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Personalized experiences
Personalized experiences

AI Personalization

Tech that lightens the load and delights customers.

To create compelling experiences, you must deeply know your customers. And to build active and trusted relationships, you need to unify rich customer insight across multiple data sets and channels. 

The CoreMedia Experience Platform, powered by the Co-Pilot CoreMedia KIO, integrates advanced AI personalization tools seamlessly into your customer experiences. From customized product recommendations, targeted ads and dynamic content to seamless experiences across all channels, our AI personalization solutions empower teams to deliver precise, engaging experiences without the manual heavy lifting.

AI Assistance

AI personalization with CoreMedia

Create meaningful customer engagements with advanced AI tools, like CoreMedia KIO Co-Pilot, to deliver hyper-personalized experiences effortlessly. 

A new era of personalization

While personalization strategies are nothing new, AI advancements have elevated the playing field. CoreMedia KIO uses AI to analyze vast data sets, streamlining the content creation process and delivering more personalized and efficient content experiences. 

What are the benefits of AI personalization?

Using AI tools, we bring together behavioral and contextual data — such as search patterns, buying history, location and device — and extract actionable insights to drive personalization. These insights are infused into content operations, enabling highly targeted and engaging customer experiences. 

CoreMedia KIO redefines how brands understand customer behavior by analyzing data and delivering powerful, actionable insights. With its intuitive conversational interface, users can effortlessly access metrics, like the number of visitors on a specific landing page in German or last month’s newsletter subscriptions, without digging through endless reports. 

How does CoreMedia KIO make a difference in personalization?

CoreMedia KIO revolutionizes personalization by swiftly analyzing large data sets, providing actionable insights without manual effort, and streamlining the entire process from data analysis to personalized content delivery. AI-driven analytics offers powerful, real-time insights through an intuitive interface, allowing teams to access key metrics effortlessly. Businesses can also create tailored content for targeted audiences, ensuring the right message reaches the right customer. CoreMedia KIO enhances engagement and boosts conversions, making each interaction feel uniquely tailored and impactful.

Key USPs

Powerful AI integrations

Let AI do the heavy lifting. Out-of-the-box integrations with advanced AI tools including Dynamic Yield and Wonki are ready-to-go from day one with CoreMedia.

Amplified customer engagement

Increase engagement with your brand exponentially, with personal, relevant and memorable content experiences that keep your customers coming back for more.

Personalized content marketing at scale

Create high-quality, hyper-personalized content at scale, all within the CoreMedia content management system.

Turbo charged customer insight

Reuse or create new customer segmentation lists from your CRM and let advanced AI personalization tools generate customer recommendations within the CMS.

Bespoke customer offers

Win more conversions by personalizing to single customers and generating custom individualized offers.

Benefits of AI personalization with CoreMedia

Leverage CoreMedia KIO to quickly analyze vast behavioral and contextual data sets, revealing trends and patterns to power targeted content experiences.

Meet customer needs instantly with tailored content experiences that speak directly to individuals, enhancing engagement and satisfaction. 

Take content management to the next level by leveraging extensive audience data to create tailored content variants based on segments to target valuable audiences with the most relevant content effectively.

Empower your strategy with CoreMedia KIO’s AI-driven analytics, offering intuitive and easy access to key metrics for smarter and faster decisions.

Create memorable and impactful brand interactions with content tailored precisely to user preferences, driving higher engagement and retention.

Automated, data-driven decision-making ensures the right content reaches the right audience, significantly boosting conversion rates across the customer journey.

Optimize content with AI-analyzed keywords and structural improvements to enhance visibility across ads, social posts and blogs.

Everything you’ll ever need to create highly personalized content marketing strategies brought together in a single digital experience platform.

Combine CoreMedia’s robust content management with advanced AI capabilities to deliver hyper-personalized experiences seamlessly across global markets and languages.

Scalable personalization powered by AI-driven insights

AI personalization from day one

Easy-to-use and immediately available connectors, as well as the intelligent Co-Pilot CoreMedia KIO, bring the latest and most advanced AI tools into our DXP. Take advantage of AI to streamline your work and scale up personalization to unimaginable heights.

