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Platform Smart content management Personalized experiences Real-time conversations Inspirational commerce Request a demo
Surprise and delight customers with your content everywhere, all the time.

About smart content management
Solutions:

Smart content management

Surprise and delight customers with your content everywhere, all the time.

About smart content management

Digital Experience Platform DXP

Headless CMS flexibility

Multilingual content marketing

Content marketing workflow

AI-Powered CMS

Content management system CMS

Digital asset management system

Omnichannel marketing automation

Trusted CMS security

Digital Signage

Content karma

Are your teams at one with their
content management system?
Nurture customers with personalized experiences at every opportunity

Overview of our personalisation tools

Personalized experiences

Nurture customers with personalized experiences at every opportunity

Overview of our personalisation tools

CoreMedia Journeys

Cross-channel marketing automation

Email & SMS Marketing Campaigns

Social Messaging

and more

CoreMedia Personalization & Optimization

AI personalization

Real-time Personalization

A/B and Multivariate Testing

and more

Make it amazing

Create awesome personalised
experiences with our cutting edge
Digital Experience Platform.
Leverage the power of AI and the human touch to create meaningful interactions.

Overview of real-time conversations
Solutions:

Real-time conversations

Leverage the power of AI and the human touch to create meaningful interactions.

Overview of real-time conversations

CoreMedia Touchpoints

Live Chat

Conversational Bots - Chatbot & Voicebot

Video Call for Shopping & Support

Smart Windows

and more

CoreMedia Cloud Contact Center

Click2Call, Inbound & Outbound Calls

Call Transcription & AI Contact Classification

Call Management

AI Agent Assistant

and more

Request a demo

Stay in touch

With your customers. At all times.
Grow your business by connecting the buying journey

Overview of inspirational commerce
Solutions:

Inspirational commerce

Grow your business by connecting the buying journey

Overview of inspirational commerce

Salesforce integrations

SAP integrations

Ecommerce integrations

Next Best Recommendations (NBO & NBA)

Request a demo

Retail therapy

Putting the feel good into
your eCommerce.
Client stories
Navigate constant change with cutting edge innovations.

Client stories
Client stories

Navigate constant change with cutting edge innovations.

Client stories

Your sector

Retail

B2B

Travel & leisure

Healthcare

Luxury brands

Financial services

Media & entertainment

Telecommunications
Deckers Brands

Creating personalized, frictionless, satisfying digital shopping experiences for their customers.
Resources
We are always learning and developing new ideas to improve and adapt to customer needs, you can too.
Stay on top of the latest news and features, and make the most of our extensive resources and training materials.

Resources Center
Resources

We are always learning and developing new ideas to improve and adapt to customer needs, you can too.
Stay on top of the latest news and features, and make the most of our extensive resources and training materials.

Resources Center

For developers

Documentation

Product lifecycle

Headless API

Solutions

For Financial Services

Resources

Blog

Knowledge base

Press

White papers & E-books

Support

Training & Enablement

Customer & Partner Support

Marketplace: Explore our integrations
Enablement

Make the most of our extensive
resources and training materials.
About
Our clients constantly innovate with us, making our solutions and technology something they don’t grow out of.

Our Reviews
About

Our clients constantly innovate with us, making our solutions and technology something they don’t grow out of.

Our Reviews

Our Story

Proof from the past. Promise for the future.

Our Styleguide

Our Customers

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Get treated like a local by one of our global innovation experts.
Together we can help you make sense of the marketing tech to understand what’s most useful to you and your customers.

Tell us your needs
Get started

Get treated like a local by one of our global innovation experts.
Together we can help you make sense of the marketing tech to understand what’s most useful to you and your customers.

Tell us your needs

Assess your need

Get help understanding what you need

Speak with an expert

Speak to a sector expert

Request a demo

Implementation partners

Become a Partner

Explore our partner network

For developers

Free developer trial
How digitally evolved is your business?

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Book a demo

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Touchpoints

Omnichannel content strategy with Smart Windows

Name: CoreMedia Experience Cloud
Brand: CoreMedia
Availability: InStock

Content personalization with Smart Windows provides real-time product recommendations and customer journeys

By combining eCommerce insights with tailored suggestions, CoreMedia creates personalized web experiences that increase conversions. Integrated with Live Chat, Video Call, and Click-to-call, Smart Windows enables consistent, tailored interactions across multiple channels, enhancing engagement and driving conversions.

CoreMedia’s customer experience platform gives agents the ability to recommend products directly from the eCommerce catalog in real time. Dynamic, AI-driven suggestions displayed within Smart Windows not only drive sales but also build customer confidence. This seamless, all-in-one approach delivers a frictionless buying journey, guiding customers from product discovery through to checkout.

Seamless omnichannel integration with Smart Windows

Deliver real-time product recommendations within a single contact window. Enhance customer experience and boost sales.

What is a Smart Window?

A Smart Window is a CoreMedia solution that integrates omnichannel content strategy with eCommerce intelligence. It enables agents to engage customers via text, video, or calls, offering real-time product recommendations within a dynamic overlay.

