header-mobile-bg

Recommended Read #10: Experiential In-Store Experiences

Here at CoreMedia we talk a lot about how brands can deliver great online experiences. But part of our bigger vision is enabling retailers to deliver great in-store experiences as well. And this is a very hot topic right now, as retailers rush to provide their customers – particularly millennials – with not just products to purchase but also experiences to savor (and share).

Here at CoreMedia we talk a lot about how brands can deliver great online experiences. But part of our bigger vision is enabling retailers to deliver great in-store experiences as well. And this is a very hot topic right now, as retailers rush to provide their customers – particularly millennials – with not just products to purchase but also experiences to savor (and share). So retailers everywhere are experimenting with transforming their brick and mortar stores into real experiences using digital technology. Whether you call it "immersive retail," "experiential retail," or even "retailtainment" it's definitely a trend that's here to stay.

As part of our ongoing recommended read series we've rounded up the best articles on this topic. First, an analysis from Forbes that gets to the heart of the matter: how brands can use technology to win at customer experience. It's an intriguing piece that makes the case that experiences are not just ancillary to the product, they're actually going to become the product.

Next, the South China Morning Post offers a look at some of the captivating things luxury brands are doing in the name of immersive retail, from Tiffany & Co.'s high-end perfume vending machine in London to Cartier's pop-up gallery to celebrate its Tank collection in Tokyo. Storefront Magazine provides more insights with an article that details seven success studies, including one of our favorite brands Farfetch, the wildly successful luxury eCommerce portal.

Business Insider takes a look at the latest opening of Amazon's game changing cashier-less store, Amazon Go, which just opened its latest outlet in downtown San Francisco. Technology that was eye-opening last year – the "just walk out" concept, which uses cameras, sensors and apps to track purchases – is rapidly becoming commonplace.

Digital Commerce 360 (via Bloomberg) has an in-depth piece about the fashion retailer Zara's new flagship store in London, which is chock-full of virtual reality (VR) technology, including a floor-to-ceiling hologram-enabled mirror. Digiday has a similar article spotlighting the VR and augmented reality (AR) innovations taking place at The Container Store in Dallas, where shoppers can upload photos and videos of the rooms of their home and reorganize them using the store's interactive digital displays.

Always on the cutting edge of marketing, Nike recently unveiled a brand-new concept store in Los Angeles (Nike by Melrose) designed and stocked entirely based on customer interaction data from the surrounding area. Nike's VP of digital products, Michael Martin, says the idea is to "show and flow new products which will be rotated super fast, bi-weekly, into the stores so that customers can keep coming back." Fast Company has all the details.

And finally, the industry website TotalRetail provides a detailed analysis of how a true omnichannel model – nicknamed "brick and tech" – will eventually blend the best of the online and offline worlds: both entertaining and educational, immersive and interactive, as well as curated to help prevent choice overload.

Happy reading!

Don Hoffman

Don Hoffman

Introducing In-Preview Editing for CoreMedia Content Cloud

Introducing In-Preview Editing for CoreMedia Content Cloud

Edit content directly in the preview with the In-Preview Editing Extension — no tab switching, no guesswork. Just fast, intuitive updates that...
Sebastian Buettner profile

Sebastian Büttner

LLMs changed the rules of search How to succeed in Generative Engine Optimization (GEO) with CoreMedia

LLMs changed the rules of search: How to succeed in Generative Engine Optimization (GEO) with CoreMedia

Search optimization isn’t about climbing rankings anymore. It is about being part of an AI-generated answer.
Digital accessibility is no longer optional_article

Digital accessibility is no longer optional: How the European Accessibility Act redefines inclusion

Starting in June 2025, the European Accessibility Act (EAA) will come into force across the European Union, setting minimum accessibility...
Mariana Gaspar

Mariana Gaspar

Soeren presentation at connect 2025

Is your CX as smart as you think? Sören Stamer on leading the intelligent CX revolution

At CoreMedia Connect & Partner Engage 2025, CoreMedia’s CEO and Co-Founder Sören Stamer took the stage with a bold promise: to challenge...
Mariana Gaspar

Mariana Gaspar

Connect and Partner Engage 2025

The Intelligent CX Revolution: Highlights from Connect & Partner Engage 2025

On May 15, 2025, digital innovators, business leaders and strategic partners met at the Kehrwieder Theater in Hamburg for CoreMedia’s annual...
Mariana Gaspar

Mariana Gaspar

Customer profiles: How to build and use them for smarter personalization

Customer profiles: How to build and use them for smarter personalization

Why do some brand interactions feel effortless, like they were made just for you, while others fall flat? The answer often lies in how well a...
Mariana Gaspar

Mariana Gaspar

CoreMedia now

29 years of CoreMedia: A story of curiosity, code and (a little) chaos

From a tiny corner office with green floors and controversial furniture to powering digital experiences for the world’s leading brands.
Mariana Gaspar

Mariana Gaspar

Enhancing digital experiences with location-based personalization

Enhancing digital experiences with location-based personalization

People are tired of one-size-fits-all marketing. These days, they expect brands to know them and to understand what they like, need and care about.
Sebastian Buettner profile

Sebastian Büttner

CoreMedia Girls Day 2025 Feature

Empowering the next generation of women in tech: Celebrating Girls' Day at CoreMedia

Our Hamburg office was buzzing with energy because it was Girls' Day today! This nationwide event gives teenage girls the chance to discover...
white female barbara eigner

Barbara Eigner

The hidden costs of cloud dependence_Why your CMS hosting choice matters

The hidden costs of cloud dependence: Why your CMS hosting choice matters

Moving everything to the cloud has been advertised as a no-brainer for years. Many organizations have defaulted to hyperscalers, U.S. cloud...
Soeren Stamer ceo white male glasses

Sören Stamer