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AI Agent Assistant

Real-time AI support for contact center agents for enhanced productivity and superior customer interactions

Empower your contact center agents with our AI Agent Assistant solutions, powered by CoreMedia KIO, an intelligent Co-Pilot. Designed to anticipate customer needs and provide real-time response suggestions, Operator Assistant enhances agent efficiency, reduces handling times, and improves overall customer satisfaction and conversion rates. 

With CoreMedia’s advanced conversational and generative AI tools, your agents are equipped to personalize their responses and assist customers faster and more effectively.

AI Agent Assistant

Elevate agent performance with CoreMedia KIO

Experience unparalleled agent productivity with CoreMedia KIO’s innovative AI capabilities.

How does CoreMedia KIO work?

CoreMedia KIO acts as a Co-Pilot for your contact center agents, providing real-time response suggestions and actionable insights during customer interactions. By analyzing historical data, customer preferences and real-time behavior, KIO delivers tailored canned responses on an easy-to-use, conversational interface that empowers agents to handle queries effectively and intuitively. 

How does CoreMedia KIO improve agent efficiency?

CoreMedia KIO streamlines workflows by providing intelligent response suggestions and instant access to key customer information. This allows agents to handle phone, video and live chat interactions more quickly and accurately, reducing response times and enhancing productivity.

What makes CoreMedia KIO different from other AI solutions?

CoreMedia KIO stands out with its adaptability to complex workflows, cloud-agnostic flexibility, and ability to integrate with any large language model (LLM), providing businesses with greater control.

Transform your contact center today

Revolutionize the way your agents work and enhance the customer experience with CoreMedia KIO. Maximize productivity, reduce handling times, and create meaningful interactions that drive results.

Benefits of CoreMedia KIO

Leverage CoreMedia KIO to tap into historical data, customer preferences and real-time behavior analytics. It recommends the best responses during customer interactions like phone calls, video shopping sessions and live chats — all while keeping agents in control of the messages sent — allowing agents to assist customers with a tailored, informed approach.

CoreMedia KIO runs on any cloud platform, adhering to the highest security standards and data privacy regulations. For maximum control, it can also be deployed in private cloud setups and on-premises.

CoreMedia KIO and other AI Agent Assistant solutions work seamlessly with any large language model (LLM), including OpenAI, Azure OpenAI, Anthropic Claude, or custom models, giving businesses the freedom to maintain full control over the LLM of their choice.

Customize workflows without coding or needing development resources by configuring AI playbooks, allowing users to direct CoreMedia KIO how complex tasks are performed using natural language. For instance, users can ask to modify content variants based on various segments, while also preserving the original version.

Gone are the days of manual call documentation. With Call Transcription & AI Contact Classification, CoreMedia KIO automatically transcribes speech-to-text, simplifying data analysis and enabling agents to retrieve information quickly, enhancing efficiency during and after calls. Combined with real-time sentiment analysis, CoreMedia KIO also empowers agents to gauge the customer moods and adapt their responses for more empathetic, meaningful interactions, driving higher customer satisfaction and loyalty.

With instant access to vital customer insights and personalized response suggestions, CoreMedia KIO empowers agents to focus on complex issues that require human creativity and problem-solving, optimizing both productivity and customer satisfaction.

Searching for insights within a contact center environment has never been easier. Whether agents or managers need to analyze specific call recordings, transcripts or customer feedback, CoreMedia KIO delivers instant, relevant results. A simple query like “What are the common issues faced by customers in the last month?" or “Show me all calls where customers mentioned network outage” brings up the right answers without delay.

Role based benefits

Marketer

What if you could launch campaigns instantly across 150 countries in 40 languages - driving conversions with personalized experiences powered by real-time data and insights?

  • Easily coordinate global campaigns across teams via one central interface
  • Use powerful translation workflows to stay on top of localization needs
  • Integrate AI driven hyper-personalization and dynamic content to optimize in real-time
  • Boost conversions with dynamic, guided experiences like video shopping, chatbots, and live chat

Director eCommerce

What if you could convert 50% or more of your website visitors into paying, repeat customers?

  • Move into high-velocity marketing to react immediately to trends
  • Orchestrate multi-experiences that merge content and commerce
  • Ensure brand consistency across all touchpoints with less manual work

Editor

What if you could reduce your time-to-web for new content from weeks to hours or even minutes with the help of AI?

  • Create, optimize and translate content faster with AI
  • Launch your new site on CoreMedia Content Cloud in just 8 weeks
  • Create regionalized campaigns in hours instead of weeks
  • Make and publish changes instantly - no need to wait for overnight replication

Developer

What if you could quickly connect your content platform to over 150 of the world's leading third party apps?

  • Connect to all leading eCommerce and Marketing platforms
  • One centralized UI for streamlined collaboration between teams
  • Easily integrate additional third-party apps with our Hubs API

Call Center Manager

What if your agents could effortlessly manage every customer interaction - voice, video, chat, and social - with real-time insights right at their fingertips?

  • Handle customer interactions from multiple channels through a single, user-friendly interface
  • Leverage advanced AI for real-time sentiment analysis and proactive engagement
  • Prioritize high-value contacts, routing them to the best available agents for a tailored experience
  • Enhance customer journeys with dynamic conversational tools like video calls, chatbots, and live chat, delivering the right support at the right time

Our team of experts are your team of experts

Get to know CoreMedia with a personal introduction from an expert.

What you’ll get

  • Explore key features relevant to you
  • See how businesses like yours have grown with CoreMedia
  • Guidance on changing platforms like a pro
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Choosing a DXP is a big decision, and we’re here to help. Whether you're looking for a new CMS or want to enhance your website with engagement tools to boost conversions, we'll consult you to realize your digital ambitions.

 

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