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Customer Engagement
Customer Engagement

Omnichannel customer experience: Video Call for shopping and support

Personalized web experiences powered by real-time video communication 

CoreMedia’s Video Call for shopping and support delivers real-time, face-to-face interactions via our customer experience platform. Integrated with Smart Windows, it offers tailored product advice, building trust and driving sales. 

Face-to-face video personalizes the shopping experience for each customer, matching their needs and preferences. It enables agents or hosts to talk directly with customers, answering their specific questions and doubts in a fast, tailored and human way. This process can be further enhanced with AI Agent Assistant, a solution designed to empower agents by anticipating customer needs and offering real-time response suggestions, reducing handling times and boosting conversion rates. 

Whether you’re answering questions or presenting products, our video solutions make it simple to connect with customers in a genuine and engaging way.  

Real-time Conversations Video Shopping

Personalized web experiences with video technology

Bridge digital and human connections through live video and content personalization with CoreMedia’s Video Call features.

Flexible engagement with an omnichannel marketing platform

AI-driven personalization allows customers to choose live chat, video, or audio interactions via Smart Windows. CoreMedia’s omnichannel marketing platform adapts to business needs, combining customer support with eCommerce capabilities for seamless experiences.

Personalized product consultations powered by AI personalization

AI personalization empowers agents to deliver one-on-one video consultations, offering tailored product advice. CoreMedia’s Video Call enhances engagement, driving conversions through dynamic content delivery.

Engage with video broadcast for live omnichannel retail experiences

Content delivery across channels powers Video Broadcast for live-streamed product launches and Q&A sessions. CoreMedia enables real-time audience interaction via chat or reactions, creating immersive omnichannel retail experiences.

Benefits of an omnichannel customer experience solution

AI content personalization enables customers to browse products and receive support from home via Video Call. CoreMedia’s Smart Windows offer an immersive omnichannel customer experience solution, combining convenience with a personal touch.

CoreMedia’s AI Agent Assistant anticipates queries, reduces handling times, and boosts conversions.  Enhance the shopping journey with AI personalization and live video. With AI Agent Assistant supporting in the background, agents receive real-time suggestions and insights that anticipate customer needs. This combination reduces handling times, boosts satisfaction, and drives higher conversion rates, all while keeping the human connection front and center.

Dynamic content delivery fosters real-time, human interactions through Video Call. CoreMedia builds trust with live product demos, strengthening customer relationships.

Content delivery across channels showcases products visually via Video Call, providing richer explanations than text or audio. CoreMedia helps customers make informed purchases and enhances customer experience platforms.

Omnichannel marketing automation enhances Video Call interactions, addressing customer needs in real time. CoreMedia simplifies purchasing journeys and boosts sales.

Our team of experts are your team of experts

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What you’ll get

  • Explore key features relevant to you
  • See how businesses like yours have grown with CoreMedia
  • Guidance on changing platforms like a pro
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Dynamic Content

Content Management

Create highly engaging content for all channels, regions and languages - turbocharged by AI.

  • Create, edit, and publish instantly to every channel, any time
  • Automate operational content tasks with CoreMedia KIO AI
  • Maintain quality and compliance with localization and governance tools.
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Personalized Experiences

Personalization & Experimentation

Deliver personalized experiences that adapt to each user – powered by data, insights and ongoing optimization.

  • Combine content, data, and AI to tailor every interaction
  • Keep user profiles up to date with behavioral and transactional data
  • Test, learn, and optimize with A/B experiments to increase ROI.
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Omnichannel content strategy for CoreMedia Touchpoints with AI personalization

Marketing Automation

Automate and orchestrate campaigns across every channel – turning data into timely, relevant messages.

  • Plan and launch omnichannel journeys powered by lead scoring
  • Automate outreach via email, SMS and digital ads integrations
  • Keep your marketing relevant from the first touch to conversion.
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Guided Selling

Customer Engagement

Turn visitors into loyal customers with conversational, human-centered experiences.

  • Engage instantly via chatbots, live chat, click-to-call, video shopping and more
  • Blend digital and human interactions to reduce friction and build trust
  • Empower agents with AI-driven insights
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Elevate your digital experiences.

Choosing a DXP is a big decision, and we’re here to help. Whether you're looking for a new CMS or want to enhance your website with engagement tools to boost conversions, we'll consult you to realize your digital ambitions.

 

CoreMedia Experience Platform

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