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Omnichannel content strategy with Smart Windows

Content personalization with Smart Windows provides real-time product recommendations and customer journeys

By combining eCommerce insights with tailored suggestions, CoreMedia creates personalized web experiences that increase conversions. Integrated with Live Chat, Video Call, and Click-to-call, Smart Windows enables consistent, tailored interactions across multiple channels, enhancing engagement and driving conversions.

CoreMedia’s customer experience platform gives agents the ability to recommend products directly from the eCommerce catalog in real time. Dynamic, AI-driven suggestions displayed within Smart Windows not only drive sales but also build customer confidence. This seamless, all-in-one approach delivers a frictionless buying journey, guiding customers from product discovery through to checkout. 

Smart Windows

Seamless omnichannel integration with Smart Windows

Deliver real-time product recommendations within a single contact window. Enhance customer experience and boost sales.

Seamless omnichannel integration with Smart Windows

A Smart Window is a CoreMedia solution that integrates omnichannel content strategy with eCommerce intelligence. It enables agents to engage customers via text, video, or calls, offering real-time product recommendations within a dynamic overlay.

Seamless omnichannel integration with Smart Windows

Content personalization powers Smart Windows to integrate with Live Chat, Video Call, and Click-to-call—ensuring seamless content delivery across channels.

Seamless omnichannel integration with Smart Windows

Smart Windows use segmentation intelligence to target high-value users, boosting satisfaction and ROI. AI personalization delivers an all-in-one shopping journey, guiding customers from recommendations to checkout. 

Core benefits

Real-time product recommendations

Allow agents to recommend products directly from your eCommerce catalog while interacting with customers, in real-time.

Seamless shopping journey

Provide an all-in-one shopping experience in a single window, from product recommendations to checkout.

Outstanding customer experience

Deliver a totally personalized experience to your customers, driving sales and higher customer satisfaction rates.

Omnichannel content strategy with Smart Windows

Product recommendations via AI personalization

Dynamic content delivery allows agents to display the most relevant products using customer navigation history. CoreMedia tailors recommendations in real time to boost engagement.

Ecommerce catalog integration

Content personalization enables agents to search and recommend products directly from your catalog in seconds, streamlining the shopping process.

Track viewed and recommended products

AI content personalization tracks products viewed and recommended, giving agents actionable insights for tailored interactions.

Direct shopping cart access

Full visibility into customers’ shopping carts within Smart Windows, and omnichannel content strategy combined give customers an inspired, personalized experience.

Multichannel support for engagement

Customers choose how they connect—via text, call, or video—creating a cohesive omnichannel shopping experience.

Dynamic integration with full control

Businesses can decide when, where, and to whom Smart Windows are displayed. CoreMedia’s segmentation intelligence targets high-value users for maximum ROI.

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Role based benefits

Marketer

What if you could launch campaigns instantly across 150 countries in 40 languages - driving conversions with personalized experiences powered by real-time data and insights?

  • Easily coordinate global campaigns across teams via one central interface
  • Use powerful translation workflows to stay on top of localization needs
  • Integrate AI driven hyper-personalization and dynamic content to optimize in real-time
  • Boost conversions with dynamic, guided experiences like video shopping, chatbots, and live chat

Director eCommerce

What if you could convert 50% or more of your website visitors into paying, repeat customers?

  • Move into high-velocity marketing to react immediately to trends
  • Orchestrate multi-experiences that merge content and commerce
  • Ensure brand consistency across all touchpoints with less manual work

Editor

What if you could reduce your time-to-web for new content from weeks to hours or even minutes with the help of AI?

  • Create, optimize and translate content faster with AI
  • Launch your new site on CoreMedia Content Cloud in just 8 weeks
  • Create regionalized campaigns in hours instead of weeks
  • Make and publish changes instantly - no need to wait for overnight replication

Developer

What if you could quickly connect your content platform to over 150 of the world's leading third party apps?

  • Connect to all leading eCommerce and Marketing platforms
  • One centralized UI for streamlined collaboration between teams
  • Easily integrate additional third-party apps with our Hubs API

Call Center Manager

What if your agents could effortlessly manage every customer interaction - voice, video, chat, and social - with real-time insights right at their fingertips?

  • Handle customer interactions from multiple channels through a single, user-friendly interface
  • Leverage advanced AI for real-time sentiment analysis and proactive engagement
  • Prioritize high-value contacts, routing them to the best available agents for a tailored experience
  • Enhance customer journeys with dynamic conversational tools like video calls, chatbots, and live chat, delivering the right support at the right time

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What you’ll get

  • Explore key features relevant to you
  • See how businesses like yours have grown with CoreMedia
  • Guidance on changing platforms like a pro
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Explore and learn with our resources

Dynamic Content

Smart content management

Surprise and delight customers with iconic content everywhere, all the time.

  • Preview in-context before publishing
  • Unlock the power of your teams with workflow and scheduling
  • Keep it compliant with built-in DAM
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Personalized Experiences

Personalized experiences

Nurture customers with personalized experiences at every opportunity.

  • Omnichannel customer targeting
  • Link customer data platforms to leverage audience insight
  • Integrate artificial intelligence driven hyper-personalization
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Omnichannel content strategy for CoreMedia Touchpoints with AI personalization

Real-time conversations

Convert visitors into buyers with conversational experiences, contextual content and a human touch.

  • Guide customers through their buying journey using video shopping, chatbot, live chat and more 
  • Manage all calls and gain insights into interactions from web to contact center
  • Prioritize contacts and let high-value users talk to real people, to maximize ROI
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Guided Selling

Inspirational commerce

Grow your business by connecting the buying journey and converting sales.

  • Built-in connectors for Salesforce, SAP, HCL, Elastic Path, Spryker and more
  • Integrate live product feeds at a global scale
  • Turn rich media into one click shoppable content 
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Elevate your digital experiences.

Choosing a DXP is a big decision, and we’re here to help. Whether you're looking for a new CMS or want to enhance your website with engagement tools to boost conversions, we'll consult you to realize your digital ambitions.

 

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