Get to know CoreMedia with a personal introduction from an expert.
What you’ll get
- Explore key features relevant to you
- See how businesses like yours have grown with CoreMedia
- Guidance on changing platforms like a pro
Create real-time conversational experiences with CoreMedia
Click2Call, Inbound & Outbound Calls
Handle inbound and outbound calls in a single interface and allow customers to request a free call with an immediate connection (Click2Call), enabling you to reach leads while they are still hot.
Contact Analytics & Attribution
Gain insights into interactions and customer journeys from multiple channels and connect it with web data for a comprehensive view from the visit's origin to contact center, for a better understanding of the effectiveness of each channel.
Call Management
Manage all calls in one place by using IVR, Voicemail Detection, Call Recording and Redirect features.
Customer Interaction & Collaboration
Support contact center agents and customers with Cobrowsing, Filesharing, Screensharing, Conference Room functionalities.
Team Collaboration Tools
Allow contact center agents to better collaborate, establish connections and improve their performance using Team Chat, Contact Center Campaigns and Gamification.
Call Transcription & AI Contact Classification
Automatically turn voice into text with Call Transcription and leverage generated transcriptions to scale contact classification.
Video Shopping
Build customer trust and satisfaction with Video Call and Video Broadcast, and engage your audience for product showcases, promotions, and addressing common queries.
Conversational Bots – Chatbot & Voicebot
Guide customers through your products and services and address common queries with bots, diverting non-qualified traffic from your sales team.
Live Chat & Smart Windows
Guide visitors on your website or app through Live Chat and help them reach the end of the funnel. Decide where, when and to whom to present the channel by using segmentation intelligence.
Allow agents to recommend products in real-time and guide customers through the shopping process in a single channel, from product search to checkout, by implementing the Smart Windows solution.
Ticketing
Manage and respond to customer inquiries, issues and requests received through various touchpoints, such as email and forms.
Our team of experts are your team of experts
Explore and learn with our resources
Smart content management
Surprise and delight customers with iconic content everywhere, all the time.
- Preview in-context before publishing
- Unlock the power of your teams with workflow and scheduling
- Keep it compliant with built-in DAM
Personalized experiences
Nurture customers with personalized experiences at every opportunity.
- Omnichannel customer targeting
- Link customer data platforms to leverage audience insight
- Integrate artificial intelligence driven hyper-personalization
Real-time conversations
Convert visitors into buyers with conversational experiences, contextual content and a human touch.
- Guide customers through their buying journey using video shopping, chatbot, live chat and more
- Manage all calls and gain insights into interactions from web to contact center
- Prioritize contacts and let high-value users talk to real people, to maximize ROI
Inspirational commerce
Grow your business by connecting the buying journey and converting sales.
- Built-in connectors for Salesforce, SAP, HCL, Elastic Path, Spryker and more
- Integrate live product feeds at a global scale
- Turn rich media into one click shoppable content
