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Audience Segmentation Tool

Know your audience and personalize every experience

The customer segmentation solution in CoreMedia helps you understand who your customers are, what they care about and how to engage them in the most meaningful way. 

Instead of broadcasting the same message to everyone, you can instantly create segments and manage customer groups based on behavior, demographics, lifecycle stage and intent. 

Audience Segmentation
Customer Data Platform (CDP)

Turn audience data into action with customer segmentation software

Our segmentation tool goes beyond basic filtering. It connects your content, commerce and customer behavior data to uncover insights, so you can build segments that reflect real people and not just static categories.

With it, you can: 

  • Identify key customer segments based on interests, behaviors and goals.
  • Deliver more personalized marketing campaigns across all channels without duplicating work.
  • Continuously refine segments with live performance feedback and analytics. 

Every interaction your audience has becomes a data point, empowering your team to make smarter decisions and deliver content that truly resonates. 

From static segments to living audiences

Audience Segmentation combines rules-based targeting with AI-driven intelligence to make your segmentation dynamic and adaptive. 

  • Behavior-based segmentation: Automatically segment customers based on on-site activity, engagement, or purchase intent.
  • Predictive modeling: Use AI to identify new opportunities and anticipate what each audience will want next.
  • Lifecycle targeting: Adapt content automatically as users progress through awareness, consideration and conversion stages. 

This means your segments evolve in real time, ensuring every visitor sees content that fits their moment, mood and motivation. 

Lead Management
Dynamic Content

A customer segmentation tool built for marketing and editorial teams

This segmentation solution is designed for ease and autonomy. Marketers, editors and campaign managers can define, test and activate segments directly inside CoreMedia Experience Platform, with no need for complex setups or developer support. 

  • Visual segment creation: Build and preview segments intuitively.
  • Cross-channel consistency: Ensure segmentation logic applies across web, app and marketing campaigns.
  • Integrated workflows: Align segmentation with your personalization, experimentation and campaign orchestration tools.

Integration and governance

CoreMedia’s composable platform connects effortlessly with your existing systems, including CRM, marketing automation, analytics and CDP platforms. That means your segmentation tool becomes the bridge between every system, unifying segmented data across your ecosystem.

Built with enterprise-grade governance and security, Audience Segmentation ensures full control, visibility and compliance while enabling dividing customers intelligently based on their interactions and preferences.

Enterprise CMS Security

Understanding Audience Segmentation

Curious about how it works? We’ve got you covered.

What is the CoreMedia’s Audience Segmentation feature?

It’s a built-in solution that helps you segment customers and activate audience segments using behavioral, demographic and contextual data, enabling personalized experiences across every channel.

Can I easily create segments for different audiences?

Yes, CoreMedia allows marketers and editors to create segments in just a few clicks, using behavioral, demographic or contextual data. You can preview results instantly, refine them and activate those segments across all channels without needing developer support.

How does the tool use customer data and behavioral segmentation?

CoreMedia unifies customer data and behavioral data from multiple systems, like CRM, CDP and Cloud Contact Center, into one platform. This provides a single, governed view of every customer interaction, powering smarter segmentation, personalization and targeting decisions.

How does CoreMedia help identify and target high-value audiences?

CoreMedia’s segmentation solution uses AI-driven analytics and behavioral insights to identify your most valuable customer groups. By pinpointing high-value audiences based on engagement, conversion likelihood, lifetime value or other behavior-based criteria relevant to your business, you can deliver tailored content that maximizes ROI across every channel.

Are CoreMedia’s audience segments dynamic?

Yes. Unlike static lists, CoreMedia’s audience segments continuously update based on real-time performance data, engagement levels and user behavior. This ensures every segment stays relevant and adapts as your audience evolves.

How does the tool connect to my existing systems?

Through CoreMedia’s open APIs, our customer segmentation solution integrates with CRM, CDP and marketing automation platforms, keeping your audience data unified and up to date.

Can marketers use the tool without technical skills?

Yes. The tool is built for non-technical users. Marketers and editors can easily create and manage segments directly in CoreMedia Experience Platform, without writing code or depending on developers.

Does this segmentation solution support AI?

Totally. It combines traditional rules-based targeting with AI-driven insights that automatically refine segments based on customer behavior, preferences and engagement trends.

Are customer segments consistent across channels?

Yes. CoreMedia ensures your audience segmentation logic applies everywhere, from your website and mobile apps to emails, product recommendations and campaigns.

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Dynamic Content

Content Management

Create highly engaging content for all channels, regions and languages - turbocharged by AI.

  • Create, edit, and publish instantly to every channel, any time
  • Automate operational content tasks with CoreMedia KIO AI
  • Maintain quality and compliance with localization and governance tools.
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Personalized Experiences

Personalization & Experimentation

Deliver personalized experiences that adapt to each user – powered by data, insights and ongoing optimization.

  • Combine content, data, and AI to tailor every interaction
  • Keep user profiles up to date with behavioral and transactional data
  • Test, learn, and optimize with A/B experiments to increase ROI.
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Omnichannel content strategy for CoreMedia Touchpoints with AI personalization

Marketing Automation

Automate and orchestrate campaigns across every channel – turning data into timely, relevant messages.

  • Plan and launch omnichannel journeys powered by lead scoring
  • Automate outreach via email, SMS and digital ads integrations
  • Keep your marketing relevant from the first touch to conversion.
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Guided Selling

Customer Engagement

Turn visitors into loyal customers with conversational, human-centered experiences.

  • Engage instantly via chatbots, live chat, click-to-call, video shopping and more
  • Blend digital and human interactions to reduce friction and build trust
  • Empower agents with AI-driven insights
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