Get to know CoreMedia with a personal introduction from an expert.
What you’ll get
- Explore key features relevant to you
- See how businesses like yours have grown with CoreMedia
- Guidance on changing platforms like a pro
Orchestrate and optimize customer journeys with CoreMedia
CoreMedia’s solutions tailor unique journeys for every customer’s needs.
What is Customer Journey Orchestration?
Customer Journey Orchestration involves seamlessly coordinating customer experiences across various channels in real-time. It entails understanding individual customer needs and preferences to guide them through a personalized journey with a brand. Through Customer Journey Orchestration, companies can deliver greater value, encourage interaction, and ultimately foster stronger relationships with their audiences.
Benefits of Customer Journey Orchestration
Customer journey orchestration offers many benefits for businesses, including increased customer satisfaction and loyalty, improved operational efficiency, more insights for data-driven decision-making, and higher revenue growth. By handling customer service gaps, teams can resolve issues more effectively, leading to happier customers. Additionally, better communication across campaigns and channels ensures consistent messaging and experiences across platforms. Customer Journey Orchestration also allows to deliver highly personalized experiences and real-time messaging, fostering stronger relationships and increasing cross-team efficiency. Having access to more data enables teams to identify trends and personalize the customer experience, ultimately improving performance and increasing customer lifetime value.
How does CoreMedia customize individual journeys?
CoreMedia tailors customer journeys through seamless cross-channel automation, real-time personalization, and intelligent workflows. Whether crafting email campaigns, sending SMS, engaging through social messaging apps, or making calls and push notifications, CoreMedia equips businesses with the tools to connect with their audience anywhere. This enables automated customer journeys, tailoring every next step to each individual’s needs. Leveraging the power of customer data, CoreMedia delivers personalized experiences across multiple journey steps, ensuring the right information reaches the right customer at the right time, ultimately driving growth.
Our team of experts are your team of experts
Explore and learn with our resources
Smart content management
Surprise and delight customers with iconic content everywhere, all the time.
- Preview in-context before publishing
- Unlock the power of your teams with workflow and scheduling
- Keep it compliant with built-in DAM
Personalized experiences
Nurture customers with personalized experiences at every opportunity.
- Omnichannel customer targeting
- Link customer data platforms to leverage audience insight
- Integrate artificial intelligence driven hyper-personalization
Real-time conversations
Convert visitors into buyers with conversational experiences, contextual content and a human touch.
- Guide customers through their buying journey using video shopping, chatbot, live chat and more
- Manage all calls and gain insights into interactions from web to contact center
- Prioritize contacts and let high-value users talk to real people, to maximize ROI
Inspirational commerce
Grow your business by connecting the buying journey and converting sales.
- Built-in connectors for Salesforce, SAP, HCL, Elastic Path, Spryker and more
- Integrate live product feeds at a global scale
- Turn rich media into one click shoppable content
