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Create unified customer profiles with our CDP for advanced customer data integration

Unify, personalize and activate intelligent customer experiences in real time 

The CoreMedia Customer Data Platform helps you understand your customers better and connect with them in the moments that matter, enhancing every stage of the customer experience.

Unlike traditional CDPs that simply collect and store data, CoreMedia’s approach brings your customer data integration to life, reacting in real time to create context-driven experiences.

It provides a complete view of your audience and instantly transforms customer insights into engagement through real-time segmentation, adaptive personalization and intelligent data management. All within one unified, easy-to-use platform.

Customer Data Platform (CDP)

Features of CoreMedia's CDP

Customer entity app

Define and manage the structure of customer data. Establish the foundation for all customer-related operations, with tools to handle identifiers, attributes and segment associations in one place, ensuring seamless customer data integration.

Unified customer profiles 

No more data silos. Gain a holistic perspective from every visitor and instantly access all customer informations, view the full journey and explore segment membership, all supported by data management best practices for continuous data quality improvement.

Merge & manage identities

Identify customers across multiple devices and sessions, merging duplicate profiles seamlessly for consistent and integrated customer data.

AI-driven attribute enrichment

AI automatically collects, generates and enhances customer attributes based on interactions and contextual data. The system continuously learns and improves its understanding of each profile, supporting end-to-end data management and optimized customer data integration.

Visitor–segment association 

Easily add or remove visitors from segments directly within interface panels, ensuring real-time precision in campaign targeting and personalization. This ensures customer data integration across all channels and eliminates lingering data silos caused by multiple data sources.

Integration connector

Connect the CoreMedia CDP to external CDP providers, data warehouses, or other marketing systems. A ready-to-use connector demonstrates customer data integration and synchronization between systems to enhance business processes.

Workflow integration

Use the workflow node to automatically add or remove customers from segments based on predefined triggers or rules, supporting scalable customer data integration and dynamic journeys that respond instantly to customer behavior.

AI-powered segment suggestions

Let the system analyze behavioral and contextual customer data to recommend optimal segments and help teams deliver hyper-personalized experiences at scale through continuous customer data integration.

Why choose CoreMedia's customer data integration tool

Activate relevant customer data instantly to deliver faster and more informed customer interactions and engagement decisions through real-time customer data integration best practices, accelerating business growth.

Provide your teams with a unified customer profile that streamlines workflows across marketing, sales and service channels, strengthening customer relationship management and operational alignment.

Use built-in AI to enrich data, suggest segments, and continuously improve targeting precision through intelligent data management.

Maintain complete visibility into how customer data is collected, merged and activated through secure customer data integration protocols.

Deploy rapidly within the CoreMedia Experience Platform, leveraging its native customer data integration and unified infrastructure.

Frequently asked questions (FAQ)

All you need to know on customer profiles and data management.

What is a Customer Data Platform (CDP)?

A Customer Data Platform (CDP) collects and organizes customer data from multiple data sources — such as websites, mobile apps, social media platforms, data warehouses, customer relationship management (CRM) systems and analytics tools — to build a single and unified profile for each individual, powered by advanced customer data integration. 

By centralizing customer behavior data, it enables real-time personalization, advanced analytics and targeted engagement, so that every interaction feels relevant and connected. 

Why do I need a customer data integration strategy?

Because real-time decisions start with unified, intelligent data.  

A Customer Data Platform helps you bring together customer information from multiple data sources, creating one clear and actionable view, and breaking down data silos. With this foundation, you can streamline your customer data integration strategy to deliver consistent and highly personalized and data-driven experiences across channels.

How does CoreMedia's CDP work?

The CoreMedia CDP acts as an intelligence layer within the CoreMedia Experience Platform. It continuously captures and connects customer signals in real time, linking visitors, leads and contacts under one Customer ID for seamless customer data integration.

This unified data powers personalization, segmentation and automation, enabling your brand to respond instantly and contextually to every interaction.

Can I use the CoreMedia CDP with my existing systems?

What makes CoreMedia's CDP different?

Traditional CDPs simply centralize data. CoreMedia goes further: it acts on your customer data integration in real time.

It enables faster decision-making, smarter personalization and greater agility across teams, helping your business stay responsive, relevant and connected to your customers at every moment while continuously improving business outcomes.

Does CoreMedia's CDP support GDPR and data privacy compliance?

Yes. CoreMedia CDP fully supports GDPR and data privacy compliance with built-in consent management, data access controls and audit trails. It ensures secure handling of customer information while enabling compliant personalization and transparency across all touchpoints.

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Dynamic Content

Content Management

Create highly engaging content for all channels, regions and languages - turbocharged by AI.

  • Create, edit, and publish instantly to every channel, any time
  • Automate operational content tasks with CoreMedia KIO AI
  • Maintain quality and compliance with localization and governance tools.
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Personalized Experiences

Personalization & Experimentation

Deliver personalized experiences that adapt to each user – powered by data, insights and ongoing optimization.

  • Combine content, data, and AI to tailor every interaction
  • Keep user profiles up to date with behavioral and transactional data
  • Test, learn, and optimize with A/B experiments to increase ROI.
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Omnichannel content strategy for CoreMedia Touchpoints with AI personalization

Marketing Automation

Automate and orchestrate campaigns across every channel – turning data into timely, relevant messages.

  • Plan and launch omnichannel journeys powered by lead scoring
  • Automate outreach via email, SMS and digital ads integrations
  • Keep your marketing relevant from the first touch to conversion.
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Guided Selling

Customer Engagement

Turn visitors into loyal customers with conversational, human-centered experiences.

  • Engage instantly via chatbots, live chat, click-to-call, video shopping and more
  • Blend digital and human interactions to reduce friction and build trust
  • Empower agents with AI-driven insights
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Elevate your digital experiences.

Choosing a DXP is a big decision, and we’re here to help. Whether you're looking for a new CMS or want to enhance your website with engagement tools to boost conversions, we'll consult you to realize your digital ambitions.

 

CoreMedia Experience Platform

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