Get to know CoreMedia with a personal introduction from an expert.
What you’ll get
- Explore key features relevant to you
- See how businesses like yours have grown with CoreMedia
- Guidance on changing platforms like a pro
Orchestrate CX with CoreMedia's personalization engine
CoreMedia Journeys ensures every customer receives personalized content at the right time and channel with automation and data-driven insights.
What is Customer Journey Orchestration?
Customer journey orchestration coordinates customer experiences across channels in real time. It leverages AI personalization and automation to adapt journeys based on individual behavior and preferences.
Deliver greater value, encourage interaction, and ultimately foster stronger relationships with our customer experience platform.
What are the benefits of customer journey orchestration?
Benefits include higher customer satisfaction, loyalty, improved operational efficiency, and revenue growth. Real-time orchestration delivers consistent messaging and personalized web experiences across channels, at scale.
How does CoreMedia' customer experience platform customize individual journeys?
CoreMedia tailors customer journeys through seamless cross-channel automation, real-time personalization, and intelligent workflows.
CoreMedia uses AI personalization and centralized data to tailor each step, from emails and SMS to social messaging, or making calls and push notifications, CoreMedia equips businesses with the tools to connect with their audience anywhere. This results in content personalization that matches customer needs, ultimately driving growth.
CX Maturity: Where does your business stand?
Take our quiz now!
Are you just starting out or already leading the way? Take our quiz to pinpoint your company’s digital maturity and gain actionable insights to drive growth, stay ahead of the competition and deliver exceptional experiences.
Our team of experts are your team of experts
Explore and learn with our resources
Smart content management
Surprise and delight customers with iconic content everywhere, all the time.
- Preview in-context before publishing
- Unlock the power of your teams with workflow and scheduling
- Keep it compliant with built-in DAM
Personalized experiences
Nurture customers with personalized experiences at every opportunity.
- Omnichannel customer targeting
- Link customer data platforms to leverage audience insight
- Integrate artificial intelligence driven hyper-personalization
Real-time conversations
Convert visitors into buyers with conversational experiences, contextual content and a human touch.
- Guide customers through their buying journey using video shopping, chatbot, live chat and more
- Manage all calls and gain insights into interactions from web to contact center
- Prioritize contacts and let high-value users talk to real people, to maximize ROI
Inspirational commerce
Grow your business by connecting the buying journey and converting sales.
- Built-in connectors for Salesforce, SAP, HCL, Elastic Path, Spryker and more
- Integrate live product feeds at a global scale
- Turn rich media into one click shoppable content
