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What you’ll get
- Explore key features relevant to you
- See how businesses like yours have grown with CoreMedia
- Guidance on changing platforms like a pro
Seamless omnichannel integration with Smart Windows
Deliver real-time product recommendations within a single contact window. Enhance customer experience and boost sales.
What is a Smart Window?
A Smart Window is a CoreMedia solution that integrates omnichannel content strategy with eCommerce intelligence. It enables agents to engage customers via text, video, or calls, offering real-time product recommendations within a dynamic overlay.
Which channels does Smart Windows integrate with?
Content personalization powers Smart Windows to integrate with Live Chat, Video Call, and Click-to-call—ensuring seamless content delivery across channels.
Why does it create an exceptional customer experience?
Smart Windows use segmentation intelligence to target high-value users, boosting satisfaction and ROI. AI personalization delivers an all-in-one shopping journey, guiding customers from recommendations to checkout.
Our team of experts are your team of experts
Explore and learn with our resources
Smart content management
Surprise and delight customers with iconic content everywhere, all the time.
- Preview in-context before publishing
- Unlock the power of your teams with workflow and scheduling
- Keep it compliant with built-in DAM
Personalized experiences
Nurture customers with personalized experiences at every opportunity.
- Omnichannel customer targeting
- Link customer data platforms to leverage audience insight
- Integrate artificial intelligence driven hyper-personalization
Real-time conversations
Convert visitors into buyers with conversational experiences, contextual content and a human touch.
- Guide customers through their buying journey using video shopping, chatbot, live chat and more
- Manage all calls and gain insights into interactions from web to contact center
- Prioritize contacts and let high-value users talk to real people, to maximize ROI
Inspirational commerce
Grow your business by connecting the buying journey and converting sales.
- Built-in connectors for Salesforce, SAP, HCL, Elastic Path, Spryker and more
- Integrate live product feeds at a global scale
- Turn rich media into one click shoppable content
