Client Support

Providing our clients with the support they need — quickly and thoroughly.

Our Support Team is available 24/7/365 to address your support needs.

Online Helpdesk

Send in your support requests to the CoreMedia support team through the online helpdesk. All your requests will be addressed right away with complete transparency throughout the process.

Live Support

Our support staff can be contacted directly at:

  • US: +1.800.267.4086
  • Rest of World: +49 40 32 55 87 777
  • Email:

Product Support Lifecycle

The CoreMedia Product Support Lifecycle provides consistent and predictable support availability guidelines. Find all details here.