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CX Maturity Model: Your step-by-step guide to achieving excellence in CX

Customer Experience (CX) is the new competitive edge and being average won’t cut it. Stand out with the CoreMedia CX Maturity Model, a five-stage framework designed to help your brand uncover growth opportunities, implement impactful solutions and create a roadmap for delivering exceptional, global experiences.

Ready to elevate your CX strategy? Explore the model now and start your journey to CX excellence!

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CX Maturity Model
Our CX Maturity Model helps you to:

Find gaps and identify growth potential

Pick solutions that drive impact for your business

Launch a plan to get you there

"30% of consumers state that if product recommendations aren’t personalized, they’re more likely to buy elsewhere."

CoreMedia CX Study

"For customers who use live chat prior to making a purchase, there is a 10% increase in average order value, a 48% increase
in revenue per chat hour and a 40% conversion rate."

Forrester

"58% of B2B marketers reported increased sales and revenue thanks to content marketing — and effective content marketing starts with a reliable CMS."

Content Marketing Institute

"64% of consumers think that the human aspect of the online customer experience is neglected by businesses."

CoreMedia CX Study
White Papers & E-books

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CX Maturity: Where does your business stand?

Take our quiz now!

Are you just starting out or already leading the way? Take our quiz to pinpoint your company’s digital maturity and gain actionable insights to drive growth, stay ahead of the competition and deliver exceptional experiences.

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Bridging technology and human connection for increased sales and lasting loyalty

This collaborative e-book with CMSWire helps businesses bridge the gap between technology and human connections. Discover the key to nurturing lasting customer relationships.

Get the e-book
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Role based benefits

Marketer

What if you could launch campaigns instantly across 150 countries in 40 languages - driving conversions with personalized experiences powered by real-time data and insights?

  • Easily coordinate global campaigns across teams via one central interface
  • Use powerful translation workflows to stay on top of localization needs
  • Integrate AI driven hyper-personalization and dynamic content to optimize in real-time
  • Boost conversions with dynamic, guided experiences like video shopping, chatbots, and live chat

Director eCommerce

What if you could convert 50% or more of your website visitors into paying, repeat customers?

  • Move into high-velocity marketing to react immediately to trends
  • Orchestrate multi-experiences that merge content and commerce
  • Ensure brand consistency across all touchpoints with less manual work

Editor

What if you could reduce your time-to-web for new content from weeks to hours or even minutes with the help of AI?

  • Create, optimize and translate content faster with AI
  • Launch your new site on CoreMedia Content Cloud in just 8 weeks
  • Create regionalized campaigns in hours instead of weeks
  • Make and publish changes instantly - no need to wait for overnight replication

Developer

What if you could quickly connect your content platform to over 150 of the world's leading third party apps?

  • Connect to all leading eCommerce and Marketing platforms
  • One centralized UI for streamlined collaboration between teams
  • Easily integrate additional third-party apps with our Hubs API

Call Center Manager

What if your agents could effortlessly manage every customer interaction - voice, video, chat, and social - with real-time insights right at their fingertips?

  • Handle customer interactions from multiple channels through a single, user-friendly interface
  • Leverage advanced AI for real-time sentiment analysis and proactive engagement
  • Prioritize high-value contacts, routing them to the best available agents for a tailored experience
  • Enhance customer journeys with dynamic conversational tools like video calls, chatbots, and live chat, delivering the right support at the right time
2024 EcoVadis Silver Sustainability Rating
ISO Certification for CoreMedia
CIO Review Digital Experience Platform of the Year 2024