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Omnichannel customer experience: Video Call for shopping and support

Personalized web experiences powered by real-time video communication 

CoreMedia’s Video Call for shopping and support delivers real-time, face-to-face interactions via our customer experience platform. Integrated with Smart Windows, it offers tailored product advice, building trust and driving sales. 

Face-to-face video personalizes the shopping experience for each customer, matching their needs and preferences. It enables agents or hosts to talk directly with customers, answering their specific questions and doubts in a fast, tailored and human way. This process can be further enhanced with AI Agent Assistant, a solution designed to empower agents by anticipating customer needs and offering real-time response suggestions, reducing handling times and boosting conversion rates. 

Whether you’re answering questions or presenting products, our video solutions make it simple to connect with customers in a genuine and engaging way.  

Real-time Conversations Video Shopping

Personalized web experiences with video technology

Bridge digital and human connections through live video and content personalization with CoreMedia’s Video Call features.

Personalized web experiences with video technology

AI-driven personalization allows customers to choose live chat, video, or audio interactions via Smart Windows. CoreMedia’s omnichannel marketing platform adapts to business needs, combining customer support with eCommerce capabilities for seamless experiences.

Personalized web experiences with video technology

AI personalization empowers agents to deliver one-on-one video consultations, offering tailored product advice. CoreMedia’s Video Call enhances engagement, driving conversions through dynamic content delivery.

Personalized web experiences with video technology

Content delivery across channels powers Video Broadcast for live-streamed product launches and Q&A sessions. CoreMedia enables real-time audience interaction via chat or reactions, creating immersive omnichannel retail experiences.

Benefits of an omnichannel customer experience solution

AI content personalization enables customers to browse products and receive support from home via Video Call. CoreMedia’s Smart Windows offer an immersive omnichannel customer experience solution, combining convenience with a personal touch.

CoreMedia’s AI Agent Assistant anticipates queries, reduces handling times, and boosts conversions.  Enhance the shopping journey with AI personalization and live video. With AI Agent Assistant supporting in the background, agents receive real-time suggestions and insights that anticipate customer needs. This combination reduces handling times, boosts satisfaction, and drives higher conversion rates, all while keeping the human connection front and center.

Dynamic content delivery fosters real-time, human interactions through Video Call. CoreMedia builds trust with live product demos, strengthening customer relationships.

Content delivery across channels showcases products visually via Video Call, providing richer explanations than text or audio. CoreMedia helps customers make informed purchases and enhances customer experience platforms.

Omnichannel marketing automation enhances Video Call interactions, addressing customer needs in real time. CoreMedia simplifies purchasing journeys and boosts sales.

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Dynamic Content

Smart content management

Surprise and delight customers with iconic content everywhere, all the time.

  • Preview in-context before publishing
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Personalized Experiences

Personalized experiences

Nurture customers with personalized experiences at every opportunity.

  • Omnichannel customer targeting
  • Link customer data platforms to leverage audience insight
  • Integrate artificial intelligence driven hyper-personalization
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Real-time conversations

Convert visitors into buyers with conversational experiences, contextual content and a human touch.

  • Guide customers through their buying journey using video shopping, chatbot, live chat and more 
  • Manage all calls and gain insights into interactions from web to contact center
  • Prioritize contacts and let high-value users talk to real people, to maximize ROI
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Guided Selling

Inspirational commerce

Grow your business by connecting the buying journey and converting sales.

  • Built-in connectors for Salesforce, SAP, HCL, Elastic Path, Spryker and more
  • Integrate live product feeds at a global scale
  • Turn rich media into one click shoppable content 
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