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- Explore key features relevant to you
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- Guidance on changing platforms like a pro
Help customers instantly with AI-powered Conversational Bots
Content personalization takes your sales and customer support to the next level with smart bots. Create exceptional customer experiences across all touchpoints.
What is a Chatbot?
A Chatbot Is a conversational AI tool that automates interactions over text-based channels. It plays a fundamental role in delivering quick and round-the-clock support on various platforms such as websites, messaging apps, or social media platforms. These are designed to understand natural language inputs from users and provide appropriate answers or actions based on pre-defined rules, and they help deliver omnichannel content strategy via AI personalization.
What are the benefits of a chatbot?
Availability: Personalized web experiences ensure customers receive immediate assistance. Employing Chatbots across their preferred channels ensures 24/7 support for customers.
Scalability: AI driven personalization enables Chatbots to act as support agents. Address common inquiries without human intervention, allowing teams to divert non-qualified traffic away from your teams, enabling them to focus on other tasks, and expand rapidly and cater to more customers without the need for additional staff.
Conversions and Engagement: AI personalization marketing drives more conversions with Chatbots. Guide consumers through the buying journey, facilitating the process and accelerating sales.
- Personalization: Content delivery across channels gathers important customer insights with Chatbots. Such as name and issue details. By making use of this data, customer support agents can tailor conversations effectively when engaging with customers.
What is a Voicebot?
AI personalization powers Voicebots with AI-driven software. Enable users to navigate interactive voice response (IVR) systems using natural language processing (NLP), natural language understanding (NLU), and other machine learning technologies to interpret and respond to spoken queries. Also known as voice assistants, Voicebots can execute multiple tasks, such as answering questions and facilitating hands-free interactions.
What are the advantages of a Voicebot?
Better Customer Experience: Customer experience platforms offer a significant improvement over traditional IVR systems with Voicebots. Leveraging machine learning, Voicebots continuously enhance the customer experience, avoiding the frustration of impersonal interfaces.
Advanced Interaction: Omnichannel content strategy designs Voicebots to understand the intent behind customer queries. Guide them to effective solutions, going beyond words.
- Future-Proofing: Dynamic content delivery emphasizes the increasing adoption of Voicebots. Customers will expect more sophisticated interactions, and legacy IVR systems may struggle to meet these expectations, highlighting the need for modern solutions.
CX Maturity: Where does your business stand?
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Are you just starting out or already leading the way? Take our quiz to pinpoint your company’s digital maturity and gain actionable insights to drive growth, stay ahead of the competition and deliver exceptional experiences.
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Explore and learn with our resources
Smart content management
Surprise and delight customers with iconic content everywhere, all the time.
- Preview in-context before publishing
- Unlock the power of your teams with workflow and scheduling
- Keep it compliant with built-in DAM
Personalized experiences
Nurture customers with personalized experiences at every opportunity.
- Omnichannel customer targeting
- Link customer data platforms to leverage audience insight
- Integrate artificial intelligence driven hyper-personalization
Real-time conversations
Convert visitors into buyers with conversational experiences, contextual content and a human touch.
- Guide customers through their buying journey using video shopping, chatbot, live chat and more
- Manage all calls and gain insights into interactions from web to contact center
- Prioritize contacts and let high-value users talk to real people, to maximize ROI
Inspirational commerce
Grow your business by connecting the buying journey and converting sales.
- Built-in connectors for Salesforce, SAP, HCL, Elastic Path, Spryker and more
- Integrate live product feeds at a global scale
- Turn rich media into one click shoppable content
