CoreMedia Support

Our support team is staffed with professionals ready, willing, and able to handle your most urgent requests. We understand how critical it is to provide fast, friendly assistance so that issues are addressed immediately. Enterprise customers can contact us 24/7.

Access to Online-Services

We are happy to provide you with access to our online-services. Please register via the "Register" button. We will get back to you promptly with your credentials for accessing our online helpdeskdocumentation and software download center.

CoreMedia AG will store your Name and E-Mail-Address („personal data“), in order to communicate with you regarding your requested login and to send you information about CoreMedia products (both via e-mail). You can withdraw your consent at any time. 

Online Help Desk

Send in your support requests to the CoreMedia support team through the online helpdesk. All requests are addressed with total transparency with regard to both process and status.

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Direct Contact

Our support staff can be contacted directly at:

Please send specifics of your issue via email so our agents can prepare for a live call.

Phone (U.S.): +1.800.267.4086
Phone (Germany): +49 40 32 55 87 777

CoreMedia HelpCenter

HelpCenter is home of the User Orientation section with useful links for customers and partners and a Knowledge Base with helpful hints from our experts for developing with CoreMedia. New products and new releases are announced here so you're always up to date.

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Product Support Lifecycle

The CoreMedia Product Support Lifecycle provides consistent and predictable support availability guidelines.