AI-powered Call Transcription & AI Contact Classification

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Platform Composable CMS Personalization & Experimentation Customer Engagement Inspirational commerce Request a demo
Surprise and delight customers with your content everywhere, all the time.

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Composable CMS

Surprise and delight customers with your content everywhere, all the time.

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Digital Experience Platform DXP

Headless CMS flexibility

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Call Transcription & AI Contact Classification

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Overview of inspirational commerce
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Inspirational commerce

Grow your business by connecting the buying journey

Overview of inspirational commerce

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Call Transcription & AI Contact Classification in one customer experience platform

AI personalization revolutionizes contact centers with CoreMedia’s advanced call transcription and AI contact classification tools.

Our customer experience platform introduces a new era of AI-powered voice and analytics tools. Automatically convert voice to text and generate content via our AI personalization tools. Revolutionize contact classification and enhance agent productivity by leveraging generated transcriptions to categorize interactions and gain valuable insights. This solution uses advanced speech-to-text technology, enabling you to uncover hidden patterns and trends, empowering informed decisions and optimized interactions.

With CoreMedia, you’ll transform your contact center operations and deliver on your omnichannel content strategy to create exceptional experiences that keep customers coming back for more.

Build efficient, consistent and scalable experiences in your contact center with our unified customer experience platform

Boost your business with AI-powered voice and analytics tools. Create seamless AI personalization for exceptional customer experiences.

Call Transcription

Transform phone call conversations into searchable, referenceable text data. Establishing a foundation for AI-powered interpretation and analytics, and lay the groundwork for true AI personalization to engage customers.

Contact Summary

Personalized web experiences minimize the time and effort needed to resume contacts. Identify opportunities while ensuring quality checks.

Mood Evaluation

AI driven personalization assesses the mood of a customer by analyzing its transcript. Identify sentiments and optimize a responsive approach with our customer experience platform.

AI Contact Classification

Automatically categorize each contact into predefined types. Enhance conversion strategies and effectiveness with AI personalization marketing.

CoreMedia’s customer experience platform contains powerful AI-powered voice and analytics tools

Automatically turns voice into text. Obtain high-quality transcriptions of your phone calls directly on Cloud Contact Center, using automatic speech recognition (ASR) mechanisms. Dynamic content delivery done well means you retain and grow your customer relationships at scale.

Content delivery across channels eliminates the need for manual analysis of audio files. Our tools make it possible to convert generated transcriptions into a robust foundation for assessing customer needs, preferences, and behavioral patterns, empowering businesses with powerful insights to incorporate personalized web experiences. This enables enhanced efficiency through access to contact summaries, customer mood, and automatic contact classification.

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What you’ll get

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Smart content management

Surprise and delight customers with iconic content everywhere, all the time.

Preview in-context before publishing
Unlock the power of your teams with workflow and scheduling
Keep it compliant with built-in DAM

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Personalized experiences

Nurture customers with personalized experiences at every opportunity.

Omnichannel customer targeting
Link customer data platforms to leverage audience insight
Integrate artificial intelligence driven hyper-personalization

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Omnichannel content strategy for CoreMedia Touchpoints with AI personalization

Real-time conversations

Convert visitors into buyers with conversational experiences, contextual content and a human touch.

Guide customers through their buying journey using video shopping, chatbot, live chat and more
Manage all calls and gain insights into interactions from web to contact center
Prioritize contacts and let high-value users talk to real people, to maximize ROI

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Inspirational commerce

Grow your business by connecting the buying journey and converting sales.

Built-in connectors for Salesforce, SAP, HCL, Elastic Path, Spryker and more
Integrate live product feeds at a global scale
Turn rich media into one click shoppable content

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Elevate your digital experiences.

Choosing a DXP is a big decision, and we’re here to help. Whether you're looking for a new CMS or want to enhance your website with engagement tools to boost conversions, we'll consult you to realize your digital ambitions.

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