header-mobile-bg

Top searches

Navigating the future: Maximizing the top 7 trends in customer experience

Digital transformation drives business success and staying ahead of the curve is crucial. This white paper serves as a visionary guide, compelling readers to reevaluate their strategies, technologies, and partnerships for the coming year, while artificial intelligence (AI) expands at unmatchable speeds. It explores seven transformative trends in customer experience (CX) that are reshaping industries and provides a subsequent roadmap for organizations to thrive in this rapidly evolving arena.

Get the white paper
Screenshots white paper
What you can expect

Research on 7 transformative CX trends
that are reshaping industries

A roadmap that guides decision-makers
in translating the insights from these trends into tangible actions

Innovative CX use cases 
from the world’s leading global brands

"60% of consumers say they'll become repeat customers after a personalized shopping experience"

 

"74% of customer service professionals believe conversational AI chatbots positively impact customer satisfaction"

 

"82% of customers want a seamless blend of digital and human interactions"

 

White Papers & E-books

Get the white paper

Leave your details and we'll send you the full report on the top 7 trends in customer experience.

A guide to scaling your multilingual brand: Powered by AI, automation and smart localization workflows

Brands that get localization right will reap the benefits of globalization. Discover how AI and automation drive strategic content localization for scalable business growth, with this white paper.

Get the white paper
2023_Content-Localization-Strategy_WP_sneakpeak_transparent

Revolutionizing customer-centric solutions with AI-powered advanced personalization

In this collaborative piece with CMSWire, we explore how a mature personalization strategy and seamless AI-human interaction create a customer-centric approach, improving digital customer experiences.

Get the white paper
CM_CMSWire_WP_AI-Powered-Advanced-Personalization_LPHero_transparent

Bridging technology and human connection for increased sales and lasting loyalty

This collaborative e-book with CMSWire helps businesses bridge the gap between technology and human connections. Discover the key to nurturing lasting customer relationships.

Get the e-book
CM_CMSWire_Ebook_Driving-CX-Excellence_LPHero_transparent

Role based benefits

Marketer

What if you could launch campaigns instantly across 150 countries in 40 languages - driving conversions with personalized experiences powered by real-time data and insights?

  • Easily coordinate global campaigns across teams via one central interface
  • Use powerful translation workflows to stay on top of localization needs
  • Integrate AI driven hyper-personalization and dynamic content to optimize in real-time
  • Boost conversions with dynamic, guided experiences like video shopping, chatbots, and live chat

Director eCommerce

What if you could convert 50% or more of your website visitors into paying, repeat customers?

  • Move into high-velocity marketing to react immediately to trends
  • Orchestrate multi-experiences that merge content and commerce
  • Ensure brand consistency across all touchpoints with less manual work

Editor

What if you could reduce your time-to-web for new content from weeks to hours or even minutes with the help of AI?

  • Create, optimize and translate content faster with AI
  • Launch your new site on CoreMedia Content Cloud in just 8 weeks
  • Create regionalized campaigns in hours instead of weeks
  • Make and publish changes instantly - no need to wait for overnight replication

Developer

What if you could quickly connect your content platform to over 150 of the world's leading third party apps?

  • Connect to all leading eCommerce and Marketing platforms
  • One centralized UI for streamlined collaboration between teams
  • Easily integrate additional third-party apps with our Hubs API

Call Center Manager

What if your agents could effortlessly manage every customer interaction - voice, video, chat, and social - with real-time insights right at their fingertips?

  • Handle customer interactions from multiple channels through a single, user-friendly interface
  • Leverage advanced AI for real-time sentiment analysis and proactive engagement
  • Prioritize high-value contacts, routing them to the best available agents for a tailored experience
  • Enhance customer journeys with dynamic conversational tools like video calls, chatbots, and live chat, delivering the right support at the right time
2024 EcoVadis Silver Sustainability Rating
ISO Certification for CoreMedia
CIO Review Digital Experience Platform of the Year 2024