AI-powered Call Transcription & AI Contact Classification

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AI Contact Summary & Classification in one customer experience platform

AI personalization revolutionizes contact centers with CoreMedia’s advanced call transcription and AI contact classification tools.

Our customer experience platform introduces a new era of AI-powered voice and analytics tools. Automatically convert voice to text and generate content via our AI personalization tools. Revolutionize contact classification and enhance agent productivity by leveraging generated transcriptions to categorize interactions and gain valuable insights. This solution uses advanced speech-to-text technology, enabling you to uncover hidden patterns and trends, empowering informed decisions and optimized interactions.

With CoreMedia, you’ll transform your contact center operations and deliver on your omnichannel content strategy to create exceptional experiences that keep customers coming back for more.

Build efficient, consistent and scalable experiences in your contact center with our unified customer experience platform

Boost your business with AI-powered voice and analytics tools. Create seamless AI personalization for exceptional customer experiences.

Call Transcription

Transform phone call conversations into searchable, referenceable text data. Establishing a foundation for AI-powered interpretation and analytics, and lay the groundwork for true AI personalization to engage customers.

Contact Summary

Personalized web experiences minimize the time and effort needed to resume contacts. Identify opportunities while ensuring quality checks.

Mood Evaluation

AI driven personalization assesses the mood of a customer by analyzing its transcript. Identify sentiments and optimize a responsive approach with our customer experience platform.

AI Contact Classification

Automatically categorize each contact into predefined types. Enhance conversion strategies and effectiveness with AI personalization marketing.

CoreMedia’s customer experience platform contains powerful AI-powered voice and analytics tools

Automatically turns voice into text. Obtain high-quality transcriptions of your phone calls directly on Cloud Contact Center, using automatic speech recognition (ASR) mechanisms. Dynamic content delivery done well means you retain and grow your customer relationships at scale.

Content delivery across channels eliminates the need for manual analysis of audio files. Our tools make it possible to convert generated transcriptions into a robust foundation for assessing customer needs, preferences, and behavioral patterns, empowering businesses with powerful insights to incorporate personalized web experiences. This enables enhanced efficiency through access to contact summaries, customer mood, and automatic contact classification.

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What you’ll get

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Content Management

Create highly engaging content for all channels, regions and languages - turbocharged by AI.

Create, edit, and publish instantly to every channel, any time
Automate operational content tasks with CoreMedia KIO AI
Maintain quality and compliance with localization and governance tools.

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Personalization & Experimentation

Deliver personalized experiences that adapt to each user – powered by data, insights and ongoing optimization.

Combine content, data, and AI to tailor every interaction
Keep user profiles up to date with behavioral and transactional data
Test, learn, and optimize with A/B experiments to increase ROI.

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Omnichannel content strategy for CoreMedia Touchpoints with AI personalization

Marketing Automation

Automate and orchestrate campaigns across every channel – turning data into timely, relevant messages.

Plan and launch omnichannel journeys powered by lead scoring
Automate outreach via email, SMS and digital ads integrations
Keep your marketing relevant from the first touch to conversion.

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Customer Engagement

Turn visitors into loyal customers with conversational, human-centered experiences.

Engage instantly via chatbots, live chat, click-to-call, video shopping and more
Blend digital and human interactions to reduce friction and build trust
Empower agents with AI-driven insights

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Elevate your digital experiences.

Choosing a DXP is a big decision, and we’re here to help. Whether you're looking for a new CMS or want to enhance your website with engagement tools to boost conversions, we'll consult you to realize your digital ambitions.

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