Customer Support

Know what they need and provide it — simple

The Web can be an extremely powerful tool for reducing your support burden and focusing your support teams on real issues. But putting your support documentation online may not be sufficient; even worse, it may irritate your customers if they can’t find what they need.

Understanding why a particular customer comes to your Web site is key to identifying the issue at hand and providing the right information. This translates into understanding that customer’s context, and that’s where CoreMedia comes in.

Our CMS platform has been designed to be open, allowing you to easily integrate with any internal or external system. Our CMS may take into account your CRM information to see which product was last purchased. Combine this with the contextual information about the user and apply business rules to provide the right product-related content or call to action.

In the end, you have all the tools you need to provide the relevant information in record time, whether it is product documentation, frequently asked questions or even the phone number of your support team if the problem can’t be solved in self-service.