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Video Call for Shopping & Support

Build trust, enhance satisfaction and elevate customer interactions with real-time video communication. 

Whether you’re answering questions or presenting products, our video solutions make it simple to connect with customers in a genuine and engaging way. 

Video Call for Shopping & Support lets you offer tailored product advice with real-time demos and resolve issues quickly through face-to-face conversations on a Smart Window. It’s a straightforward way to build trust, strengthen loyalty and create lasting connections. 

Real-time Conversations Video Shopping

Build deeper relationships with the power of video technology

CoreMedia helps you communicate and connect directly with your customers through Video Call and Video Broadcast.

How does Video Call transform customer interactions?

Real-time engagement bridges the gap between digital and human connection by integrating live video into your online channels. This ensures that customers feel heard and valued as representatives answer their questions, provide demonstrations and address concerns instantly. 

Customer-first flexibility lets your audience choose to connect through live chat, video and audio modes, ensuring a frictionless and personalized experience during every session. This versatile functionality adapts to various business needs, combining customer support with e-commerce capabilities.

What are the advantages of Video Call?

Video Call enables live, one-on-one video communication between an agent and a customer. Ideal for both product consultations and support, it ensures a personal, high-touch experience for each interaction, allowing customers to ask questions, seek advice and receive product or service demonstrations from experts remotely via video. 

Alternatively, businesses can implement one-way Video Calls, where only the agent's video is active, providing a human touch while keeping the process simple. 

What makes Video Broadcast a powerful tool for engagement?

Video Broadcast enables brands to showcase their products or services to a wider audience through live-streamed video sessions. Audiences can interact with you via chat or reactions, fostering real-time engagement. Host interactive product launches, live Q&A sessions and more — all streamed directly from your own platform.

Benefits at a glance

Video Call for Shopping & Support enables customers to browse products, clarify questions and make purchases from the comfort of their homes with the support of a human advisor, all through a single Smart Window. It offers an interactive and immersive experience, combining convenience with a personal touch, while saving time that would otherwise be spent traveling to physical stores. 

Face-to-face video personalizes the shopping experience for each customer, matching their needs and preferences. It enables agents or hosts to talk directly with customers, answering their specific questions and doubts in a fast, tailored and human way. This process can be further enhanced with AI Agent Assistant, a solution designed to empower agents by anticipating customer needs and offering real-time response suggestions, reducing handling times and boosting conversion rates. 

This solution fosters direct interaction between customers and businesses, allowing for real-time communication, clarifications and product demonstrations. It creates stronger connections and builds trust.

Use video to visually showcase products, explain solutions or guide customers through complex setups in a more engaging and comprehensive manner than text or audio alone. 

Video Call for Shopping & Support boosts sales by providing highly personalized and engaging experiences, catering to customers’ needs and doubts. This approach helps customers better understand a product or service, enabling them to purchase it instantly and simplifying the overall shopping experience. 

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