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How AI is changing DX

How AI is changing the digital experience

Last week, we made four predictions for the future of software in 2023. Today, we’ll take a closer look at our first prediction – increased artificial intelligence (AI) automation. Emerging generative AI services will certainly dominate the landscape of digital experience throughout 2023 and beyond. With AI being used to develop better, more personalized recommendations and to automate simple tasks, the possibilities for a new standard in customer experience are endless. 

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Sera Filiz


4 Predictions for the future of software in 2023

As technology continues to evolve, so too does software. From cloud computing to AI-driven automation, new technologies are revolutionizing the way businesses operate. Today, we’ll take a look at four predictions for the future of software in 2023 and explore how they could potentially change the way we do business in the year ahead and beyond. 

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Sera Filiz

Handshake Roboter

Recommended Read #9: Conversational Commerce

Artificial Intelligence (AI), chatbots, and voice interfaces have moved from the realm of science fiction to become a part of our everyday routine - whether we’re shopping online, getting customer support, or just trying to locate a good cup of coffee in an unfamiliar city.

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Doug Heise

Shoptalk 2018 Salesforce

A Tale of Two Shows

The annual convention calendar for retailers was once a wild and wooly landscape full of shows both big and small – most with the word “Shop” in their title.

Many of those shows still exist, but few can rival the two leading players: the (awkwardly named) stalwart, the National Retail Federation's (NRF) Big Show, and the hip upstart, Shoptalk.

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Doug Heise

Robot Retail

Seven Ways A.I. Will Impact Retail

Is the beginning of widespread Artificial Intelligence (AI) finally here? Seemingly every day brings some big announcement, from breakthrough findings in ALS research generated by AI data mining to AI-powered phone calls that sound convincingly human (Google’s Duplex).

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Don Hoffman

AI Robot

Recommended Read: Retail Reimagined through AI

Over the past year, the pace of AI-related innovation has increased significantly. AI-powered “smart assistants” are handling product recommendations in online stores, helping practitioners with repetitive tasks, and autonomously creating personalized experiences. Behind the scenes, AI technologies have become essential in the monitoring of data centers and in the prevention of increasingly sophisticated cyberattacks.

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Doug Heise

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