Get to know CoreMedia with a personal introduction from an expert.
What you’ll get
- Explore key features relevant to you
- See how businesses like yours have grown with CoreMedia
- Guidance on changing platforms like a pro
Meaningful conversations and real connections
Disconnected customer interactions cost more than lost sales
The solution: CoreMedia Customer Engagement Platform
Built for enterprise-scale engagement
See how brands engage smarter with CoreMedia
Your customer engagement questions, answered
Everything you need to know, right here.
What is a Customer Engagement Platform (CEP)?
A Customer Engagement Platform (CEP) is a unified system that connects all the digital channels where you interact with customers, such as chat, email, voice, social media and video, into one intelligent hub. It centralizes data, automates conversations and provides real-time insights into customer behavior. CoreMedia’s CEP goes further by integrating directly with your content, commerce and marketing tools to deliver personalized experiences that strengthen relationships at every touchpoint.
How does customer engagement impact customer experience?
Effective customer engagement is the foundation of an exceptional customer experience. Every real-time interaction shapes how customers perceive your brand. With CoreMedia, engagement and experience work hand in hand: AI-powered insights help you understand intent, personalize responses and deliver consistent, interactions that build trust and customer retention across every channel.
What makes CoreMedia different from other customer engagement tools?
While engagement specialized platforms focus primarily on customer service operations, CoreMedia extends engagement into marketing, commerce and experience management. It bridges service and storytelling, enabling brands to deliver personalized experiences across every touchpoint from a single customer engagement platform.
Can CoreMedia’s AI features be customized or controlled?
Yes. CoreMedia’s AI operates transparently and is fully configurable. You can define rules, train it and control automation thresholds, ensuring AI enhances human engagement without replacing it.
Can marketers and non-technical users manage engagement campaigns?
Sure. CoreMedia’s intuitive interface lets business users launch chat flows, automate responses and personalize outreach with no code required, while developers retain full flexibility to extend and integrate across multiple channels.
How does CoreMedia ensure data security and compliance?
CoreMedia is built for enterprise-grade governance, with full compliance to GDPR and other global standards. Data remains encrypted in transit and at rest, with role-based access control and auditable AI operations that protect customer data integrity.
Can I connect my existing CRM or marketing automation tools?
Yes. CoreMedia’s composable architecture integrates seamlessly with Salesforce, HubSpot, SAP, and other leading systems, syncing contacts, history and customer insights across your entire customer engagement platform stack.
Our team of experts are your team of experts
Explore and learn with our resources
Smart content management
Surprise and delight customers with iconic content everywhere, all the time.
- Preview in-context before publishing
- Unlock the power of your teams with workflow and scheduling
- Keep it compliant with built-in DAM
Personalized experiences
Nurture customers with personalized experiences at every opportunity.
- Omnichannel customer targeting
- Link customer data platforms to leverage audience insight
- Integrate artificial intelligence driven hyper-personalization
Real-time conversations
Convert visitors into buyers with conversational experiences, contextual content and a human touch.
- Guide customers through their buying journey using video shopping, chatbot, live chat and more
- Manage all calls and gain insights into interactions from web to contact center
- Prioritize contacts and let high-value users talk to real people, to maximize ROI
Inspirational commerce
Grow your business by connecting the buying journey and converting sales.
- Built-in connectors for Salesforce, SAP, HCL, Elastic Path, Spryker and more
- Integrate live product feeds at a global scale
- Turn rich media into one click shoppable content
