Technical Solutions Engineer

At CoreMedia we have been setting benchmarks in the areas of Content Management, Digital Asset Management eCommerce Integration for more than 20 years. We are looking for talents who have the attitude and determination to want to make a difference. Working at CoreMedia is about working on exciting projects, for international customers, at global locations, with over 170 great colleagues in order to shape the digital world. Be iconic - join our team!

The challenge

  • Provide support and troubleshoot customer issues and problems
  • Work closely with software developers (level 2/3) to resolve escalated tickets
  • Document solutions of support cases with experienced developer
  • Collaborate with our support team in our German headquarters
  • Proactively identify areas of improvement within our support processes

What you offer

  • Bachelor’s degree in Information Systems, Computer Science or a related field of study, or equivalent training and work experienc
  • Ability to understand source code and stack traces and capability to write commands and workflow processes (PowerShell, bash, etc.)
  • Experience with monitoring software (e.g. Kibana/Prometheus/etc.) and cloud computing platforms (e.g. AWS)
  • Team player with a flexible and collaborative personality and ability to work independently
  • ​​​​​​​Strong customer service skills with a passion for client satisfaction is an absolute must

What we offer

  • A highly qualified support team, where you get to know all facets of our product
  • Diverse tasks and technical challenges as an excellent growth opportunity
  • The opportunity to pick up responsibility rapidly and freedom to develop your own ideas
  • ​​​​​​​An open-minded work atmosphere, where professionalism does not rule out a sense of humor – and where we, quite simply, have great fun working with and learning from one another

Are you curious?

We’d love to talk to you. Apply today with your CV including your salary expectations to:

Real people, real conversations. Do you want to know more about job opportunities? We're happy to talk to you!