header-mobile-bg

Conversational Bots – Chatbot & Voicebot

Empower visitors with real-time assistance to enhance support and redefine the customer experience.

Guide customers through their buying journey and promptly address common queries with bots, diverting non-qualified traffic away from your sales and customer support teams.

Revolutionize customer engagement by offering advanced Chatbots and Voicebots that seamlessly integrate across all contact channels, including Live Chat, Click2Call, and Video Call, while providing robust tracking and analytics capabilities.

CoreMedia AI Content Booster

Help customers instantly with the power of Conversational Bots

Take your sales and customer support to the next level with smart bots designed to elevate the customer experience.

What is a Chatbot?

A Chatbot is a conversational AI tool that promptly automates interactions with customers over text-based channels. It plays a fundamental role in delivering quick and round-the-clock support on various platforms such as websites, messaging apps, or social media platforms. These are designed to understand natural language inputs from users and provide appropriate answers or actions based on pre-defined rules.

What are the benefits of a Chatbot?

• Availability: Customers demand immediate assistance and employing Chatbots across their preferred channels ensures 24/7 support for customers.

• Scalability: Chatbots act as support agents, addressing common inquiries without human intervention. This allows teams to divert diverting non-qualified traffic away from your teams, allowing them to focus on other tasks, and expand rapidly and cater to more customers without the need for additional staff.

• Conversions and engagement: These bots drive more conversions by guiding consumers through the buying journey, facilitating the process and accelerating sales.

• Personalization: These tools gather important customer insights, such as name and issue details. By making use of this data, customer support agents can tailor conversations effectively when engaging with customers.

What is a Voicebot?

Voicebots are AI powered software that enable users to navigate interactive voice response (IVR) systems using natural language processing (NLP), natural language understanding (NLU) and other machine learning technologies to interpret and respond to spoken queries. Also known as voice assistants, voicebots can execute multiple tasks, such as answering questions and facilitating hands-free interactions.

What are the advantages of a Voicebot?

• Better customer experience: Voicebots offer a significant improvement over traditional IVR systems, which often frustrate customers with their impersonal interfaces. Leveraging machine learning, Voicebots continuously enhance the customer experience.

• Advanced interaction: Unlike traditional IVR systems, Voicebots are designed to understand the intent behind customer queries, guiding them to effective solutions. These systems understand what customers want and guide them to an effective response, going beyond words.

• Future-proofing: With the increasing adoption of Voicebots, customers will expect more sophisticated interactions. Legacy IVR systems may struggle to meet these expectations, emphasizing the need for modern solutions.

Benefits of adopting Conversational Bots

Deliver unified customer interactions across multiple channels, including Live Chat, Click2Call, and Video Call.

Combine Conversational Bots with a powerful Cross-channel Marketing Automation tool to turn customer data into actionable insights and engage audiences across channels, in a seamless and unified conversation.

Integrate with your Customer Relationship Management (CRM) solution and other relevant platforms for your business to leverage customer data for personalized interactions.

Our Conversational Bots are GDPR-ready, ensuring that your business effortlessly maintains legal compliance with marketing regulations.

Empowering data integration with Conversational Bots

Advanced tracking and analytics

Gain deep insights into customer behavior and preferences to drive data-informed marketing strategies.

High personalization

Leverage integrated insights effectively to personalize customer contact and resonate with their needs.

Data consolidation

Seamlessly sync Chatbot data with your CRM or other relevant system, ensuring a holistic view of customer interactions.

Our team of experts are your team of experts

Get to know CoreMedia with a personal introduction from an expert.

What you’ll get

  • Explore key features relevant to you
  • See how businesses like yours have grown with CoreMedia
  • Guidance on changing platforms like a pro
white male glasses alexander cordesmeyer white female brown hair elena bertaiola
Explore and learn with our resources
Smart Content Management Dynamic Content
Smart content management

Surprise and delight customers with iconic content everywhere, all the time.

  • Preview in-context before publishing
  • Unlock the power of your teams with workflow and scheduling
  • Keep it compliant with built-in DAM
Explore
Personalized Experiences
Personalized experiences

Nurture customers with personalized experiences at every opportunity.

  • Omnichannel customer targeting
  • Link customer data platforms to leverage audience insight
  • Integrate artificial intelligence driven hyper-personalization
Explore
Real-time Conversations Omnichannel
Real-time conversations

Convert visitors into buyers with conversational experiences, contextual content and a human touch.

  • Guide customers through their buying journey using video shopping, chatbot, live chat and more 
  • Manage all calls and gain insights into interactions from web to contact center
  • Prioritize contacts and let high-value users talk to real people, to maximize ROI
Explore
Inspirational Commerce Guided Selling
Inspirational commerce

Grow your business by connecting the buying journey and converting sales.

  • Built-in connectors for Salesforce, SAP, HCL, Elastic Path, Spryker and more
  • Integrate live product feeds at a global scale
  • Turn rich media into one click shoppable content 
Explore

Elevate your digital experiences.

Choosing a CMS is a big decision. We’re here to help. Leave your details for a personalized consultation on how CoreMedia can tame the complex and help you realize your digital ambitions.

