Get to know CoreMedia with a personal introduction from an expert.
What you’ll get
- Explore key features relevant to you
- See how businesses like yours have grown with CoreMedia
- Guidance on changing platforms like a pro
Supercharge customer engagement with predictive intelligence
NBO & NBA go beyond simple suggestions, creating seamless journeys for every customer. By harnessing AI-driven personalization, CoreMedia enables you to deliver the right content, at the right time, on the right channel, maximizing engagement and loyalty.
What is Next Best Offer (NBO)?
Next Best Offer (NBO) is a predictive, data-driven marketing strategy powered by AI personalization marketing. By analyzing browsing behavior, preferences, and past interactions, NBO enables businesses to present complementary products, upgrades, or promotions at the ideal moment. These hyper-personalized offers increase engagement, strengthen customer experience, and drive higher conversion rates.
What is Next Best Action (NBA)?
Next Best Action (NBA) extends beyond offers to optimize overall customer journeys. Using AI content personalization and predictive analytics, NBA identifies the most effective action in any given scenario, whether that’s providing proactive service, offering personalized content, or guiding customers through a complex process. With NBA, brands enhance satisfaction, loyalty, and outcomes through more meaningful real-time engagement.
Our team of experts are your team of experts
Explore and learn with our resources
Smart content management
Surprise and delight customers with iconic content everywhere, all the time.
- Preview in-context before publishing
- Unlock the power of your teams with workflow and scheduling
- Keep it compliant with built-in DAM
Personalized experiences
Nurture customers with personalized experiences at every opportunity.
- Omnichannel customer targeting
- Link customer data platforms to leverage audience insight
- Integrate artificial intelligence driven hyper-personalization
Real-time conversations
Convert visitors into buyers with conversational experiences, contextual content and a human touch.
- Guide customers through their buying journey using video shopping, chatbot, live chat and more
- Manage all calls and gain insights into interactions from web to contact center
- Prioritize contacts and let high-value users talk to real people, to maximize ROI
Inspirational commerce
Grow your business by connecting the buying journey and converting sales.
- Built-in connectors for Salesforce, SAP, HCL, Elastic Path, Spryker and more
- Integrate live product feeds at a global scale
- Turn rich media into one click shoppable content
