Get to know CoreMedia with a personal introduction from an expert.
What you’ll get
- Explore key features relevant to you
- See how businesses like yours have grown with CoreMedia
- Guidance on changing platforms like a pro
Why do you need a Cloud Contact Center solution?
It boosts digital and offline sales by providing a seamless and unified customer journey, along with effective and efficient support.
A Cloud Contact Center is a centralized communication hub hosted in the cloud, specifically designed to handle and manage all customer communications for a business, both outbound and inbound. This solution is equipped with a diverse set of cloud-based tools, empowering agents to interact with customers across various channels, including phone calls, email, live chat, social media, and more.
The infrastructure of a Cloud Contact Center is hosted in the cloud, and agents access it via the internet, where all customer communications are processed and managed through web-based interfaces. Intelligent algorithms prioritize these interactions based on factors such as agent availability, training, or interaction type, before routing them to the agents. Then, using various resources within the software, agents effectively address customer issues.
Moreover, Cloud Contact Centers utilize Voice over Internet Protocol (VoIP), eliminating the need for installing and maintaining telecom hardware. With processes occurring on the internet and resources always available, customer support can be provided from anywhere in the world, ensuring consistent accessibility and efficient service delivery from remote teams.
Cloud-based contact center solutions offer enhanced scalability and flexibility, enabling businesses to easily adjust operations in response to changing needs and peak seasons, without the complexities of updating licenses and hardware. Additionally, reduced deployment times and adaptability to remote teams make cloud solutions a more practical choice in the current business landscape.
Managed by third-party providers, Cloud Contact Centers provide lower costs and operational simplicity, eliminating the burden of handling hardware and software updates and maintenance. This allows businesses to focus on core tasks and enhance processes. Lastly, the reliability of cloud-based systems is ensured through redundant infrastructures, disaster recovery mechanisms, and expert management. Coupled with robust security measures, this positions cloud contact centers as more secure and efficient for businesses seeking agility and cost-effectiveness, compared to on-premise contact center solutions.
Our team of experts are your team of experts
What you’ll get
Surprise and delight customers with iconic content everywhere, all the time.
Nurture customers with personalized experiences at every opportunity.
Convert visitors into buyers with conversational experiences, contextual content and a human touch.
Grow your business by connecting the buying journey and converting sales.
Calculating
You’re a digital dinosaur!
You have a beautiful website, but with fragmented digital experiences, you run the risk of extinction.
It’s time to evolve.
Your audiences want a seamless experience, no matter what's happening behind the scenes. When your experience is different or difficult, it’s important to start with the basics, such as cultivating a holistic approach to online digital experiences. Realign your teams, platforms, processes, goals, and metrics around a comprehensive view of the online experience. Focus on the end-to-end customer journey cutting across channels, desktop and mobile.
You’re a fish!
Signs of exciting life are starting to form. Your DX is responsive and adaptive but it’s not quite personalized yet.
Keep swimming!
The integration of your brand content across every touchpoint (website, online store, social media, emails, apps, point of sale) creates immersive experiences. These flagship sites combine content-rich brand experiences with immediate conversion capabilities. Business teams and marketing are closely aligned. However, while the digital experience is responsive and adaptive, it’s not yet personalized.
Connect with an expertYou’re a crocodile!
You’re taking it global. Speed and scalability are key and just like a crocodile, you’re fast…but you’re clumsy.
Oh snap!
In this stage, the online digital experience becomes completely dynamic. You need content that is global, yet relevant, with plenty of local insights: Who is the user? Are they using a mobile phone? Is it raining where they are? Is it snowing? If it is, maybe they need warm, waterproof boots. All of this contextualized information creates a better user experience. With one global orchestration, you’re able to adapt everything, in whatever country or language you choose – while keeping turnaround times low. So keep evolving.
Connect with an expertYou’re a lion!
You’re reaching more customers in more countries and languages than ever before, and now you’re finally hunting and collecting info with precision.
But you can do more to keep your brand roaring!
As you graduate to the Instant level, you’re able to rapidly update everything - not just in one language and for one country, but in 20 languages and for 100 countries. Speed and scalability are key, driven by the need to roll out global campaigns in all languages and all touchpoints and make updates in minutes or hours, not weeks. But there’s still more to do to reach nirvana.
Connect with an expertYou’re Captain Content!
You’ve done it! You have opposable thumbs AND you’re saving the world with your seamless, elevated customer experiences.
You're a superhero in the digital space.
Your digital world and your physical world are blending together in the most complementary way possible. When shoppers visit your store, they’ll be greeted with their pre-selected products. Language changes dynamically depending on country of origin – it's like the whole store was set up just for your one specific customer.
In this final stage, your customer experience is truly immersive and superior, and your flagship store merges your physical and digital world into one, with a truly personalized individual experience.
Connect with an expert