Operate at scale

Combine the power of CoreMedia's global content management platform with the most sophisticated AI driven personalization and generative AI tools. Deliver hyper-personalized content marketing at a global scale across every touchpoint, market and language.

Accelerate your capability

Build AI feedback into your editorial workflows alongside team sign off. Augment and accelerate the quality and power of your decision making to build long lasting customer relationships.

Client success stories

Decker brands
Propelling fashion brands to the next digital level
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Personalised luxury retail experiences
VL [Picture]
Personalised luxury retail experiences

Role based benefits

Marketer

What if you could launch campaigns instantly across 150 countries in 40 languages - driving conversions with personalized experiences powered by real-time data and insights?

  • Easily coordinate global campaigns across teams via one central interface
  • Use powerful translation workflows to stay on top of localization needs
  • Integrate AI driven hyper-personalization and dynamic content to optimize in real-time
  • Boost conversions with dynamic, guided experiences like video shopping, chatbots, and live chat

Director eCommerce

What if you could convert 50% or more of your website visitors into paying, repeat customers?

  • Move into high-velocity marketing to react immediately to trends
  • Orchestrate multi-experiences that merge content and commerce
  • Ensure brand consistency across all touchpoints with less manual work

Editor

What if you could reduce your time-to-web for new content from weeks to hours or even minutes with the help of AI?

  • Create, optimize and translate content faster with AI
  • Launch your new site on CoreMedia Content Cloud in just 8 weeks
  • Create regionalized campaigns in hours instead of weeks
  • Make and publish changes instantly - no need to wait for overnight replication

Developer

What if you could quickly connect your content platform to over 150 of the world's leading third party apps?

  • Connect to all leading eCommerce and Marketing platforms
  • One centralized UI for streamlined collaboration between teams
  • Easily integrate additional third-party apps with our Hubs API

Call Center Manager

What if your agents could effortlessly manage every customer interaction - voice, video, chat, and social - with real-time insights right at their fingertips?

  • Handle customer interactions from multiple channels through a single, user-friendly interface
  • Leverage advanced AI for real-time sentiment analysis and proactive engagement
  • Prioritize high-value contacts, routing them to the best available agents for a tailored experience
  • Enhance customer journeys with dynamic conversational tools like video calls, chatbots, and live chat, delivering the right support at the right time

Our team of experts are your team of experts

Get to know CoreMedia with a personal introduction from an expert.

What you’ll get

  • Explore key features relevant to you
  • See how businesses like yours have grown with CoreMedia
  • Guidance on changing platforms like a pro
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Explore and learn with our resources
Dynamic Content
Smart content management

Surprise and delight customers with iconic content everywhere, all the time.

  • Preview in-context before publishing
  • Unlock the power of your teams with workflow and scheduling
  • Keep it compliant with built-in DAM
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Personalized Experiences
Personalized experiences

Nurture customers with personalized experiences at every opportunity.

  • Omnichannel customer targeting
  • Link customer data platforms to leverage audience insight
  • Integrate artificial intelligence driven hyper-personalization
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Omnichannel Engagement
Real-time conversations

Convert visitors into buyers with conversational experiences, contextual content and a human touch.

  • Guide customers through their buying journey using video shopping, chatbot, live chat and more 
  • Manage all calls and gain insights into interactions from web to contact center
  • Prioritize contacts and let high-value users talk to real people, to maximize ROI
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Guided Selling
Inspirational commerce

Grow your business by connecting the buying journey and converting sales.

  • Built-in connectors for Salesforce, SAP, HCL, Elastic Path, Spryker and more
  • Integrate live product feeds at a global scale
  • Turn rich media into one click shoppable content 
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Elevate your digital experiences.

Choosing a DXP is a big decision, and we’re here to help. Whether you're looking for a new CMS or want to enhance your website with engagement tools to boost conversions, we'll consult you to realize your digital ambitions.

 

CoreMedia Experience Platform

Book a demo with one of our system experts.

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