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White Papers & E-books

Transforming Banking CX: 7 Tactics to Drive Conversions and Retention in 2025

Banking is evolving rapidly, and customers now demand seamless digital experiences, personal attention and genuine support. Get this white paper and discover 7 strategies to create exceptional customer experiences, build loyalty and drive growth by combining AI with a human touch — not just to keep up but to lead the way.

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Transforming Banking CX: 7 Tactics to Drive Conversions and Retention in 2025

CX Maturity Model: Your step-by-step guide to achieving excellence in Customer Experience

Every brand is on its own path, but reaching the top when it comes to CX doesn’t happen overnight. It takes time and the right tools. Our CX Maturity Model simplifies the journey into five stages, helping you deliver exceptional, engaging content across all touchpoints. Let's get started!

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CX Maturity Model

CoreMedia CX Consumer Study 2024: The Three Key Pillars of Customer Experience

Discover how businesses are adapting to meet the evolving demands of digital commerce in our latest study. With insights from 2,535 respondents across Germany, France, Italy, the UK, and the USA, learn how businesses leverage data and AI to provide personalized, seamless experiences with a human touch. Download the white paper now to explore findings and unlock strategies for success in the digital era.

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Whitepaper CX Consumer Study

Navigating the future: Maximizing the top 7 trends in customer experience

It explores seven transformative trends in customer experience (CX) that are reshaping industries and provides a subsequent roadmap for organizations to thrive in this rapidly evolving arena.

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Busting the 5 most common personalization myths

In this white paper, we shatter all the myths and help you develop a winning personalization strategy that can elevate your campaigns to exceptional performance.

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A guide to scaling your multilingual brand: Powered by AI, automation and smart localization workflows

Brands that get localization right will reap the benefits of globalization. Discover how AI and automation drive strategic content localization for scalable business growth, with this white paper.

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Revolutionizing customer-centric solutions with AI-powered advanced personalization

In this collaborative piece with CMSWire, we explore how a mature personalization strategy and seamless AI-human interaction create a customer-centric approach, improving digital customer experiences.

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Bridging technology and human connection for increased sales and lasting loyalty

This collaborative e-book with CMSWire helps businesses bridge the gap between technology and human connections. Discover the key to nurturing lasting customer relationships.

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Role based benefits

Marketer

What if you could launch campaigns instantly across 150 countries in 40 languages - driving conversions with personalized experiences powered by real-time data and insights?

  • Easily coordinate global campaigns across teams via one central interface
  • Use powerful translation workflows to stay on top of localization needs
  • Integrate AI driven hyper-personalization and dynamic content to optimize in real-time
  • Boost conversions with dynamic, guided experiences like video shopping, chatbots, and live chat

Director eCommerce

What if you could convert 50% or more of your website visitors into paying, repeat customers?

  • Move into high-velocity marketing to react immediately to trends
  • Orchestrate multi-experiences that merge content and commerce
  • Ensure brand consistency across all touchpoints with less manual work

Editor

What if you could reduce your time-to-web for new content from weeks to hours or even minutes with the help of AI?

  • Create, optimize and translate content faster with AI
  • Launch your new site on CoreMedia Content Cloud in just 8 weeks
  • Create regionalized campaigns in hours instead of weeks
  • Make and publish changes instantly - no need to wait for overnight replication

Developer

What if you could quickly connect your content platform to over 150 of the world's leading third party apps?

  • Connect to all leading eCommerce and Marketing platforms
  • One centralized UI for streamlined collaboration between teams
  • Easily integrate additional third-party apps with our Hubs API

Call Center Manager

What if your agents could effortlessly manage every customer interaction - voice, video, chat, and social - with real-time insights right at their fingertips?

  • Handle customer interactions from multiple channels through a single, user-friendly interface
  • Leverage advanced AI for real-time sentiment analysis and proactive engagement
  • Prioritize high-value contacts, routing them to the best available agents for a tailored experience
  • Enhance customer journeys with dynamic conversational tools like video calls, chatbots, and live chat, delivering the right support at the right time
2024 EcoVadis Silver Sustainability Rating
ISO Certification for CoreMedia
CIO Review Digital Experience Platform of the Year 2024