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Customer Engagement
Customer Engagement

Omnichannel Content Strategy with CoreMedia Touchpoints

Streamline customer interactions across multiple channels with CoreMedia Touchpoints, delivering personalized engagement in real-time.

Our customer experience platform enables easy management of all customer-preferred channels via CoreMedia Touchpoints. Engage with customers and prospects through text, voice, or video and provide them with relevant and personalized guidance, no matter where they are in their customer journey.

CoreMedia Touchpoints delivers the right information to the right customer at the right moment. From automated Conversational Bots to tailored human assistance via Live Chat and Video Calls, AI personalization empowers optimal engagement.

Content personalization helps you understand what customers truly want. By delivering tailored recommendations and anticipating their needs, you can build stronger relationships and drive more conversions.

Omnichannel content strategy for CoreMedia Touchpoints with AI personalization

CoreMedia Touchpoint Features: Content delivery across all channels

Video Shopping

Build customer trust and satisfaction with Video Call and Video Broadcast. Engage your audience for product showcases, promotions, and addressing common queries with AI content personalization.

Conversational Bots: Chatbot & Voicebot

AI driven personalization guides customers through products and services with Conversational Bots. Address common queries and divert non-qualified traffic from your sales team.

Live Chat

Drive your visitors through the end of the funnel with AI intelligence and the human touch. Guide your visitors through your website or app through Live Chat. Decide where, when, and to whom to present the channel by using segmentation intelligence.  

Smart Windows

Dynamic content delivery lets agents recommend products in real time directly through Live Chat, guiding customers seamlessly from product search to checkout, all within a single channel.

Ticketing

Content delivery across channels ensures every inquiry, issue, or request is managed efficiently. From email to webforms, customer needs are captured and resolved through their preferred touchpoints.

Benefits of CoreMedia Touchpoints: Omnichannel Content Strategy

An omnichannel content strategy unifies text, voice, and video touchpoints. This enables smooth, consistent engagement with audiences across every channel. 

Our customer experience platform connects instantly with customers to resolve queries in real time. Using Smart Windows, Video Calls, and other tools, they recommend the right products at the right moment—enhancing support and driving sales. 

Streamline processes with Chatbots and Voicebots, using AI personalization to scale support without adding overhead. Routine tasks are automated, freeing agents to focus on complex issues while empowering customers with self-serve options.

Content personalization allows high-value customers to interact with real people when AI and automation fall short. Elevate the overall customer experience and boost ROI with efficiency and empathy.

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  • Explore key features relevant to you
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Dynamic Content

Content Management

Create highly engaging content for all channels, regions and languages - turbocharged by AI.

  • Create, edit, and publish instantly to every channel, any time
  • Automate operational content tasks with CoreMedia KIO AI
  • Maintain quality and compliance with localization and governance tools.
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Personalized Experiences

Personalization & Experimentation

Deliver personalized experiences that adapt to each user – powered by data, insights and ongoing optimization.

  • Combine content, data, and AI to tailor every interaction
  • Keep user profiles up to date with behavioral and transactional data
  • Test, learn, and optimize with A/B experiments to increase ROI.
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Omnichannel content strategy for CoreMedia Touchpoints with AI personalization

Marketing Automation

Automate and orchestrate campaigns across every channel – turning data into timely, relevant messages.

  • Plan and launch omnichannel journeys powered by lead scoring
  • Automate outreach via email, SMS and digital ads integrations
  • Keep your marketing relevant from the first touch to conversion.
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Guided Selling

Customer Engagement

Turn visitors into loyal customers with conversational, human-centered experiences.

  • Engage instantly via chatbots, live chat, click-to-call, video shopping and more
  • Blend digital and human interactions to reduce friction and build trust
  • Empower agents with AI-driven insights
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Elevate your digital experiences.

Choosing a DXP is a big decision, and we’re here to help. Whether you're looking for a new CMS or want to enhance your website with engagement tools to boost conversions, we'll consult you to realize your digital ambitions.

 

CoreMedia Experience Platform

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