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- Explore key features relevant to you
- See how businesses like yours have grown with CoreMedia
- Guidance on changing platforms like a pro
CoreMedia Smart Windows will skyrocket your sales
Let your agents provide real-time product recommendations to deliver an exceptional buying experience and boost sales.
What is a Smart Window?
Smart Window is a CoreMedia solution that can be strategically placed on selected pages to targeted users, integrating contact channels with e-commerce intelligence. It empowers your agents to engage directly with customers through text, video, or phone calls, while suggesting the most suitable products or solutions via an expandable window, allowing customers to freely access these recommendations back and forth while navigating through your website.
Smart Windows are uniquely integrated with the eCommerce catalog, enabling agents to search and recommend products in real-time, all in a single dynamic overlay. Additionally, it provides insights into recommended and previously viewed products by the customer, along with direct access to their shopping cart to track added items.
Which channels does Smart Windows integrate with?
It seamlessly integrates real-time product recommendations into Live Chat, Video Call, and Click2Call. This customization can be tailored to suit the needs of your business and customer preferences, enabling an omnichannel shopping experience.
Why does it create an exceptional customer experience?
This solution creates an all-in-one shopping experience, guiding customers from product recommendations to checkout. By addressing queries and offering essential guidance right when customers need it, it empowers customers to make confident decisions. Moreover, it uses segmentation intelligence to decide where, when and to whom to present this solution for maximized ROI. This is the power of real-time personalization, driving high customer satisfaction rates.
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Explore and learn with our resources
Smart content management
Surprise and delight customers with iconic content everywhere, all the time.
- Preview in-context before publishing
- Unlock the power of your teams with workflow and scheduling
- Keep it compliant with built-in DAM
Personalized experiences
Nurture customers with personalized experiences at every opportunity.
- Omnichannel customer targeting
- Link customer data platforms to leverage audience insight
- Integrate artificial intelligence driven hyper-personalization
Real-time conversations
Convert visitors into buyers with conversational experiences, contextual content and a human touch.
- Guide customers through their buying journey using video shopping, chatbot, live chat and more
- Manage all calls and gain insights into interactions from web to contact center
- Prioritize contacts and let high-value users talk to real people, to maximize ROI
Inspirational commerce
Grow your business by connecting the buying journey and converting sales.
- Built-in connectors for Salesforce, SAP, HCL, Elastic Path, Spryker and more
- Integrate live product feeds at a global scale
- Turn rich media into one click shoppable content