 

Book a demo laptop coremedia square

Book a demo with one of our system experts.

Page 1 2 of 2

How digitally evolved are you?

Evolution is adaptation to change. Will you survive?

Keeping up in a fast-paced digital world can be a struggle. Whether your business is still stuck in prehistoric times, or already fully-evolved, finding out where you fall on the Digital Evolution Model will help you stay competitive.

Illustrative graphic of a superhero, t-rex, fish, lion and a crocodile

Digital channels

Do you have a well-coordinated, multi-channel presence?

Yes, our content is everywhere all the time! Some is and some isn't. No, our content and data is all over the place.

Content teams

Are your content teams aligned, working together across departments and countries?

Yeah, we're like a well oiled machine! Kind of, but we still waste a lot of effort. No, the left hand doesn't know what the right is doing.

Data tools

Are your content, commerce and customer data tools integrated into a single toolkit?

Yes, we've got everything we need in a single software tool! Not really, we use multiple tools but they're not integrated. Defnitely not, our systems don't talk to each other at all.

Asset management

Is your brand content, product info and customer data all stored in one secure, globally accessible place?

Yes, we've got tight control of all our content and data. Some is and some isn't. No, our content and data is all over the place.

eCommerce

Can you merge brand content with commerce?

Yes, we seamlessly integrate ecommerce with our rich media content. We have commerce and rich content on the same sites, but they're not really integrated. No, our storefronts are completely separate.

Omnichannel marketing

Are your customer experiences seamless across desktop, mobile, apps and all other channels?

Yes, we are everywhere our customers need us to be! We have a good spread of channels, but not exhaustive. No, we focus mainly on desktop websites.

Campaigns

Can you update campaign content and product info across all your sites in minutes?

Yes, we can update our whole web estate at the touch of a button. It's ok, but could be faster. No, it takes an age to update all our sites.

Global control

Do you have global control of your content, with the flexibility to cater for local differences?

Yes, we can localize all day long without compromising global standards. Some control, but could be better. No, our content standards vary with no global oversight.

Personalized content

Can you personalize content so that your customers feel your sites are created just for them?

Yes, our content has the personal touch! Some personalization, but room for improvement. No. What's personalization?

Artificial Intelligence

Are you tapping into the power of artificial intelligence to turbo charge your customer experiences?

Yes, we're right at the leading edge of AI driven personalization! Not quite, but we're making plans. No, we don't trust robots!

Calculating

loading
Stage 1: Fragmented: Multiple Channels

You’re a digital dinosaur!

You have a beautiful website, but with fragmented digital experiences, you run the risk of extinction.

It’s time to evolve.

Your audiences want a seamless experience, no matter what's happening behind the scenes. When your experience is different or difficult, it’s important to start with the basics, such as cultivating a holistic approach to online digital experiences. Realign your teams, platforms, processes, goals, and metrics around a comprehensive view of the online experience. Focus on the end-to-end customer journey cutting across channels, desktop and mobile.

separate channels animation circle t-rex dinosaur square
Stage 2: Integrated: Multiple channels

You’re a fish!

Signs of exciting life are starting to form. Your DX is responsive and adaptive but it’s not quite personalized yet.

Keep swimming!

The integration of your brand content across every touchpoint (website, online store, social media, emails, apps, point of sale) creates immersive experiences. These flagship sites combine content-rich brand experiences with immediate conversion capabilities. Business teams and marketing are closely aligned. However, while the digital experience is responsive and adaptive, it’s not yet personalized.

Connect with an expert
Stage 3: Instant: Global expansion

You’re a crocodile!

You’re taking it global. Speed and scalability are key and just like a crocodile, you’re fast…but you’re clumsy.

Oh snap!

In this stage, the online digital experience becomes completely dynamic. You need content that is global, yet relevant, with plenty of local insights: Who is the user? Are they using a mobile phone? Is it raining where they are? Is it snowing? If it is, maybe they need warm, waterproof boots. All of this contextualized information creates a better user experience. With one global orchestration, you’re able to adapt everything, in whatever country or language you choose – while keeping turnaround times low. So keep evolving.

Connect with an expert
Stage 4: Dynamic: Real time personalization

You’re a lion!

You’re reaching more customers in more countries and languages than ever before, and now you’re finally hunting and collecting info with precision.

But you can do more to keep your brand roaring!

As you graduate to the Instant level, you’re able to rapidly update everything - not just in one language and for one country, but in 20 languages and for 100 countries. Speed and scalability are key, driven by the need to roll out global campaigns in all languages and all touchpoints and make updates in minutes or hours, not weeks. But there’s still more to do to reach nirvana.

Connect with an expert
Stage 5: Immersive: Elevated experiences

You’re Captain Content!

You’ve done it! You have opposable thumbs AND you’re saving the world with your seamless, elevated customer experiences.

You're a superhero in the digital space.

Your digital world and your physical world are blending together in the most complementary way possible. When shoppers visit your store, they’ll be greeted with their pre-selected products. Language changes dynamically depending on country of origin – it's like the whole store was set up just for your one specific customer.

In this final stage, your customer experience is truly immersive and superior, and your flagship store merges your physical and digital world into one, with a truly personalized individual experience.

Connect with an expert