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Cloud Contact Center

Call Transcription & AI Contact Classification in one customer experience platform

AI personalization revolutionizes contact centers with CoreMedia’s advanced call transcription and AI contact classification tools.

Our customer experience platform introduces a new era of AI-powered voice and analytics tools. Automatically convert voice to text and generate content via our AI personalization tools. Revolutionize contact classification and enhance agent productivity by leveraging generated transcriptions to categorize interactions and gain valuable insights. This solution uses advanced speech-to-text technology, enabling you to uncover hidden patterns and trends, empowering informed decisions and optimized interactions.

With CoreMedia, you’ll transform your contact center operations and deliver on your omnichannel content strategy to create exceptional experiences that keep customers coming back for more.

 

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Build efficient, consistent and scalable experiences in your contact center with our unified customer experience platform

Boost your business with AI-powered voice and analytics tools. Create seamless AI personalization for exceptional customer experiences.

Build efficient, consistent and scalable experiences in your contact center with our unified customer experience platform

Transform phone call conversations into searchable, referenceable text data. Establishing a foundation for AI-powered interpretation and analytics, and lay the groundwork for true AI personalization to engage customers.

Build efficient, consistent and scalable experiences in your contact center with our unified customer experience platform

Personalized web experiences minimize the time and effort needed to resume contacts. Identify opportunities while ensuring quality checks.

Build efficient, consistent and scalable experiences in your contact center with our unified customer experience platform

AI driven personalization assesses the mood of a customer by analyzing its transcript. Identify sentiments and optimize a responsive approach with our customer experience platform.

Build efficient, consistent and scalable experiences in your contact center with our unified customer experience platform

Automatically categorize each contact into predefined types. Enhance conversion strategies and effectiveness with AI personalization marketing.

CoreMedia’s customer experience platform contains powerful AI-powered voice and analytics tools

Automatically turns voice into text. Obtain high-quality transcriptions of your phone calls directly on Cloud Contact Center, using automatic speech recognition (ASR) mechanisms.  Dynamic content delivery done well means you retain and grow your customer relationships at scale.

Content delivery across channels eliminates the need for manual analysis of audio files. Our tools make it possible to convert generated transcriptions into a robust foundation for assessing customer needs, preferences, and behavioral patterns, empowering businesses with powerful insights to incorporate personalized web experiences. This enables enhanced efficiency through access to contact summaries, customer mood, and automatic contact classification.

CX Maturity: Where does your business stand?

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Are you just starting out or already leading the way? Take our quiz to pinpoint your company’s digital maturity and gain actionable insights to drive growth, stay ahead of the competition and deliver exceptional experiences.

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Role based benefits

Marketer

What if you could launch campaigns instantly across 150 countries in 40 languages - driving conversions with personalized experiences powered by real-time data and insights?

  • Easily coordinate global campaigns across teams via one central interface
  • Use powerful translation workflows to stay on top of localization needs
  • Integrate AI driven hyper-personalization and dynamic content to optimize in real-time
  • Boost conversions with dynamic, guided experiences like video shopping, chatbots, and live chat

Director eCommerce

What if you could convert 50% or more of your website visitors into paying, repeat customers?

  • Move into high-velocity marketing to react immediately to trends
  • Orchestrate multi-experiences that merge content and commerce
  • Ensure brand consistency across all touchpoints with less manual work

Editor

What if you could reduce your time-to-web for new content from weeks to hours or even minutes with the help of AI?

  • Create, optimize and translate content faster with AI
  • Launch your new site on CoreMedia Content Cloud in just 8 weeks
  • Create regionalized campaigns in hours instead of weeks
  • Make and publish changes instantly - no need to wait for overnight replication

Developer

What if you could quickly connect your content platform to over 150 of the world's leading third party apps?

  • Connect to all leading eCommerce and Marketing platforms
  • One centralized UI for streamlined collaboration between teams
  • Easily integrate additional third-party apps with our Hubs API

Call Center Manager

What if your agents could effortlessly manage every customer interaction - voice, video, chat, and social - with real-time insights right at their fingertips?

  • Handle customer interactions from multiple channels through a single, user-friendly interface
  • Leverage advanced AI for real-time sentiment analysis and proactive engagement
  • Prioritize high-value contacts, routing them to the best available agents for a tailored experience
  • Enhance customer journeys with dynamic conversational tools like video calls, chatbots, and live chat, delivering the right support at the right time

Our team of experts are your team of experts

Get to know CoreMedia with a personal introduction from an expert.

What you’ll get

  • Explore key features relevant to you
  • See how businesses like yours have grown with CoreMedia
  • Guidance on changing platforms like a pro
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Dynamic Content

Smart content management

Surprise and delight customers with iconic content everywhere, all the time.

  • Preview in-context before publishing
  • Unlock the power of your teams with workflow and scheduling
  • Keep it compliant with built-in DAM
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Personalized Experiences

Personalized experiences

Nurture customers with personalized experiences at every opportunity.

  • Omnichannel customer targeting
  • Link customer data platforms to leverage audience insight
  • Integrate artificial intelligence driven hyper-personalization
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Omnichannel content strategy for CoreMedia Touchpoints with AI personalization

Real-time conversations

Convert visitors into buyers with conversational experiences, contextual content and a human touch.

  • Guide customers through their buying journey using video shopping, chatbot, live chat and more 
  • Manage all calls and gain insights into interactions from web to contact center
  • Prioritize contacts and let high-value users talk to real people, to maximize ROI
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Guided Selling

Inspirational commerce

Grow your business by connecting the buying journey and converting sales.

  • Built-in connectors for Salesforce, SAP, HCL, Elastic Path, Spryker and more
  • Integrate live product feeds at a global scale
  • Turn rich media into one click shoppable content 
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Elevate your digital experiences.

Choosing a DXP is a big decision, and we’re here to help. Whether you're looking for a new CMS or want to enhance your website with engagement tools to boost conversions, we'll consult you to realize your digital ambitions.

 

CoreMedia Experience Platform

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