Cost saving customer service

Casestudy Barmer Cover

Barmer is Germany’s largest health insurer, and has been in the market for over 120 years. Policy holders’ needs are met by over 17,000 employees, working in 1,000 branch offices.

In 2005, Barmer handed out 14.8 billion to cover the medical costs of its policy holders. As well as providing medical cover, Barmer also offers a comprehensive range of services, which significantly exceed the legal minimum requirement: Prophylactic and bonus programs, preventative medicine, additional insurance plans at special rates, and much more.

Read this case study to learn how CoreMedia helped Barmer build a centralized data storage to enable consistent re-use of content from multiple portals and improve customer service for its over 7.2 million policy holders.