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Empowering Buderus with a Next-Gen Content Platform.

Bringing Buderus into a new era of user experience for both end customers and dealer partners. 

25

external systems connected 

500+

coordinated automated tests 

40K

registered business partners gaining access to the B2B portal 

Relaunching Buderus

Buderus as a part of  Bosch Home Comfort Group, was faced with the challenge of an aging Content Management System (CMS) that had reached the end of its product lifecycle. The company recognized the need for a modernized web portal that would not only meet the growing demands for operational efficiency and security but also leverage the opportunity presented by the end of CMS support. In response, Buderus engaged Telekom MMS to develop a future-proof CMS solution. 

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Buderus desktop mobile site page screenshot

Empowering the digital future

The existing Buderus web portal, serving markets in Germany, Austria, and Luxembourg, was technologically outdated, and the impending end of CMS support posed serious threats to increasing performance, reliability and security standards. Transitioning to a new CMS was a complex endeavor, given Buderus's extensive user base, which included end customers and over 40,000 registered dealers regularly accessing the web portal. Recognizing this complexity, Buderus chose not only to migrate from the old to the new system but to invest in building a modern CMS that would enhance its brand's strength and offer integration and scalability options for seamless interaction with end customers and dealers while simplifying content management, operations and testing processes. 

A transformative journey

To establish a robust foundation for the web portal redevelopment, Buderus turned to CoreMedia, an Enterprise Content Management System designed for tailored communication with both end customers and dealer partners. This choice not only ensured investment security but also future-proofed the platform. Additionally, transitioning to the Bosch Azure Cloud allowed Buderus to meet the stringent operational and security requirements set by the parent company. 

As an integral part of the transformation journey, Buderus unveiled a cutting-edge B2B portal to digitalize processes and bring all partner information under one roof. This portal provides over 40,000 registered dealers with seamless access to a suite of customized tools, training, and information, all integrated with Bosch login functionality. By providing easy access to the necessary information to effectively sell to end customers, successfully install systems, and provide ongoing maintenance, installers and heating companies are empowered to excel in their roles. Advanced personalization tools and multiple partner access levels within the platform enable editors to fine-tune content and incentives, such as raffles or competitions, to cater specifically to individual partners or job roles. 

Telekom MMS, with its agile project management approach, handled the content migration to CoreMedia, including training for administrators and editors. An identity management system was introduced to regulate roles and access rights for dealer partners on the new web portal. To align with its brand promise, the project team paid close attention to corporate design guidelines, design quality, consistency, accessibility, and responsive design. Successful integration of over 25 external systems and Bosch applications further demonstrated their commitment to a seamless experience. 

With such a vast number of integrations, continuous monitoring, testing and deployments became essential. Over 500 coordinated test cases were fully automated and executed nightly as part of a comprehensive regression testing strategy. The system's performance and security were also highly automated to maintain optimal functionality. 

Buderus solar panels
Buderus heating system

Tangible outcomes

After 10 months of intense project work, the new Buderus website went live, featuring an optimized design, concise content, enhanced visuals and new tools. The user experience was significantly improved for all target groups, contributing to higher customer satisfaction. This was a result of the consistent application of user experience methods during the development of Buderus's online presence. Additionally, a strong focus on search engine optimization promises a higher ranking in search results. 

The new Content Management System provides a modern and intuitive platform for editorial work, making the lives of editors significantly easier. The project team also reworked and optimized content guidelines and the Buderus Style Guide to facilitate a unified brand appearance and improved internal workflow. 

Further benefits arose from software development, testing, and operation in the cloud environment, streamlining the integration of new features and applications through full automation. This simplified portal management, increased efficiency, and enhanced transparency of development costs, which Buderus found to be significantly lower than those associated with software development in a traditional IT environment. 

In conclusion, Buderus's journey to relaunch its web portal through CoreMedia, alongside Telekom MMS, demonstrates how a forward-thinking approach can empower a brand, streamline operations, and enhance user experiences. The successful transition to a modern content platform not only ensures current requirements but also provides a scalable foundation for future growth and the growing demand of consumers and partners. 

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