Get to know CoreMedia with a personal introduction from an expert.
What you’ll get
- Explore key features relevant to you
- See how businesses like yours have grown with CoreMedia
- Guidance on changing platforms like a pro
Seamless omnichannel integration with Smart Windows
Deliver real-time product recommendations within a single contact window. Enhance customer experience and boost sales.
What is a Smart Window?
A Smart Window is a CoreMedia solution that integrates omnichannel content strategy with eCommerce intelligence. It enables agents to engage customers via text, video, or calls, offering real-time product recommendations within a dynamic overlay.
Which channels does Smart Windows integrate with?
Content personalization powers Smart Windows to integrate with Live Chat, Video Call, and Click-to-call—ensuring seamless content delivery across channels.
Why does it create an exceptional customer experience?
Smart Windows use segmentation intelligence to target high-value users, boosting satisfaction and ROI. AI personalization delivers an all-in-one shopping journey, guiding customers from recommendations to checkout.
Your customer engagement questions, answered
Everything you need to know, right here.
What is a Customer Engagement Platform (CEP)?
A Customer Engagement Platform (CEP) is a unified system that connects all the digital channels where you interact with customers, such as chat, email, voice, social media and video, into one intelligent hub. It centralizes data, automates conversations and provides real-time insights into customer behavior. CoreMedia’s CEP goes further by integrating directly with your content, commerce and marketing tools to deliver personalized experiences that strengthen relationships at every touchpoint.
How does customer engagement impact customer experience?
Effective customer engagement is the foundation of an exceptional customer experience. Every real-time interaction shapes how customers perceive your brand. With CoreMedia, engagement and experience work hand in hand: AI-powered insights help you understand intent, personalize responses and deliver consistent, interactions that build trust and customer retention across every channel.
What makes CoreMedia different from other customer engagement tools?
While engagement specialized platforms focus primarily on customer service operations, CoreMedia extends engagement into marketing, commerce and experience management. It bridges service and storytelling, enabling brands to deliver personalized experiences across every touchpoint from a single customer engagement platform.
Can CoreMedia’s AI features be customized or controlled?
Yes. CoreMedia’s AI operates transparently and is fully configurable. You can define rules, train it and control automation thresholds, ensuring AI enhances human engagement without replacing it.
Can marketers and non-technical users manage engagement campaigns?
Sure. CoreMedia’s intuitive interface lets business users launch chat flows, automate responses and personalize outreach with no code required, while developers retain full flexibility to extend and integrate across multiple channels.
How does CoreMedia ensure data security and compliance?
CoreMedia is built for enterprise-grade governance, with full compliance to GDPR and other global standards. Data remains encrypted in transit and at rest, with role-based access control and auditable AI operations that protect customer data integrity.
Can I connect my existing CRM or marketing automation tools?
Yes. CoreMedia’s composable architecture integrates seamlessly with Salesforce, HubSpot, SAP, and other leading systems, syncing contacts, history and customer insights across your entire customer engagement platform stack.
Our team of experts are your team of experts
Explore and learn with our resources
Content Management
Create highly engaging content for all channels, regions and languages - turbocharged by AI.
- Create, edit, and publish instantly to every channel, any time
- Automate operational content tasks with CoreMedia KIO AI
- Maintain quality and compliance with localization and governance tools.
Personalization & Experimentation
Deliver personalized experiences that adapt to each user – powered by data, insights and ongoing optimization.
- Combine content, data, and AI to tailor every interaction
- Keep user profiles up to date with behavioral and transactional data
- Test, learn, and optimize with A/B experiments to increase ROI.
Marketing Automation
Automate and orchestrate campaigns across every channel – turning data into timely, relevant messages.
- Plan and launch omnichannel journeys powered by lead scoring
- Automate outreach via email, SMS and digital ads integrations
- Keep your marketing relevant from the first touch to conversion.
Customer Engagement
Turn visitors into loyal customers with conversational, human-centered experiences.
- Engage instantly via chatbots, live chat, click-to-call, video shopping and more
- Blend digital and human interactions to reduce friction and build trust
- Empower agents with AI-driven insights
