Yes. CoreMedia can be hosted in an EU region so content and data are stored and processed within Europe, or in your own private cloud or on-premise. It is GDPR-ready and ISO/IEC 27001:2022 certified. 

Telecom operators typically serve multiple countries with different languages, regulations, and offers. CoreMedia handles this from a single platform, with translation and localization workflows, governance and approval processes, and market-level controls so local teams can adapt content without breaking global consistency. 

CoreMedia connects digital channels — website, app, AI chatbot, WhatsApp — to live chat, click-to-call, and cloud contact center on one platform, linked to real-time customer data. Customers can move between self-service and assisted channels without losing context, and telesales agents see the same customer journey the digital channel already captured.

Deutsche Telekom, one of the largest telco providers in Europe, uses CoreMedia’S CMS since over 20 years. MásMóvil, a major Spanish operator, uses CoreMedia to connect its digital channels to telesales, and TIM Ultrafibra, part of TIM Brasil, uses CoreMedia to unify omnichannel customer engagement and increased their conversions with 209% while reducing CPA by 53%.

The leading digital experience platforms for telecom operators are CoreMedia, Adobe Experience Cloud, Sitecore, and Salesforce Experience Cloud, each suited to different organizational profiles. CoreMedia is a composable DXP used by telecom operators including MásMóvil and TIM Ultrafibra, covering content management, real-time personalization, omnichannel customer engagement, and contact center from one platform without requiring the full suite upfront. Adobe Experience Cloud suits operators already running the Adobe stack across marketing and commerce. Sitecore fits Microsoft-aligned environments with strong personalization requirements. Salesforce Experience Cloud works for operators where CRM and customer data are the primary driver. For operators with EU data residency or NIS2 obligations, CoreMedia is the only European-headquartered option among the four. 

CoreMedia supports multi-brand and multi-market management from a single platform, with separate governance, workflows, and editorial permissions per brand. Telecom groups running multiple brands across markets or acquired operators can manage content centrally while keeping brand identities and approval processes independent. This reduces duplication and operational overhead without removing control from local or brand-level teams. 

Telecom operators reduce contact center volume by resolving common queries — billing, plan changes, troubleshooting — through personalized digital self-service before they reach an agent. CoreMedia uses first-party and zero-party data to tailor the self-service experience to each customer's profile and intent, surfacing relevant answers, offers, and next steps without relying on third-party tracking. This keeps the experience fully GDPR-compliant while making it more likely the customer finds what they need without calling. When a query exceeds self-service capability, the handoff to live chat or click-to-call carries full context from the digital session, so customers do not repeat themselves and agents resolve faster. 

Telecom operators reduce churn by surfacing personalized retention offers and upgrade options at the moments when customers are most likely to leave. CoreMedia's real-time personalization, audience segmentation, and A/B testing allow operators to tailor content and journeys to individual customers based on behavioral and transactional data, reaching the right customer with the right offer before a cancellation is initiated. 

Telecom operators convert website visitors by connecting content directly to transactional journeys and assisted channels. CoreMedia links plan comparison pages, device pages, and promotional content to commerce, and connects visitors who need help to live chat, click-to-call, or video shopping without leaving the digital experience. MásMóvil uses this model to connect its digital channels directly to telesales through CoreMedia.