AI-powered content and experience orchestration

CoreMedia KIO is the AI powerhouse built into the CoreMedia Experience Platform that transforms how teams create, personalize and deliver content. 

From automating content production to empowering customer agents with real-time insights, CoreMedia KIO unites data, content and engagement in one conversational and intelligent interface. 

It acts as your AI copilot, always available to generate content, optimize workflows and surface insights instantly, freeing your teams to focus on creativity and strategy. 

With CoreMedia KIO, AI becomes a true collaborator and helps brands move faster, engage smarter and deliver digital experiences that feel personal. 

CoreMedia KIO combines deep enterprise integration with AI to automate, personalize and empower from a single platform. 

AI Copilot for Content Management 

Work faster, create smarter and deliver everywhere. 

CoreMedia KIO Co-Pilot provides a chat-style interface that helps you create, edit and manage content through simple, natural-language commands. 

• Automated content operations: Generate first drafts, summaries and metadata instantly. 

• SEO optimization and editing: Adjust tone, style and keywords automatically for different audiences. 

• Image recognition and processing: Label, crop and categorize visuals at scale. 

• Multilingual content and summaries: Translate or summarize long-form content with one command. 

Understand every customer and personalize every moment. 

CoreMedia KIO makes personalization effortless by automatically analyzing behavioral data and translating it into actionable insights. 

• AI-driven analytics: Ask questions like “Which campaign performed best in France last month?” and get instant answers. 

• Content variants and segmentation: Automatically generate and deliver the most relevant version of each experience. 

• Hyper-personalized recommendations: Deliver content and offers that feel one-to-one, at enterprise scale. 

Real-time intelligence that empowers human connection. 

CoreMedia KIO equips customer-facing teams with real-time insights, recommendations and sentiment detection during calls, chats or video sessions. 

• AI response suggestions: Recommend the best next response based on live data and tone. 

• Speech-to-text transcription: Convert calls into searchable text and actionable insights. 

• Real-time sentiment analysis: Identify customer emotions instantly to adjust communication style. 

CoreMedia KIO reduces average handling time and boosts empathy, letting agents focus on meaningful conversations that build trust. 

CoreMedia KIO is built for the complexity of modern enterprise ecosystems: secure, composable and cloud-ready. 

• Cloud agnostic: Deploy on any cloud or on-premises with full data privacy control. 

• Customizable AI playbooks: Define recurring workflows using natural language, no developer needed. 

• Integration with any LLM: Works with OpenAI, Azure OpenAI, Anthropic Claude or your own model. 

• Native CoreMedia integration: Fully embedded in CoreMedia Experience Platform for a unified user experience. 

From creation to conversation, KIO adapts to your environment, not the other way around. 

For marketing & content teams – thrive your imagination with KIO but stay in control of the narrative.

• Create, adapt, and optimize content directly inside the CMS with AI support. 

• Use customer and interaction data to support personalization and recommendations. 

• Personalize experiences by leveraging connected data within the CMS. 

• Create SEO-ready metadata at scale. 

• Gain insights through a conversational interface inside CoreMedia. 

• Speed up image handling across channels. 

• Get AI-driven insights through conversation.

For customer service & contact center teams – lead the path with the correct information and stay focus on the customer journey. 

• Support agents with real-time AI assistance during live interactions. 

• Provide contextual recommendations across chat, voice, and video. 

• Summarize conversations and surface relevant knowledge automatically. 

• Improve response quality, consistency, and resolution times. 

• Help agents with AI assistance integrated into their workflows.