header-mobile-bg

Top searches

CoreMedia CX Consumer Study 2024: The Three Key Pillars of Customer Experience

Discover how businesses are adapting to meet the evolving demands of digital commerce in our latest study. With insights from 2,535 respondents across Germany, France, Italy, the UK, and the USA, learn how businesses leverage data and AI to provide personalized, seamless experiences with a human touch. 

Download the white paper now to explore key findings and strategies for success in the digital era.

Get the white paper
CX Study image
What you'll find:

What customers expect in their customer journey

How businesses can leverage the benefits of the human touch to address inefficiencies in customer support

4 strategies for a better, more human customer experience

"Individual support by a human adviser enables the customer experience to be personalized in depth, which goes far beyond what automated systems can achieve. This enables businesses to address individual customer requirements and offer tailor-made solutions.”

Sören Stamer, Co-founder and CEO of CoreMedia

"64% of consumers consider that personal interaction with a human advisor increases their trust in the brand and would like to more of it from companies online in the future."

"30% of customers will shop at another provider if product recommendations during the purchasing process are not individually tailored to them."

White Papers & E-books

Get the white paper

Leave your details and we'll send you the full study.

Revolutionizing customer-centric solutions with AI-powered advanced personalization

In this collaborative piece with CMSWire, we explore how a mature personalization strategy and seamless AI-human interaction create a customer-centric approach, improving digital customer experiences.

Get the white paper
CM_CMSWire_WP_AI-Powered-Advanced-Personalization_LPHero_transparent

Bridging technology and human connection for increased sales and lasting loyalty

This collaborative e-book with CMSWire helps businesses bridge the gap between technology and human connections. Discover the key to nurturing lasting customer relationships.

Get the e-book
CM_CMSWire_Ebook_Driving-CX-Excellence_LPHero_transparent

Role based benefits

Marketer

What if you could launch campaigns instantly across 150 countries in 40 languages - driving conversions with personalized experiences powered by real-time data and insights?

  • Easily coordinate global campaigns across teams via one central interface
  • Use powerful translation workflows to stay on top of localization needs
  • Integrate AI driven hyper-personalization and dynamic content to optimize in real-time
  • Boost conversions with dynamic, guided experiences like video shopping, chatbots, and live chat

Director eCommerce

What if you could convert 50% or more of your website visitors into paying, repeat customers?

  • Move into high-velocity marketing to react immediately to trends
  • Orchestrate multi-experiences that merge content and commerce
  • Ensure brand consistency across all touchpoints with less manual work

Editor

What if you could reduce your time-to-web for new content from weeks to hours or even minutes with the help of AI?

  • Create, optimize and translate content faster with AI
  • Launch your new site on CoreMedia Content Cloud in just 8 weeks
  • Create regionalized campaigns in hours instead of weeks
  • Make and publish changes instantly - no need to wait for overnight replication

Developer

What if you could quickly connect your content platform to over 150 of the world's leading third party apps?

  • Connect to all leading eCommerce and Marketing platforms
  • One centralized UI for streamlined collaboration between teams
  • Easily integrate additional third-party apps with our Hubs API

Call Center Manager

What if your agents could effortlessly manage every customer interaction - voice, video, chat, and social - with real-time insights right at their fingertips?

  • Handle customer interactions from multiple channels through a single, user-friendly interface
  • Leverage advanced AI for real-time sentiment analysis and proactive engagement
  • Prioritize high-value contacts, routing them to the best available agents for a tailored experience
  • Enhance customer journeys with dynamic conversational tools like video calls, chatbots, and live chat, delivering the right support at the right time
2024 EcoVadis Silver Sustainability Rating
ISO Certification for CoreMedia
CIO Review Digital Experience Platform of the Year 2024