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What you’ll get
- Explore key features relevant to you
- See how businesses like yours have grown with CoreMedia
- Guidance on changing platforms like a pro
Orchestrate CX with CoreMedia's personalization engine
CoreMedia Journeys ensures every customer receives personalized content at the right time and channel with automation and data-driven insights.
What is Customer Journey Orchestration?
Customer journey orchestration coordinates customer experiences across channels in real time. It leverages AI personalization and automation to adapt journeys based on individual behavior and preferences.
Deliver greater value, encourage interaction, and ultimately foster stronger relationships with our customer experience platform.
What are the benefits of customer journey orchestration?
Benefits include higher customer satisfaction, loyalty, improved operational efficiency, and revenue growth. Real-time orchestration delivers consistent messaging and personalized web experiences across channels, at scale.
How does CoreMedia' customer experience platform customize individual journeys?
CoreMedia tailors customer journeys through seamless cross-channel automation, real-time personalization, and intelligent workflows.
CoreMedia uses AI personalization and centralized data to tailor each step, from emails and SMS to social messaging, or making calls and push notifications, CoreMedia equips businesses with the tools to connect with their audience anywhere. This results in content personalization that matches customer needs, ultimately driving growth.
Our team of experts are your team of experts
Explore and learn with our resources
Content Management
Create highly engaging content for all channels, regions and languages - turbocharged by AI.
- Create, edit, and publish instantly to every channel, any time
- Automate operational content tasks with CoreMedia KIO AI
- Maintain quality and compliance with localization and governance tools.
Personalization & Experimentation
Deliver personalized experiences that adapt to each user – powered by data, insights and ongoing optimization.
- Combine content, data, and AI to tailor every interaction
- Keep user profiles up to date with behavioral and transactional data
- Test, learn, and optimize with A/B experiments to increase ROI.
Marketing Automation
Automate and orchestrate campaigns across every channel – turning data into timely, relevant messages.
- Plan and launch omnichannel journeys powered by lead scoring
- Automate outreach via email, SMS and digital ads integrations
- Keep your marketing relevant from the first touch to conversion.
Customer Engagement
Turn visitors into loyal customers with conversational, human-centered experiences.
- Engage instantly via chatbots, live chat, click-to-call, video shopping and more
- Blend digital and human interactions to reduce friction and build trust
- Empower agents with AI-driven insights
