header-mobile-bg

Customer & Partner Support

Our support team is staffed with professionals ready, willing, and able to handle your most urgent requests. We understand how critical it is to provide fast, friendly assistance so that issues are addressed immediately. Enterprise customers can contact us 24/7.

AdobeStock_243570803

Sign Up for Online Services

Register
AdobeStock_334000017

Online Help Desk

Send in your support requests to the CoreMedia support team through the online helpdesk. All requests are addressed with total transparency with regard to both process and status.

Login to HelpDesk

CoreMedia Help Center

HelpCenter is home of the User Orientation section with useful links for customers and partners and a Knowledge Base with helpful hints from our experts for developing with CoreMedia. New products and new releases are announced here so you're always up to date.

Visit HelpCenter
CombinedLogo
Direct Contact Image

Direct Contact

Please send specifics of your issue via email so our agents can prepare for a live call.

Our support staff can be contacted directly at:
email: support@coremedia.com

AdobeStock_105109187

Product Support Lifecycle

The CoreMedia Product Support Lifecycle provides consistent and predictable support availability guidelines.

Learn more

Our team of experts are your team of experts

Get to know CoreMedia with a personal introduction from an expert.

What you’ll get

  • Explore key features relevant to you
  • See how businesses like yours have grown with CoreMedia
  • Guidance on changing platforms like a pro
white male glasses alexander cordesmeyer white female brown hair elena bertaiola

Explore and learn with our resources

Dynamic Content

Content Management

Create highly engaging content for all channels, regions and languages - turbocharged by AI.

  • Create, edit, and publish instantly to every channel, any time
  • Automate operational content tasks with CoreMedia KIO AI
  • Maintain quality and compliance with localization and governance tools.
Explore
Personalized Experiences

Personalization & Experimentation

Deliver personalized experiences that adapt to each user – powered by data, insights and ongoing optimization.

  • Combine content, data, and AI to tailor every interaction
  • Keep user profiles up to date with behavioral and transactional data
  • Test, learn, and optimize with A/B experiments to increase ROI.
Explore
Omnichannel content strategy for CoreMedia Touchpoints with AI personalization

Marketing Automation

Automate and orchestrate campaigns across every channel – turning data into timely, relevant messages.

  • Plan and launch omnichannel journeys powered by lead scoring
  • Automate outreach via email, SMS and digital ads integrations
  • Keep your marketing relevant from the first touch to conversion.
Explore
Guided Selling

Customer Engagement

Turn visitors into loyal customers with conversational, human-centered experiences.

  • Engage instantly via chatbots, live chat, click-to-call, video shopping and more
  • Blend digital and human interactions to reduce friction and build trust
  • Empower agents with AI-driven insights
Explore
Best Functionality and Features - Top Rated Content Management Systems - Best to do Business with High Performer