header-mobile-bg

CoreMedia Touchpoints

Streamline customer interactions across multiple channels.

With CoreMedia Touchpoints, you can easily manage all the channels your customers prefer to interact with you, in real-time. Engage with customers and prospects through text, voice, or video and provide them with relevant and personalized guidance, no matter where they are in their customer journey.

From automated conversational bots to tailored human assistance via Live Chat and Video Calls, CoreMedia Touchpoints empowers you to deliver the right information to the right customer at the right moment. Understand what your customers are looking for, deliver tailored recommendations, proactively anticipate customer needs, and cultivate stronger relationships to drive conversions.

Omnichannel Engagement
Features

Video Shopping

Build customer trust and satisfaction with Video Call and Video Broadcast, and engage your audience for product showcases, promotions, and addressing common queries.

Conversational Bots — Chatbot & Voicebot

Guide customers through your products and services and address common queries with bots, diverting non-qualified traffic from your sales team.

Live Chat

Guide visitors on your website or app through Live Chat and help them reach the end of the funnel. Decide where, when and to whom to present the channel by using segmentation intelligence.

Smart Windows

Allow agents to recommend products in real-time, directly through Live Chat, guiding customers through the entire shopping process in a single channel, from product search to checkout.

Ticketing

Manage and respond to customer inquiries, issues, or requests received through various touchpoints such as email and webforms.

Benefits

Integrate all essential text, voice, and video touchpoints, enabling seamless connections with your audiences across multiple channels.

Engage with customers, address queries and recommend the best-fit products in real-time, right within your channels, using Smart Windows, Video Calls and more. This enhances support and boosts sales results.

Enhance efficiency and scale results with our Chatbot and Voicebot. Ease the burden on your customer support agents by automating tasks and empowering customers with self-serve solutions whenever possible.

Allow high-value customers to interact with real people when AI and automation fall short, elevating the overall customer experience and boosting ROI.

Role based benefits

Marketer

What if you could launch campaigns instantly across 150 countries in 40 languages - driving conversions with personalized experiences powered by real-time data and insights?

  • Easily coordinate global campaigns across teams via one central interface
  • Use powerful translation workflows to stay on top of localization needs
  • Integrate AI driven hyper-personalization and dynamic content to optimize in real-time
  • Boost conversions with dynamic, guided experiences like video shopping, chatbots, and live chat

Director eCommerce

What if you could convert 50% or more of your website visitors into paying, repeat customers?

  • Move into high-velocity marketing to react immediately to trends
  • Orchestrate multi-experiences that merge content and commerce
  • Ensure brand consistency across all touchpoints with less manual work

Editor

What if you could reduce your time-to-web for new content from weeks to hours or even minutes with the help of AI?

  • Create, optimize and translate content faster with AI
  • Launch your new site on CoreMedia Content Cloud in just 8 weeks
  • Create regionalized campaigns in hours instead of weeks
  • Make and publish changes instantly - no need to wait for overnight replication

Developer

What if you could quickly connect your content platform to over 150 of the world's leading third party apps?

  • Connect to all leading eCommerce and Marketing platforms
  • One centralized UI for streamlined collaboration between teams
  • Easily integrate additional third-party apps with our Hubs API

Call Center Manager

What if your agents could effortlessly manage every customer interaction - voice, video, chat, and social - with real-time insights right at their fingertips?

  • Handle customer interactions from multiple channels through a single, user-friendly interface
  • Leverage advanced AI for real-time sentiment analysis and proactive engagement
  • Prioritize high-value contacts, routing them to the best available agents for a tailored experience
  • Enhance customer journeys with dynamic conversational tools like video calls, chatbots, and live chat, delivering the right support at the right time

Our team of experts are your team of experts

Get to know CoreMedia with a personal introduction from an expert.

What you’ll get

  • Explore key features relevant to you
  • See how businesses like yours have grown with CoreMedia
  • Guidance on changing platforms like a pro
white male glasses alexander cordesmeyer white female brown hair elena bertaiola
Explore and learn with our resources
Dynamic Content
Smart content management

Surprise and delight customers with iconic content everywhere, all the time.

  • Preview in-context before publishing
  • Unlock the power of your teams with workflow and scheduling
  • Keep it compliant with built-in DAM
Explore
Personalized Experiences
Personalized experiences

Nurture customers with personalized experiences at every opportunity.

  • Omnichannel customer targeting
  • Link customer data platforms to leverage audience insight
  • Integrate artificial intelligence driven hyper-personalization
Explore
Omnichannel Engagement
Real-time conversations

Convert visitors into buyers with conversational experiences, contextual content and a human touch.

  • Guide customers through their buying journey using video shopping, chatbot, live chat and more 
  • Manage all calls and gain insights into interactions from web to contact center
  • Prioritize contacts and let high-value users talk to real people, to maximize ROI
Explore
Guided Selling
Inspirational commerce

Grow your business by connecting the buying journey and converting sales.

  • Built-in connectors for Salesforce, SAP, HCL, Elastic Path, Spryker and more
  • Integrate live product feeds at a global scale
  • Turn rich media into one click shoppable content 
Explore

Elevate your digital experiences.

Choosing a DXP is a big decision, and we’re here to help. Whether you're looking for a new CMS or want to enhance your website with engagement tools to boost conversions, we'll consult you to realize your digital ambitions.

 

CoreMedia Experience Platform

Book a demo with one of our system experts.

Page 1 2 of 2