Get to know CoreMedia with a personal introduction from an expert.
What you’ll get
- Explore key features relevant to you
- See how businesses like yours have grown with CoreMedia
- Guidance on changing platforms like a pro
Click-to-Call
Allow website visitors to connect instantly with support or sales teams via Click-to-Call, enhancing engagement with real-time support.
- Real-time Support: Deliver instant assistance to address customer issues or questions, driving conversions.
- Sales Enablement: Speed up sales cycles by adapting to customer profiles with AI-driven personalization.
- Integrated and Customizable: Tailor Click-to-Call to your website, integrating real-time visitor data for omnichannel content strategy.
Inbound Calls
Empower agents with tools to handle inbound calls efficiently, ensuring personalized and timely support.
- Automatic Call Distribution: Route calls based on customer priority, agent skills, or team capacity to reduce wait times.
- Automated Call Recovery: Recover missed calls with automated workflows for later reconnection.
- Sticky Operator: Reconnect customers with the same agent for continuity using content personalization.
Outbound Calls
Optimize outbound processes with AI-driven tools to enhance team performance and drive sales.
- Predictive Dialing: Automatically dial based on team capacity and hit rates for efficiency.
- Automatic Callback: Schedule and automate callbacks, with supervisor oversight for team calendars.
- Voicemail Detection: Discard voicemail-answered calls to save agent time with dynamic content delivery.
Streamlining your call experience
CoreMedia connects you with all the tools you need to manage and optimize inbound and outbound communications in single, AI-powered customer experience platform.
Empower agents with contact history and journey
CoreMedia’s Cloud Contact Center equips agents with customer history and web journey data for omnichannel content strategy, ensuring personalized web experiences and meaningful interactions.
Manage and monitor agent performance
Real-time analytics provide insights into agent performance, enabling data-driven improvements and consistent content delivery across channels. Our solution offers real-time access to relevant agent status data, facilitating the monitoring process.
Our team of experts are your team of experts
Explore and learn with our resources
Content Management
Create highly engaging content for all channels, regions and languages - turbocharged by AI.
- Create, edit, and publish instantly to every channel, any time
- Automate operational content tasks with CoreMedia KIO AI
- Maintain quality and compliance with localization and governance tools.
Personalization & Experimentation
Deliver personalized experiences that adapt to each user – powered by data, insights and ongoing optimization.
- Combine content, data, and AI to tailor every interaction
- Keep user profiles up to date with behavioral and transactional data
- Test, learn, and optimize with A/B experiments to increase ROI.
Marketing Automation
Automate and orchestrate campaigns across every channel – turning data into timely, relevant messages.
- Plan and launch omnichannel journeys powered by lead scoring
- Automate outreach via email, SMS and digital ads integrations
- Keep your marketing relevant from the first touch to conversion.
Customer Engagement
Turn visitors into loyal customers with conversational, human-centered experiences.
- Engage instantly via chatbots, live chat, click-to-call, video shopping and more
- Blend digital and human interactions to reduce friction and build trust
- Empower agents with AI-driven insights
