Get to know CoreMedia with a personal introduction from an expert.
What you’ll get
- Explore key features relevant to you
- See how businesses like yours have grown with CoreMedia
- Guidance on changing platforms like a pro
Turn visitors into happy customers with live chat
Personalized web experiences provide better customer support. Help website visitors make better buying decisions.
Tailor every interaction
CoreMedia Engagement Cloud’s segmentation and personalization capabilities leverages AI driven content personalization suggestions. Decide the where, when, and to whom to present the Live Chat feature. Offer this option only to specific customer profiles and during key moments of the journey, such as periods of inactivity and form-filling errors. This strategic approach ensures meaningful connections, leading to an increase in conversions.
Empower your agents with AI powered visitor insights
Live Chat equips agents with real-time visitor information. From their name to visited pages and shopping cart content, facilitating a more personalized experience. Agents can also easily classify contacts within the same interface to generate performance reports.
Customize the chat widget
Fully customize the Live Chat interface to match your website layout. Choose everything, from button text to the icon located at the bottom of the page, all inside our content management software.
Smart contact distribution
Dynamic content delivery ensures CoreMedia’s smart distribution routes Live Chat contacts to skilled agents based on capacity rules, optimizing efficiency.
Scale the operation with additional features
Content delivery across channels adapts this contact channel to your business needs. Add features such as Cobrowsing, Filesharing, setting up canned responses, and including customer satisfaction surveys.
Our team of experts are your team of experts
Explore and learn with our resources
Content Management
Create highly engaging content for all channels, regions and languages - turbocharged by AI.
- Create, edit, and publish instantly to every channel, any time
- Automate operational content tasks with CoreMedia KIO AI
- Maintain quality and compliance with localization and governance tools.
Personalization & Experimentation
Deliver personalized experiences that adapt to each user – powered by data, insights and ongoing optimization.
- Combine content, data, and AI to tailor every interaction
- Keep user profiles up to date with behavioral and transactional data
- Test, learn, and optimize with A/B experiments to increase ROI.
Marketing Automation
Automate and orchestrate campaigns across every channel – turning data into timely, relevant messages.
- Plan and launch omnichannel journeys powered by lead scoring
- Automate outreach via email, SMS and digital ads integrations
- Keep your marketing relevant from the first touch to conversion.
Customer Engagement
Turn visitors into loyal customers with conversational, human-centered experiences.
- Engage instantly via chatbots, live chat, click-to-call, video shopping and more
- Blend digital and human interactions to reduce friction and build trust
- Empower agents with AI-driven insights
