 24/7.

Online Services

We are happy to provide you with access to our online services. Just submit your data below, and we will get back to you shortly with your credentials for accessing our online helpdeskdocumentation, and software download center.

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Direct Contact

Please send specifics of your issue via email so our agents can prepare for a live call.

Our support staff can be contacted directly at:

Phone (U.S.): +1.800.267.4086
Phone (Germany): +49 40 32 55 87 777


Product Support Lifecycle

The CoreMedia Product Support Lifecycle provides consistent and predictable support availability guidelines.

Take the Next Step with CoreMedia Content Cloud!

We'd love to get a dialogue going. Contact our experts and we'll schedule a demo.