Get to know CoreMedia with a personal introduction from an expert.
What you’ll get
- Explore key features relevant to you
- See how businesses like yours have grown with CoreMedia
- Guidance on changing platforms like a pro
Create real-time conversational experiences with CoreMedia
Create real-time conversational experiences with CoreMedia
AI driven personalization handles inbound and outbound calls in a single interface with Click-to-Call. Allow customers to request a free call with immediate connection (Click-to-Call), enabling you to reach leads while they are still hot.
Create real-time conversational experiences with CoreMedia
AI personalization marketing provides insights into interactions and customer journeys across multiple channels. Connect with web data for a comprehensive view from visit origin to contact center, improving channel effectiveness understanding.
Create real-time conversational experiences with CoreMedia
Manage all calls in one place by using IVR, Voicemail Detection, Call Recording and Redirect features. Content personalization streamlines operations for efficient customer interactions.
Create real-time conversational experiences with CoreMedia
Personalized web experiences support agents and customers with Cobrowsing, Filesharing, Screensharing, and Conference Room functionalities. Enhance collaboration for better outcomes.
Create real-time conversational experiences with CoreMedia
Team Collaboration Tools
AI content personalization enables better collaboration among contact center agents. Use Team Chat, Contact Center Campaigns, and Gamification to establish connections and improve performance.
Create real-time conversational experiences with CoreMedia
Dynamic content delivery automatically turns voice into text with Call Transcription. Leverage generated transcriptions to scale contact classification, improving efficiency.
Create real-time conversational experiences with CoreMedia
Customer experience platforms build trust and satisfaction with Video Call and Video Broadcast. Engage audiences for product showcases, promotions, and addressing common queries.
Create real-time conversational experiences with CoreMedia
AI personalization guides customers through products and services with Conversational Bots. Address common queries and divert non-qualified traffic from your sales team, enhancing efficiency.
Create real-time conversational experiences with CoreMedia
Omnichannel content strategy guides visitors through Live Chat on your website or app. Help them reach the end of the funnel using segmentation intelligence to decide where, when, and to whom to present the channel.
Content delivery across channels allows agents to recommend products in real-time with Smart Windows. Guide customers through the shopping process in a single channel, from product search to checkout.
Create real-time conversational experiences with CoreMedia
AI personalization marketing manages and responds to customer inquiries, issues, and requests. Handle touchpoints like email and webforms for seamless support.
CX Maturity: Where does your business stand?
Take our quiz now!
Are you just starting out or already leading the way? Take our quiz to pinpoint your company’s digital maturity and gain actionable insights to drive growth, stay ahead of the competition and deliver exceptional experiences.
Our team of experts are your team of experts
Explore and learn with our resources
Smart content management
Surprise and delight customers with iconic content everywhere, all the time.
- Preview in-context before publishing
- Unlock the power of your teams with workflow and scheduling
- Keep it compliant with built-in DAM
Personalized experiences
Nurture customers with personalized experiences at every opportunity.
- Omnichannel customer targeting
- Link customer data platforms to leverage audience insight
- Integrate artificial intelligence driven hyper-personalization
Real-time conversations
Convert visitors into buyers with conversational experiences, contextual content and a human touch.
- Guide customers through their buying journey using video shopping, chatbot, live chat and more
- Manage all calls and gain insights into interactions from web to contact center
- Prioritize contacts and let high-value users talk to real people, to maximize ROI
Inspirational commerce
Grow your business by connecting the buying journey and converting sales.
- Built-in connectors for Salesforce, SAP, HCL, Elastic Path, Spryker and more
- Integrate live product feeds at a global scale
- Turn rich media into one click shoppable content