Which channels does Smart Windows integrate with?

Content personalization powers Smart Windows to integrate with Live Chat, Video Call, and Click-to-call—ensuring seamless content delivery across channels.

Why does it create an exceptional customer experience?

Smart Windows use segmentation intelligence to target high-value users, boosting satisfaction and ROI. AI personalization delivers an all-in-one shopping journey, guiding customers from recommendations to checkout.

Core benefits

Real-time product recommendations

Allow agents to recommend products directly from your eCommerce catalog while interacting with customers, in real-time.

Seamless shopping journey

Provide an all-in-one shopping experience in a single window, from product recommendations to checkout.

Outstanding customer experience

Deliver a totally personalized experience to your customers, driving sales and higher customer satisfaction rates.

Omnichannel content strategy with Smart Windows

Product recommendations via AI personalization

Dynamic content delivery allows agents to display the most relevant products using customer navigation history. CoreMedia tailors recommendations in real time to boost engagement.

Ecommerce catalog integration

Content personalization enables agents to search and recommend products directly from your catalog in seconds, streamlining the shopping process.

Track viewed and recommended products

AI content personalization tracks products viewed and recommended, giving agents actionable insights for tailored interactions.

Direct shopping cart access

Full visibility into customers’ shopping carts within Smart Windows, and omnichannel content strategy combined give customers an inspired, personalized experience.

Multichannel support for engagement

Customers choose how they connect—via text, call, or video—creating a cohesive omnichannel shopping experience.

Dynamic integration with full control

Businesses can decide when, where, and to whom Smart Windows are displayed. CoreMedia’s segmentation intelligence targets high-value users for maximum ROI.

CX Maturity: Where does your business stand?

Take our quiz now!

Are you just starting out or already leading the way? Take our quiz to pinpoint your company’s digital maturity and gain actionable insights to drive growth, stay ahead of the competition and deliver exceptional experiences.

Start now

Role based benefits

Marketer

What if you could launch campaigns instantly across 150 countries in 40 languages - driving conversions with personalized experiences powered by real-time data and insights?

Easily coordinate global campaigns across teams via one central interface
Use powerful translation workflows to stay on top of localization needs
Integrate AI driven hyper-personalization and dynamic content to optimize in real-time
Boost conversions with dynamic, guided experiences like video shopping, chatbots, and live chat

Director eCommerce

What if you could convert 50% or more of your website visitors into paying, repeat customers?

Move into high-velocity marketing to react immediately to trends
Orchestrate multi-experiences that merge content and commerce
Ensure brand consistency across all touchpoints with less manual work

Editor

What if you could reduce your time-to-web for new content from weeks to hours or even minutes with the help of AI?

Create, optimize and translate content faster with AI
Launch your new site on CoreMedia Content Cloud in just 8 weeks
Create regionalized campaigns in hours instead of weeks
Make and publish changes instantly - no need to wait for overnight replication

Developer

What if you could quickly connect your content platform to over 150 of the world's leading third party apps?

Connect to all leading eCommerce and Marketing platforms
One centralized UI for streamlined collaboration between teams
Easily integrate additional third-party apps with our Hubs API

Call Center Manager

What if your agents could effortlessly manage every customer interaction - voice, video, chat, and social - with real-time insights right at their fingertips?

Handle customer interactions from multiple channels through a single, user-friendly interface
Leverage advanced AI for real-time sentiment analysis and proactive engagement
Prioritize high-value contacts, routing them to the best available agents for a tailored experience
Enhance customer journeys with dynamic conversational tools like video calls, chatbots, and live chat, delivering the right support at the right time

Our team of experts are your team of experts

Get to know CoreMedia with a personal introduction from an expert.

What you’ll get

Explore key features relevant to you
See how businesses like yours have grown with CoreMedia
Guidance on changing platforms like a pro

Let's connect

Explore and learn with our resources

Smart content management

Surprise and delight customers with iconic content everywhere, all the time.

Preview in-context before publishing
Unlock the power of your teams with workflow and scheduling
Keep it compliant with built-in DAM

Explore

Personalized experiences

Nurture customers with personalized experiences at every opportunity.

Omnichannel customer targeting
Link customer data platforms to leverage audience insight
Integrate artificial intelligence driven hyper-personalization

Explore

Omnichannel content strategy for CoreMedia Touchpoints with AI personalization

Real-time conversations

Convert visitors into buyers with conversational experiences, contextual content and a human touch.

Guide customers through their buying journey using video shopping, chatbot, live chat and more
Manage all calls and gain insights into interactions from web to contact center
Prioritize contacts and let high-value users talk to real people, to maximize ROI

Explore

Inspirational commerce

Grow your business by connecting the buying journey and converting sales.

Built-in connectors for Salesforce, SAP, HCL, Elastic Path, Spryker and more
Integrate live product feeds at a global scale
Turn rich media into one click shoppable content

Explore

Elevate your digital experiences.

Choosing a DXP is a big decision, and we’re here to help. Whether you're looking for a new CMS or want to enhance your website with engagement tools to boost conversions, we'll consult you to realize your digital ambitions.

Book a demo