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Revolutionizing customer-centric solutions with AI-powered advanced personalization

Personalization is a customer expectation, yet many organizations struggle to meet it. The most advanced and effective personalization requires AI, centralized data and real-time insights, which makes it possible to create tailored content. This approach gives companies a conversational edge, making customers feel truly heard.

In this collaborative piece with CMSWire, we explore how a mature personalization strategy and seamless AI-human interaction create a customer-centric approach, improving digital customer experiences.

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What you'll find:

Discover how leveraging AI is the key to unlocking the full potential of personalized customer experiences

Explore the role of centralized data and real-time insights in creating tailored content that resonates with individual customer needs

Learn how advanced personalization provides a conversational edge, making customers feel truly heard and understood

"Large organizations need a solution that addresses the complexities of delivering effective personalized experiences at scale."

CMSWire

"Fast-growing companies drive 40% more of their revenue from personalization compared to slower-growing companies."

McKinsey & Company

"Understanding customer behavior is the most predictive variable for seeing impact from personalization."

CMSWire
White Papers & E-books

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Bridging technology and human connection for increased sales and lasting loyalty

This collaborative e-book with CMSWire helps businesses bridge the gap between technology and human connections. Discover the key to nurturing lasting customer relationships.

Get the e-book
CM_CMSWire_Ebook_Driving-CX-Excellence_LPHero_transparent

Revolutionizing customer-centric solutions with AI-powered advanced personalization

In this collaborative piece with CMSWire, we explore how a mature personalization strategy and seamless AI-human interaction create a customer-centric approach, improving digital customer experiences.

Get the white paper
CM_CMSWire_WP_AI-Powered-Advanced-Personalization_LPHero_transparent

Bridging technology and human connection for increased sales and lasting loyalty

This collaborative e-book with CMSWire helps businesses bridge the gap between technology and human connections. Discover the key to nurturing lasting customer relationships.

Get the e-book
CM_CMSWire_Ebook_Driving-CX-Excellence_LPHero_transparent

Role based benefits

Marketer

What if you could launch campaigns instantly across 150 countries in 40 languages - driving conversions with personalized experiences powered by real-time data and insights?

  • Easily coordinate global campaigns across teams via one central interface
  • Use powerful translation workflows to stay on top of localization needs
  • Integrate AI driven hyper-personalization and dynamic content to optimize in real-time
  • Boost conversions with dynamic, guided experiences like video shopping, chatbots, and live chat

Director eCommerce

What if you could convert 50% or more of your website visitors into paying, repeat customers?

  • Move into high-velocity marketing to react immediately to trends
  • Orchestrate multi-experiences that merge content and commerce
  • Ensure brand consistency across all touchpoints with less manual work

Editor

What if you could reduce your time-to-web for new content from weeks to hours or even minutes with the help of AI?

  • Create, optimize and translate content faster with AI
  • Launch your new site on CoreMedia Content Cloud in just 8 weeks
  • Create regionalized campaigns in hours instead of weeks
  • Make and publish changes instantly - no need to wait for overnight replication

Developer

What if you could quickly connect your content platform to over 150 of the world's leading third party apps?

  • Connect to all leading eCommerce and Marketing platforms
  • One centralized UI for streamlined collaboration between teams
  • Easily integrate additional third-party apps with our Hubs API

Call Center Manager

What if your agents could effortlessly manage every customer interaction - voice, video, chat, and social - with real-time insights right at their fingertips?

  • Handle customer interactions from multiple channels through a single, user-friendly interface
  • Leverage advanced AI for real-time sentiment analysis and proactive engagement
  • Prioritize high-value contacts, routing them to the best available agents for a tailored experience
  • Enhance customer journeys with dynamic conversational tools like video calls, chatbots, and live chat, delivering the right support at the right time
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ISO Certification for CoreMedia
CIO Review Digital Experience Platform of the Year 2024