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Customer Success & Partner Enablement

CoreMedia is more than a technology provider. We believe that understanding our clients’ business models and objectives - as well as ensuring that our partners are empowered to deliver their best possible solutions - is as important as good software to successfully deliver a successful project. Our internal services team and network of trained partners work closely with you to bring deep business understanding to your projects, and support you from the strategic planning, through implementation, to the optimization of your systems based on your unique business needs.

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Strategy

Our strength not only comes from a deep appreciation and understanding of your industry and particular business requirements, but also from having extensive content management experience across a variety of verticals. We bring years of expertise to connect our technology to your business objectives and vision, and ensure that you gain a sustainable competitive edge now and in the years to come. That’s the reputation we have grown over the years, and we stand up to that role.

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Implementation

We are experts in our field, and experts in our products. We’ve executed hundreds of real-life projects, and commit every time to the project’s success. With a skilled professional services organization and network of over 500 trained partner consultants, we ensure that you’re fully supported every step of the way

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Optimization

Deploying a content management platform is a complex business regardless of one’s experience. We take every new project seriously, favoring an iterative approach where the platform’s fundamentals should be really strong but flexible enough to allow refinement over time. Flexibility is critical because your needs will evolve — just like the Web — and you need to adapt to change. We ensure that you deploy your CMS so that it can grow with you over time.

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Enablement

At CoreMedia we recognize the tremendous value of partnerships. We can only succeed if our partners are successful. To address our shared goals, CoreMedia has designed its products, services, and support programs to be as flexible, extensible, and partner-friendly as possible. Our partners benefit from comprehensive training programs, joint marketing events, lead generation, technical support and access to CoreMedia product and consulting experts.

Our team of experts are your team of experts

Get to know CoreMedia with a personal introduction from an expert.

What you’ll get

  • Explore key features relevant to you
  • See how businesses like yours have grown with CoreMedia
  • Guidance on changing platforms like a pro
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Dynamic Content
Smart content management

Surprise and delight customers with iconic content everywhere, all the time.

  • Preview in-context before publishing
  • Unlock the power of your teams with workflow and scheduling
  • Keep it compliant with built-in DAM
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Personalized Experiences
Personalized experiences

Nurture customers with personalized experiences at every opportunity.

  • Omnichannel customer targeting
  • Link customer data platforms to leverage audience insight
  • Integrate artificial intelligence driven hyper-personalization
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Omnichannel Engagement
Real-time conversations

Convert visitors into buyers with conversational experiences, contextual content and a human touch.

  • Guide customers through their buying journey using video shopping, chatbot, live chat and more 
  • Manage all calls and gain insights into interactions from web to contact center
  • Prioritize contacts and let high-value users talk to real people, to maximize ROI
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Guided Selling
Inspirational commerce

Grow your business by connecting the buying journey and converting sales.

  • Built-in connectors for Salesforce, SAP, HCL, Elastic Path, Spryker and more
  • Integrate live product feeds at a global scale
  • Turn rich media into one click shoppable content 
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Elevate your digital experiences.

Choosing a DXP is a big decision, and we’re here to help. Whether you're looking for a new CMS or want to enhance your website with engagement tools to boost conversions, we'll consult you to realize your digital ambitions.

 

CoreMedia Experience Platform

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