Get to know CoreMedia with a personal introduction from an expert.
What you’ll get
- Explore key features relevant to you
- See how businesses like yours have grown with CoreMedia
- Guidance on changing platforms like a pro
Content personalization takes your sales and customer support to the next level with smart bots. Create exceptional customer experiences across all touchpoints.
A Chatbot Is a conversational AI tool that automates interactions over text-based channels. It plays a fundamental role in delivering quick and round-the-clock support on various platforms such as websites, messaging apps, or social media platforms. These are designed to understand natural language inputs from users and provide appropriate answers or actions based on pre-defined rules, and they help deliver omnichannel content strategy via AI personalization.
Availability: Personalized web experiences ensure customers receive immediate assistance. Employing Chatbots across their preferred channels ensures 24/7 support for customers.
Scalability: AI driven personalization enables Chatbots to act as support agents. Address common inquiries without human intervention, allowing teams to divert non-qualified traffic away from your teams, enabling them to focus on other tasks, and expand rapidly and cater to more customers without the need for additional staff.
Conversions and Engagement: AI personalization marketing drives more conversions with Chatbots. Guide consumers through the buying journey, facilitating the process and accelerating sales.
AI personalization powers Voicebots with AI-driven software. Enable users to navigate interactive voice response (IVR) systems using natural language processing (NLP), natural language understanding (NLU), and other machine learning technologies to interpret and respond to spoken queries. Also known as voice assistants, Voicebots can execute multiple tasks, such as answering questions and facilitating hands-free interactions.
Better Customer Experience: Customer experience platforms offer a significant improvement over traditional IVR systems with Voicebots. Leveraging machine learning, Voicebots continuously enhance the customer experience, avoiding the frustration of impersonal interfaces.
Advanced Interaction: Omnichannel content strategy designs Voicebots to understand the intent behind customer queries. Guide them to effective solutions, going beyond words.
Are you just starting out or already leading the way? Take our quiz to pinpoint your company’s digital maturity and gain actionable insights to drive growth, stay ahead of the competition and deliver exceptional experiences.
What you’ll get