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Customer Success & Advisory

CoreMedia is more than a technology provider. We work with our customers and certified partners to align digital experience strategy, architecture, and operations with business goals, from initial planning to ongoing optimization. Our focus is advisory, lifecycle excellence, and value realization. Implementation delivery is led by our trusted partner ecosystem.

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Advisory & Strategy

We help organizations define a clear path forward for their digital experience platform.

 

Our advisory services include:

 

  • Digital experience strategy workshops
  • Cloud readiness and transformation planning
  • Platform governance and operating model design
  • Content operations and maturity assessments
  • AI enablement and innovation road mapping

Our Customer Success Architects and Technical Consultants provide structured guidance, best practices, and architectural expertise to ensure long-term success.

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Implementation

We are experts in our field, and experts in our products. We’ve executed hundreds of real-life projects, and commit every time to the project’s success. With a skilled professional services organization and network of over 500 trained partner consultants, we ensure that you’re fully supported every step of the way

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Lifecycle & Optimization

Digital platforms evolve. We help ensure your implementation remains stable, upgradeable, and aligned with business objectives.

 

Our lifecycle advisory services include:

 

  • Upgrade readiness reviews
  • Architecture and performance assessments
  • Cloud optimization advisory
  • Adoption acceleration workshops
  • Value realization planning

Through structured reviews and focused engagements, we help customers protect their investment and continuously improve platform impact.

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Enablement & Excellence

Strong platforms depend on strong teams.

 

CoreMedia provides enablement and knowledge programs for both customers and partners, including:

 

  • Role-based training
  • Release readiness briefings
  • Certification programs

We ensure your teams are equipped to operate, extend, and innovate on the CoreMedia platform with confidence.

Our team of experts are your team of experts

Get to know CoreMedia with a personal introduction from an expert.

What you’ll get

  • Explore key features relevant to you
  • See how businesses like yours have grown with CoreMedia
  • Guidance on changing platforms like a pro
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Dynamic Content

Content Management

Create highly engaging content for all channels, regions and languages - turbocharged by AI.

  • Create, edit, and publish instantly to every channel, any time
  • Automate operational content tasks with CoreMedia KIO AI
  • Maintain quality and compliance with localization and governance tools.
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Personalized Experiences

Personalization & Experimentation

Deliver personalized experiences that adapt to each user – powered by data, insights and ongoing optimization.

  • Combine content, data, and AI to tailor every interaction
  • Keep user profiles up to date with behavioral and transactional data
  • Test, learn, and optimize with A/B experiments to increase ROI.
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Omnichannel content strategy for CoreMedia Touchpoints with AI personalization

Marketing Automation

Automate and orchestrate campaigns across every channel – turning data into timely, relevant messages.

  • Plan and launch omnichannel journeys powered by lead scoring
  • Automate outreach via email, SMS and digital ads integrations
  • Keep your marketing relevant from the first touch to conversion.
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Guided Selling

Customer Engagement

Turn visitors into loyal customers with conversational, human-centered experiences.

  • Engage instantly via chatbots, live chat, click-to-call, video shopping and more
  • Blend digital and human interactions to reduce friction and build trust
  • Empower agents with AI-driven insights
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Elevate your digital experiences.

Choosing a DXP is a big decision, and we’re here to help. Whether you're looking for a new CMS or want to enhance your website with engagement tools to boost conversions, we'll consult you to realize your digital ambitions.

 

CoreMedia Experience Platform

Book a demo with one of our system experts.

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