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Blockchain and Content Management

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Jochen Toppe

This is not another boring blockchain article. At least I hope not.

Everyone is talking about blockchain, and there are many organizations experimenting with the technology, setting up internal think tanks or at least small teams to evaluate the technology. At the J. Boye CMS Expert group, we’ve been talking a lot about how this might impact the CMS ecosystem. But has anyone come up with the killer use case yet?

What is Blockchain?

Blockchain is not the same as Bitcoin or any other cryptocurrency, even if that’s its origin. It’s an architecture that distributes a common ledger across multiple servers on the internet in a highly secure fashion.

Let’s take an example. Think of a bank. A bank is a central authority that manages money and stores the ledger (i.e. all bank accounts and the individual transactions) on some sort of central server, like a big database. You trust them to keep your money safe and ensure that everything is taken care of in a secure fashion. In a blockchain world, there is no bank, no central authority. The ledger is encrypted and distributed across hundreds of servers, and the blockchain takes care of making this highly secure. Here’s a great article about this if you want to learn how this works in depth.

Trust.

This is the most important concept for blockchain. The technology works really well when you can decentralize trust, rather than trusting a central authority (like a bank, government, etc). That’s why cryptocurrencies are so popular, albeit they are — by definition — completely unregulated. Let’s dive into this a little further.

One use case that has been thrown around a lot is digital rights management. Managing digital rights of images or videos, for example - tracking the views, and being able to revoke rights - appears like a decent fit for Blockchain.

Kodak has tried exactly that with KodakCoin. Sure, their stock went up 200% after the announcement (markets are silly), but is this a good idea? As a platform for digital rights management of photography, it is supposed to track usage and — via the coin — ensure that artists are being paid. Besides some obvious issues with this, as the New York Times points out, the biggest problem is that it doesn’t get the “trust factor” right.

With a cryptocurrency, the consumers of the technology don’t trust a central authority (i.e. the bank), and exchange funds and speculate in a completely decentralized and unmonitored yet secure environment. With digital rights management, the central authority (the rights holder or broker, in this case Kodak) doesn’t trust the consumers and wants to monitor them. I doubt this will see adoption.

Other great use cases for the technology— sadly not related to content — include anything that involves the trust factor as well as anything that closes contracts between parties. This includes legal negotiations, real-state transactions, insurance, etc. The list is long. Even tracking the movement of goods in supply chains appears to be a great match for the technology, eliminating bureaucracy and paperwork.

What about content related use cases though?

Fake News

“Fake News” is a topic that won’t go away any time soon. Likely it will get worse, as outlined by this great article in the Atlantic titled “The End of Reality.”

It's clear that Facebook has failed to adequately address this issue. Not only did they neglect the fact that they are the sole gateway to information for billions of people around the globe, they openly let anyone post anything, from established news outlets to Russian hackers, and let these sources target their audiences based on their data.

But why would you trust a central authority to manage access to content?

With Blockchain, authentic news articles could be posted and not be altered due to the security of the blockchain. The European Commission is experimenting with this, claiming that:

“Innovative technologies, such as blockchain, can help preserve the integrity of content, validate the reliability of information and/or its sources, enable transparency and traceability, and promote trust in news displayed on the Internet. This could be combined with the use of trustworthy electronic identification, authentication and verified pseudonyms…”

Some companies are starting to build businesses around this idea (another good article on the topic from Wired “The Blockchain Solution to our Deepfake Problems”).

We’d love to see Blockchain lead to a more open and trusted flow of real information. Watch out for more…

 

Stage 1: Fragmented: Multiple Channels

You’re a digital dinosaur!

You have a beautiful website, but with fragmented digital experiences, you run the risk of extinction.

It’s time to evolve.

Your audiences want a seamless experience, no matter what's happening behind the scenes. When your experience is different or difficult, it’s important to start with the basics, such as cultivating a holistic approach to online digital experiences. Realign your teams, platforms, processes, goals, and metrics around a comprehensive view of the online experience. Focus on the end-to-end customer journey cutting across channels, desktop and mobile.

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Stage 2: Integrated: Multiple channels

You’re a fish!

Signs of exciting life are starting to form. Your DX is responsive and adaptive but it’s not quite personalized yet.

Keep swimming!

The integration of your brand content across every touchpoint (website, online store, social media, emails, apps, point of sale) creates immersive experiences. These flagship sites combine content-rich brand experiences with immediate conversion capabilities. Business teams and marketing are closely aligned. However, while the digital experience is responsive and adaptive, it’s not yet personalized.

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Stage 3: Instant: Global expansion

You’re a crocodile!

You’re taking it global. Speed and scalability are key and just like a crocodile, you’re fast…but you’re clumsy.

Oh snap!

In this stage, the online digital experience becomes completely dynamic. You need content that is global, yet relevant, with plenty of local insights: Who is the user? Are they using a mobile phone? Is it raining where they are? Is it snowing? If it is, maybe they need warm, waterproof boots. All of this contextualized information creates a better user experience. With one global orchestration, you’re able to adapt everything, in whatever country or language you choose – while keeping turnaround times low. So keep evolving.

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Stage 4: Dynamic: Real time personalization

You’re a lion!

You’re reaching more customers in more countries and languages than ever before, and now you’re finally hunting and collecting info with precision.

But you can do more to keep your brand roaring!

As you graduate to the Instant level, you’re able to rapidly update everything - not just in one language and for one country, but in 20 languages and for 100 countries. Speed and scalability are key, driven by the need to roll out global campaigns in all languages and all touchpoints and make updates in minutes or hours, not weeks. But there’s still more to do to reach nirvana.

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Stage 5: Immersive: Elevated experiences

You’re Captain Content!

You’ve done it! You have opposable thumbs AND you’re saving the world with your seamless, elevated customer experiences.

You're a superhero in the digital space.

Your digital world and your physical world are blending together in the most complementary way possible. When shoppers visit your store, they’ll be greeted with their pre-selected products. Language changes dynamically depending on country of origin – it's like the whole store was set up just for your one specific customer.

In this final stage, your customer experience is truly immersive and superior, and your flagship store merges your physical and digital world into one, with a truly personalized individual experience.

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