Part 1: Why Change?

Expert Series: Customer Experience Management featuring Tim Walters | Digital Clarity Group

Change happens when one or more individuals begin to understand that their organizations are falling behind and want to believe that they can do much better. They gather evidence of the existing shortcomings and find ways to challenge the status quo. If you want to be a catalyst for change in your organization, Tim provides an 8-Step approach to ensure you have the right evidence to start making your case.