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Omnichannel Content Strategy with CoreMedia Touchpoints

Streamline customer interactions across multiple channels with CoreMedia Touchpoints, delivering personalized engagement in real-time.

Our customer experience platform enables easy management of all customer-preferred channels via CoreMedia Touchpoints. Engage with customers and prospects through text, voice, or video and provide them with relevant and personalized guidance, no matter where they are in their customer journey.

CoreMedia Touchpoints delivers the right information to the right customer at the right moment. From automated Conversational Bots to tailored human assistance via Live Chat and Video Calls, AI personalization empowers optimal engagement.

Content personalization helps you understand what customers truly want. By delivering tailored recommendations and anticipating their needs, you can build stronger relationships and drive more conversions.

Omnichannel content strategy for CoreMedia Touchpoints with AI personalization

CoreMedia Touchpoint Features: Content delivery across all channels

Video Shopping

Build customer trust and satisfaction with Video Call and Video Broadcast. Engage your audience for product showcases, promotions, and addressing common queries with AI content personalization.

Conversational Bots: Chatbot & Voicebot

AI driven personalization guides customers through products and services with Conversational Bots. Address common queries and divert non-qualified traffic from your sales team.

Live Chat

Drive your visitors through the end of the funnel with AI intelligence and the human touch. Guide your visitors through your website or app through Live Chat. Decide where, when, and to whom to present the channel by using segmentation intelligence.  

Smart Windows

Dynamic content delivery lets agents recommend products in real time directly through Live Chat, guiding customers seamlessly from product search to checkout, all within a single channel.

Ticketing

Content delivery across channels ensures every inquiry, issue, or request is managed efficiently. From email to webforms, customer needs are captured and resolved through their preferred touchpoints.

Benefits of CoreMedia Touchpoints: Omnichannel Content Strategy

An omnichannel content strategy unifies text, voice, and video touchpoints. This enables smooth, consistent engagement with audiences across every channel. 

Our customer experience platform connects instantly with customers to resolve queries in real time. Using Smart Windows, Video Calls, and other tools, they recommend the right products at the right moment—enhancing support and driving sales. 

Streamline processes with Chatbots and Voicebots, using AI personalization to scale support without adding overhead. Routine tasks are automated, freeing agents to focus on complex issues while empowering customers with self-serve options.

Content personalization allows high-value customers to interact with real people when AI and automation fall short. Elevate the overall customer experience and boost ROI with efficiency and empathy.

CX Maturity: Where does your business stand?

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Role based benefits

Marketer

What if you could launch campaigns instantly across 150 countries in 40 languages - driving conversions with personalized experiences powered by real-time data and insights?

  • Easily coordinate global campaigns across teams via one central interface
  • Use powerful translation workflows to stay on top of localization needs
  • Integrate AI driven hyper-personalization and dynamic content to optimize in real-time
  • Boost conversions with dynamic, guided experiences like video shopping, chatbots, and live chat

Director eCommerce

What if you could convert 50% or more of your website visitors into paying, repeat customers?

  • Move into high-velocity marketing to react immediately to trends
  • Orchestrate multi-experiences that merge content and commerce
  • Ensure brand consistency across all touchpoints with less manual work

Editor

What if you could reduce your time-to-web for new content from weeks to hours or even minutes with the help of AI?

  • Create, optimize and translate content faster with AI
  • Launch your new site on CoreMedia Content Cloud in just 8 weeks
  • Create regionalized campaigns in hours instead of weeks
  • Make and publish changes instantly - no need to wait for overnight replication

Developer

What if you could quickly connect your content platform to over 150 of the world's leading third party apps?

  • Connect to all leading eCommerce and Marketing platforms
  • One centralized UI for streamlined collaboration between teams
  • Easily integrate additional third-party apps with our Hubs API

Call Center Manager

What if your agents could effortlessly manage every customer interaction - voice, video, chat, and social - with real-time insights right at their fingertips?

  • Handle customer interactions from multiple channels through a single, user-friendly interface
  • Leverage advanced AI for real-time sentiment analysis and proactive engagement
  • Prioritize high-value contacts, routing them to the best available agents for a tailored experience
  • Enhance customer journeys with dynamic conversational tools like video calls, chatbots, and live chat, delivering the right support at the right time

Our team of experts are your team of experts

Get to know CoreMedia with a personal introduction from an expert.

What you’ll get

  • Explore key features relevant to you
  • See how businesses like yours have grown with CoreMedia
  • Guidance on changing platforms like a pro
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Explore and learn with our resources

Dynamic Content

Smart content management

Surprise and delight customers with iconic content everywhere, all the time.

  • Preview in-context before publishing
  • Unlock the power of your teams with workflow and scheduling
  • Keep it compliant with built-in DAM
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Personalized Experiences

Personalized experiences

Nurture customers with personalized experiences at every opportunity.

  • Omnichannel customer targeting
  • Link customer data platforms to leverage audience insight
  • Integrate artificial intelligence driven hyper-personalization
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Omnichannel content strategy for CoreMedia Touchpoints with AI personalization

Real-time conversations

Convert visitors into buyers with conversational experiences, contextual content and a human touch.

  • Guide customers through their buying journey using video shopping, chatbot, live chat and more 
  • Manage all calls and gain insights into interactions from web to contact center
  • Prioritize contacts and let high-value users talk to real people, to maximize ROI
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Guided Selling

Inspirational commerce

Grow your business by connecting the buying journey and converting sales.

  • Built-in connectors for Salesforce, SAP, HCL, Elastic Path, Spryker and more
  • Integrate live product feeds at a global scale
  • Turn rich media into one click shoppable content 
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Elevate your digital experiences.

Choosing a DXP is a big decision, and we’re here to help. Whether you're looking for a new CMS or want to enhance your website with engagement tools to boost conversions, we'll consult you to realize your digital ambitions.

 

CoreMedia Experience Platform

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